Johnson Volvo Cars Durham

Johnson Volvo has provided excellent service on our 2 Volvo vehicles, XC 90 hybrid and XC40 for over 5 years. Paulino has always accommodated my appointment requests and has been professional, courteous Volvo vehicles, XC 90 hybrid and XC40 for over 5 years. Paulino has always accommodated my appointment requests and has been professional, courteous and always friendly. Every Volvo staff member I have talked with have been great, but I have to say that Paulino has gone above and beyond. More

Good service received, attentive to details and customer service. Benny always treats his clients with respect and good cheer. service. Benny always treats his clients with respect and good cheer. More

Bought my XC-90 T8 new from them and have always serviced with them. Scheduled my 60k service and received my quote. Showed up on the day of my scheduled appointment and they had no record of it even though with them. Scheduled my 60k service and received my quote. Showed up on the day of my scheduled appointment and they had no record of it even though I had received an email and text that morning confirming my appointment. They fit me in anyway but then I got the bill which was 50% higer than their emailed quote which they then refused to honor. To add insult to injury, they didn't reset the service light either making me question what else they may have missed. I was ready to upgrade my vehicle with them but after that experience, they probably permanently lost my business. More

service completed on time and as expected. Great communication with text status updates. And phone calls. Would recommend. Great communication with text status updates. And phone calls. Would recommend. More

Very professional and had vehicle ready for pre-arranged test drive. On the business side Rod understood our objectives and worked diligently to meet these. Rod also was able to recommend purchase plan that test drive. On the business side Rod understood our objectives and worked diligently to meet these. Rod also was able to recommend purchase plan that exceeded our original expectations. More

For the 1st time out of 5 usage the service took much longer than usual. When asked about the time it was taking I got nothing but excuses instead of just apologizing and fixing the problem. Disappointed longer than usual. When asked about the time it was taking I got nothing but excuses instead of just apologizing and fixing the problem. Disappointed this time around with my service rep and service manager who continued with excuses. Not good service experience More

Both the service manager and customer service Joshua went over and above to make me happy. Going through medical situations fixing my car took a big weight off my mind. over and above to make me happy. Going through medical situations fixing my car took a big weight off my mind. More

The service department always listens to any concerns, looks into any issues and communicates next steps in a timely and professional manner. Love having the option to schedule a loaner and work is comple looks into any issues and communicates next steps in a timely and professional manner. Love having the option to schedule a loaner and work is completed in a timely manner. More

Benny an the entire staff at Crown Southpoint Honda are First Class an a great Dealership ❗️ First Class an a great Dealership ❗️ More

Joshua was personable and knowledgeable. I appreciated the low key salesmanship. And Jason was comprehensive and very clear in explaining how our transaction would work. Also, his calm and k I appreciated the low key salesmanship. And Jason was comprehensive and very clear in explaining how our transaction would work. Also, his calm and kind demeanor made the handing over of tens of thousands of dollars almost painless. More