Johnstons Subaru

Salesperson was strongly recommended by family members. Our experience backs that recommendation, it was a delightful car buying experience. Our experience backs that recommendation, it was a delightful car buying experience. More

Perfect customer service! Every interactions is fast, friendly, and respectful of peoples time, knowledge and finances. I honestly don't think they could do service any better Every interactions is fast, friendly, and respectful of peoples time, knowledge and finances. I honestly don't think they could do service any better1 More

The waiting room where one spends time waiting for the car to be serviced could be more welcoming. Better and plentiful snacks and water plus a TV with Subaru information would be so much nicer for the cu car to be serviced could be more welcoming. Better and plentiful snacks and water plus a TV with Subaru information would be so much nicer for the customers. I go to a Subaru dealership in TX that has a fridge with water and an assortment of plentiful snacks and a TV with Subaru info.and ads. The waiting area needs a makeover. More

Bad experience at. service department. Went to their express auto service for oil change which is advertised hours are 7:30 to 5:00 pm. Got there at 3:40 only to be tur service department. Went to their express auto service for oil change which is advertised hours are 7:30 to 5:00 pm. Got there at 3:40 only to be turned away because there cut off is 3:30 pm. A good busniness person would advertise this so called cut off just list an hour of my life, thanks Johnstons perhaps you should model yourself after Ramsey Subaru with there stellar customer care. This only reminded me why I don’t do business with Johnston's they stiffed me in a loaner car for recall work in the past. Go to Ramsey worth the ride they appreciate their customers and don’t leave them out to dry. More

Service was excellent. Service writer was very helpful and kept me well informed about what was going on and later what I might need. Service writer was very helpful and kept me well informed about what was going on and later what I might need. More

Service department can't be trusted. They just want to make money. They told me all four tire sensors needed to be replaced when there actually only 3 on the car at the time. They just want to make money. They told me all four tire sensors needed to be replaced when there actually only 3 on the car at the time. More

The sales dept is great. The service department, not so much. I had an appointment for an oil change and waited for 2.5 hours in the waiting room. The service department, not so much. I had an appointment for an oil change and waited for 2.5 hours in the waiting room. More

It was the best Customer Service I have ever received in a very long time !!!! a very long time !!!! More

This is the 2nd Subaru I have bought from Johnstons. Steve Bandoronic is the reason I went back to them. He showed us the model we needed-easy in and out-plus did all the explaining about the features Steve Bandoronic is the reason I went back to them. He showed us the model we needed-easy in and out-plus did all the explaining about the features on the new car. Also a shout out to Michelle in finance. She had everything set up for us-she did a great job. Thank you to both of them for making the whole process simple and enjoyable. More

Johnston's Subaru worked to make the transaction go very smoothly. From sales to financing to preparation, all people there were helpful without being overly pushy. smoothly. From sales to financing to preparation, all people there were helpful without being overly pushy. More