Johnson is the first decent Volvo dealer in the Triangle in many years. Efficient, honest, and easy-to-arrange service. The place I'd been forced to use (not in Durham) had good mechanics, but it took forever to get anyone to call you back (no one answered the service phone) to get a service appointment. Often they never called back; I'd have to call several times. This past spring it took nearly five weeks to get them to make a simple repair, which kept me from using the car. That ws the last of many bad straws. That bad dealer's manager is a nice guy but doesn't know how to run the place, at least not according to what I saw and what his own employees told me. They said the system did not work because the manager would not hire the one more person his terrible system needed, so no one ever had to time answer calls or return them without long delays, if ever. "People are too xxxx impatient" one employee told me after a three-day wait. So I realized I'd have to trade in my Volvos for something else to get acceptable service. Great cars are useless when the service sucks.
Then a salesman at the bad dealer advised me to use Johnson Volvo in Durham. I'd not know Johnson had opened up. I tried them a few times; it's the difference between night and day. The Johnson manager knows what he's doing, it's easy and fast to make service appointments, they're responsive and responsible, it's easy to get to (just off 40 near South Point), and they do an all around far better job -- even better car washes!.
So for their terrible customer service, the bad dealer gets D+. Johnson Volvo in Durham is straight A. Welcome,folks! We need you.