Johnson Auto Plaza, Inc. - Service Center

The employees are outstanding and trustworthy! Todd, Jason and MaryLou took wonderful care of our truck and us during a rocky start to our vacation. They were able to service our truck and get us back o Jason and MaryLou took wonderful care of our truck and us during a rocky start to our vacation. They were able to service our truck and get us back on the road within hours. We so appreciate them squeezing us in to their schedule. They truly have earned our trust and our business. Thank you Johnson’s Auto Plaza! Denny and Gina Ingram More

Would like to again thank Courtney Edgley in Service for the EXCELLENT customer service I received this past week. 100% engaged in write up, follow up throughout the repair process and check out. Cant than the EXCELLENT customer service I received this past week. 100% engaged in write up, follow up throughout the repair process and check out. Cant thank her and Jackson Lackey for the quick turn around in getting our work van back on the road. A+ experience. More

Bought a Dodge Journey from Johnson last August. It has been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the car back yet again I was told it would be over a week and a half before they would even take a look at it. The last three service visits were almost a week and a half on average before we could pick up the car. If you buy a car from them you would think they would want to make you a priority because that would be excellent customer service. This is the fourth time my car has needed service since we bought it in August and this business does not give a crap. I have scheduled an appointment with Brighton Ford. Here's hoping they know how to take care of customers. I will never buy a car from Johnson again. This business doesn't even rate one star based on how they are treating me. More

I have had a terrible experience with Johnson’s Gm service department. They have had my truck for going on 3 1/2 weeks and it’s still not fixed. They don’t communicate what is going on with what they service department. They have had my truck for going on 3 1/2 weeks and it’s still not fixed. They don’t communicate what is going on with what they are doing or really what they are not doing with my truck. It’s excuse after excuse why my truck isn’t done. They wasted two weeks saying they were diagnosing what the problem was. Before I finally was like let’s just put the parts in and see if that fixes it. Then they waste another week saying they can’t get my truck to regen. Then I’m like why won’t it regen. Then they tell me well you have two parts failing so I get the parts then they promise Me truck will be ready on Monday. I call they give me an excuse he got a late start on it and it will be ready today. So I call back at 4. They said James would call me back. Never called to let me know it wasn’t going to be ready. I call today and then they tell me they broke the a part on my truck and now they had to order a part to fix it. And they still haven’t gotten my truck to regen. I have very little confidence in them fixing my truck or actually getting it done tomorrow like they promised. I have spent around a $1000 taking Lyft rides to and from work while Johnson has been working on my truck. I will never take my truck back to them for service. Horrible experience. More

Had service work done on a 2017 Challenger and Stephen Palko is great to work with he always kept me informed of what was going on. Palko is great to work with he always kept me informed of what was going on. More

Scheduled to have my trucks oil pan changed out three weeks in advance. Took it there Friday and was told I would have it back no later than Monday. Got a message Monday afternoon saying it wouldn’t be d weeks in advance. Took it there Friday and was told I would have it back no later than Monday. Got a message Monday afternoon saying it wouldn’t be done until Wednesday. You had three weeks to get all of the correct parts you needed and now my plans to go see my family for the holidays are trashed. Asked for a rental and was told you had none. Stephan was very u professional Over the phone and hung up when we couldn’t reach a solution. More

My key Fobs on my Dodge 1500 were going bad and I took it into Johnsons Auto Plaza to have them replaced. Nick in the service department provided quick and excellent service. I would highly recommend Johnson into Johnsons Auto Plaza to have them replaced. Nick in the service department provided quick and excellent service. I would highly recommend Johnsons Auto Plaza. More

Sept.12, 2020 We lost our trailer brakes on uor trailer. Not knowing if it was our Dodge 3500 truck or our trailer we took it to Jake and his wonderful team at Johnson Auto Plaza. We were just walk ins on a Not knowing if it was our Dodge 3500 truck or our trailer we took it to Jake and his wonderful team at Johnson Auto Plaza. We were just walk ins on a saturday morning but Jake and his team took the time to diagnose our problem and get us on our way. They saved our vacation!! Johnson Auto Plaza, you have a great team working for you. More

Love the staff at Johnson’s, they make you feel right at home the minute you walk thru the door. Service is fantastic! Go Dodge home the minute you walk thru the door. Service is fantastic! Go Dodge More

Jake King is very friendly and knows what he is doing and the most efficient do it! I would highly recommend him if you come to get service done on your jeep the most efficient do it! I would highly recommend him if you come to get service done on your jeep More