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Johnstons Toyota

New Hampton, NY

4.8
1,427 Reviews
Johnstons Toyota is one of the OLDEST family-owned Toyota dealership in the United States. Winner of the prestigious Toyota President's Award 19 times is a testament to their outstanding customer service! Johnstons has an outstanding stock of new Toyota vehicles to choose from. They also sell high-quality used vehicles from Toyota to Hyundai. Johnstons award winning service department can also service any vehicle you own! Check them out at www.johnstonstoyota.com
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5021 New York 17M

New Hampton, NY

10958

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Showing 1,427 reviews

March 05, 2016

Amazing Customer Service Gabriella Gave The Best Customer Service Than Any Other Dealership I've Been To . She Suggested Different Cars & Prices ! I Definatly Recommend This D More

by Trilllove175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Rotundo , Gabriella Ward
Mar 22, 2016 -

Johnstons Toyota responded

Thank you so much for the kind words and thank you for choosing Johnstons Toyota. We are happy that Gabby was able to provide you with the service we strive to give to everyone. We hope to see you at our service department!

March 04, 2016

Gabriella Ward's Evaluation Gabriella was friendly, caring, & knowledgeable. She suggested different cars & explained prices, plusses of cars & answered all questions. I would r More

by Ida123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Velez, Gabriella Ward
Mar 04, 2016 -

Johnstons Toyota responded

Thank you for such a wonderful review. We are so happy that Gabby was able to provide you with the level of customer service we like to provide for everyone. You are now part of the Johnstons Family.

March 04, 2016

Superior service, very relaxed and professional!!! This is our 3rd purchase at Toyota! My husband went in to find a good deal. I called him to see how things were going and I ended up driving there!! More

by jcruz25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriella Ward
Mar 22, 2016 -

Johnstons Toyota responded

Enjoy your new Scion! Thank you so much for coming to Johnstons Toyota and thank you for the repeat business. We really appreciate it!!!

March 03, 2016

Glad we chose Johnstons Everyone from the start at Johnstons was helpful, knowledgeable and courteous. We were very pleased with the price and condition of the used Highlande More

by Mimi0922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Valentin, Kelvin Guyadeen, Debbie Daidone
Mar 04, 2016 -

Johnstons Toyota responded

Thank you for choosing Johnstons Toyota to purchase your Highlander from. We enjoyed having you here and are pleased you had such a good experience with us. We hope to see you back here to take advantage of the same service you got from sales in our service department. Welcome to the Johnstons Family!

March 03, 2016

2016 Toyota Tacoma This was the most painless and hassle free car purchase me or my father have ever had. We walked in on a Saturday, and returned today to pickup my ne More

by izzyalive25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Guyadeen, Dan Rosenblum, Lynn Desmond
Mar 04, 2016 -

Johnstons Toyota responded

We strive for the most stress free experience when purchasing a vehicle from us. Kelvin excels in this. We are happy you decided to give us a chance when shopping for a new vehicle. We hope to to see you again soon. Thank you for being part of the Johnstons Family!!!

March 03, 2016

Excellent "new car" buying experience Back in the Fall of 2015 my wife and I had gone to Johnstons Toyota to look over the Toyota line in the showroom. Salesman Rue Rab assisted us and, w More

by jsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blazeski, Dan Rosenblum, Rue Rab
Mar 04, 2016 -

Johnstons Toyota responded

Rue is one of those genuinely nice guys. As with all of our sales consultants, you'll always be treated with respect. We strive to create a friendly atmosphere even though purchasing a car can be stressful. We are pleased to know that you had such a great experience and we hope to see you again soon! Thank you!!!!

March 01, 2016

Can't buy a car at this car dealership This dealership has no interest in selling cars. One would think they would be interested in selling a$63,000 vehicle ( USED). I have excellent credi More

by NotJohnstons
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Blazeski, Kelvin Guyadeen
Mar 10, 2016 -

Johnstons Toyota responded

We are very sorry you feel that you were treated unfairly. We made you a very fair offer for the vehicle that was our bottom line offer. After which you continued to harass and threaten one of our sales people so much that he had to block your number. We apologize that we couldn't come to an agreement.

February 28, 2016

Customer Service is Johnstons Toyota I was dealing on multiple trucks with different dealerships in different states, I am so pleased to have purchased my truck at Johnstons Toyota. From More

by GColorado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Illanovsky Ellissa Rosado, Ellissa Rosado, John Illanovsky
Feb 29, 2016 -

Johnstons Toyota responded

We are honored that you chose us over the other dealerships you were shopping at. We are happy that John and Ellissa made a the stress of shopping for your truck such a good experience. We hope to see you again and enjoy your new Tacoma!

February 26, 2016

Sales and finance Both John and Richard were both so nice and helpful in helping me with my finding my car. When I had a question they were there to answer it and he More

by Skittlesz575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Illanovsky , Chris Devos, Richard Valentin
Feb 26, 2016 -

Johnstons Toyota responded

Thank you for choosing Johnstons Toyota to purchase your vehicle from. We are always here if you need us and our service department is here to help you with all of your maintenance and repair needs. Welcome to the Johnstons Family

February 26, 2016

Great car, great salesman but Our salesman Don was great. I love my new Toyota. However, the finance manager was rude and far from pleasant. Also, my brand new car did not have mat More

by Boots26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don, Don Winner
Feb 29, 2016 -

Johnstons Toyota responded

We are very sorry that half your experience at Johnstons Toyota was not pleasant. We are happy that Don helped create a welcome environment for you. Rest assured that the finance manager has been reprimanded for this and if you decide to purchase from us again, even if you have to deal with the same finance manager, you will NOT have this problem again. Thank you for joining the Johnstons Family

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