Johnstons Toyota

Kelvin was great in sales. went above and beyond to help me from step one. And went over all details of the vehicle. Also Luis was fabulous in finance! Thank you! me from step one. And went over all details of the vehicle. Also Luis was fabulous in finance! Thank you! More

My wife and I recently purchased a 2021 RAV4 Hybrid from Johnstons. We worked with Andrew Curtin, who was an excellent and transparent communicator. He made the buying process easy and enjoyable -- as did t Johnstons. We worked with Andrew Curtin, who was an excellent and transparent communicator. He made the buying process easy and enjoyable -- as did the finance department when it came time to finalize the purchase. This was actually my first car purchase, and I definitely chose the right dealership. Will be recommending them to my friends and family in the area. More

Great Customer Service. Clear communication and the process was very quick. A follow up email was sent after my purchase to check in and see if I had any questions or concerns. process was very quick. A follow up email was sent after my purchase to check in and see if I had any questions or concerns. More

Purchased a used Honda. Had it for 6 months and within that time needed 2 tows, battery replaced, battery cables cleaned, tires and then a tranny leak...but that’s not even the issue...my problem is the h that time needed 2 tows, battery replaced, battery cables cleaned, tires and then a tranny leak...but that’s not even the issue...my problem is the horrendous customer service I received. No return calls from the GSM or used car manager. Zero empathy from the service dept. who missed the tranny leak when I brought it in for an oil change 3 months earlier. A guy named Klit in service was more interested in trying to avoid blame and prove to me how smart he was instead of treating a customer with respect. They dropped the ball so many times, from the car not getting new tires and a battery before putting it up for sale, to the arrogant staff. The only person that showed any interest was the salesman who sold me the car. The Jardine’s (owner’s) should remember that no dealership is too big to fail. More

It was a pleasure to work with Erica Santiago and Brandan Gross when purchasing my 2020 Toyota Highlander. Will be recommending to my friends and family. Gross when purchasing my 2020 Toyota Highlander. Will be recommending to my friends and family. More

There is a reason the folks at Johnstons are busy-they sell a great product and they are professional and are good communicators. I appreciate the time everyone was able to give, from Sierra on the phone sell a great product and they are professional and are good communicators. I appreciate the time everyone was able to give, from Sierra on the phones to Bridget in sales, Brandon in finance and Steve on the floor. Definitely recommend the team at Johnstons-best experience at a Toyota dealer I have had. More

From initial contact to turning the key, Johnston’s Toyota provided exceptional service. Brian is a top notch sales professional and the rest of the team is stellar! Toyota provided exceptional service. Brian is a top notch sales professional and the rest of the team is stellar! More

Erica Santiago was so pleasant to work with. I just bought 2021 RAV4 Hybrid and could not be happier. Excellent customer service and just a pleasant person in general. bought 2021 RAV4 Hybrid and could not be happier. Excellent customer service and just a pleasant person in general. More

Poor customer service. Service advisor was very rude. Aren’t you supposed to make money for Toyota and not insult your customers? Aren’t you supposed to help and build a relationship with your customers Aren’t you supposed to make money for Toyota and not insult your customers? Aren’t you supposed to help and build a relationship with your customers so they they can trust your brand and that their vehicles are I. Good hands? More

I have been dealing with Johnston's for my last 6 cars and the experience has always been outstanding. Marc B improved on that view. and the experience has always been outstanding. Marc B improved on that view. More