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Johnson Volvo Cars Durham

Durham, NC

4.6
61 Reviews

966 Southpoint Autopark Blvd.

Durham, NC

27713

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Showing 61 reviews

May 23, 2025

Good service received, attentive to details and customer service. Benny always treats his clients with respect and good cheer. More

by Adam.ayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
May 23, 2025 -

Johnson Volvo Cars Durham responded

Adam, we're delighted to hear that Benny provided attentive service and made your experience at Johnson Volvo Cars Durham a positive one. Thank you for sharing your feedback!

May 17, 2025

Bought my XC-90 T8 new from them and have always serviced with them. Scheduled my 60k service and received my quote. Showed up on the day of my scheduled appointment and they had no record of it even though More

by maddmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
May 19, 2025 -

Johnson Volvo Cars Durham responded

We are sorry to hear about your recent experience with us. We value our customers' trust, and this type of mix-up and discrepancy in billing is not what we strive for. We would like to personally address these issues and make things right. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com. Thank you.

May 05, 2025

service completed on time and as expected. Great communication with text status updates. And phone calls. Would recommend. More

by mhutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
May 05, 2025 -

Johnson Volvo Cars Durham responded

We're delighted to hear that you appreciated the timely service and communication at Johnson Volvo Cars Durham. Thank you for recommending us, and we look forward to serving you again!

April 20, 2025

Very professional and had vehicle ready for pre-arranged test drive. On the business side Rod understood our objectives and worked diligently to meet these. Rod also was able to recommend purchase plan that More

by Dennis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rod Blackwell, Anna Haddock
Apr 21, 2025 -

Johnson Volvo Cars Durham responded

Dennis, we're delighted to hear that Rod and the Johnson Volvo Cars Durham team provided such a professional experience for you. It's fantastic that he exceeded your expectations with his recommendations! Enjoy your new vehicle!

April 07, 2025

For the 1st time out of 5 usage the service took much longer than usual. When asked about the time it was taking I got nothing but excuses instead of just apologizing and fixing the problem. Disappointed More

by Fkline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Haddock
Apr 08, 2025 -

Johnson Volvo Cars Durham responded

We are sorry to hear about the delay and lack of clear communication during your recent visit. We strive for efficient service, but it seems we fell short this time. Your feedback is important, and we're committed to addressing these issues promptly. Please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, so we can further address these concerns. Thank you.

March 28, 2025

Both the service manager and customer service Joshua went over and above to make me happy. Going through medical situations fixing my car took a big weight off my mind. More

by kengilway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and customer service Joshua
Mar 28, 2025 -

Johnson Volvo Cars Durham responded

We're so pleased to hear that Joshua and the team at Johnson Volvo Cars Durham provided such supportive service during a challenging time. Thank you for sharing your experience with us!

March 03, 2025

The service department always listens to any concerns, looks into any issues and communicates next steps in a timely and professional manner. Love having the option to schedule a loaner and work is comple More

by Molly F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulino
Mar 04, 2025 -

Johnson Volvo Cars Durham responded

Molly, we're delighted to hear that our service department at Johnson Volvo Cars Durham has been attentive and efficient for you. Thank you for sharing your positive experience!

February 09, 2025

Benny an the entire staff at Crown Southpoint Honda are First Class an a great Dealership ❗️ More

by rjfornaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent , Carpenter
Feb 10, 2025 -

Johnson Volvo Cars Durham responded

Thank you for leaving Johnson Volvo Cars Durham a five-star review. We are thrilled that Benny and our team delivered excellent service.

Feb 11, 2025 -

rjfornaby responded

First Class Experience

January 21, 2025

Joshua was personable and knowledgeable. I appreciated the low key salesmanship. And Jason was comprehensive and very clear in explaining how our transaction would work. Also, his calm and k More

by jamesorleans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua, Jason
Jan 21, 2025 -

Johnson Volvo Cars Durham responded

Thank you for sharing your experience with our team at Johnson Volvo Cars Durham, James! We're thrilled to hear that Joshua and Jason provided such a smooth and informative transaction. Enjoy the ride!

December 30, 2024

I have a 2012 xc60 (182k miles) that was making a lot of noise. I wasn't sure if the cost to fix it would be worth it so after getting the repair estimate, and then visiting two other dealerships to see abo More

by AllisonS.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Wong
Dec 30, 2024 -

Johnson Volvo Cars Durham responded

Thank you for sharing your experience with us! We're delighted to hear that Benny Wong and our service team at Johnson Volvo Cars Durham provided such caring and professional assistance. It's wonderful to know we could help keep your XC60 running smoothly, even without a loaner vehicle. We appreciate the kind words and look forward to assisting you in the future!

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