Johnstons Toyota

Fast pleasant experience. Highly professional. A+ Brian was the best. Extremely accommodating, straightforward, knowledgeable, and professional. A no-pressure, do what's best for you kind of sale that Brian was the best. Extremely accommodating, straightforward, knowledgeable, and professional. A no-pressure, do what's best for you kind of sale that everyone wants when they go car shopping. Everything went quickly, the follow up was great, and was the most seamless car buying experience I've ever had. They also did a great job explaining all of my options and the car came with all kinds of warranty's from the dealer as a certified car. More

Always helpful We have had our Toyota Sienna serviced at Johnstons Toyota for years and have always found them thorough and reliable. We also bought a certified used We have had our Toyota Sienna serviced at Johnstons Toyota for years and have always found them thorough and reliable. We also bought a certified used Toyota Prius C for our son from them at a fair price and have been very happy with that car as well. More

I bought a car on June 18th 2020 Aaron Davis was very knowledgeable, everyone was polite, they made the buying experience fun, and easy I was very Satisfied with My service there I will comeback and buy knowledgeable, everyone was polite, they made the buying experience fun, and easy I was very Satisfied with My service there I will comeback and buy from them again and recommend all of my family and friends. More

Every time I’ve been to Johnston’s I’ve never had a bad time. Everyone is super friendly and attentive! Brian helped me obtain the SUV of my dreams. I walked in with no expectations and drove home two days time. Everyone is super friendly and attentive! Brian helped me obtain the SUV of my dreams. I walked in with no expectations and drove home two days later in my brand new Rav4!!! Brian was knowledgeable and was honest with me. He took the time to answer my ridiculous question and understand the differences between leasing and financing. He also lessened my fears on leasing with his explanation. I can’t say enough good things about Brian! All I know is I got my dream ride and it’s because of him! More

Great trip I couldn't find the Tundra 1794 in my area that I liked. I searched the internet until I found some that I did like. I inquired about one them at John I couldn't find the Tundra 1794 in my area that I liked. I searched the internet until I found some that I did like. I inquired about one them at Johnstons Toyota in New Hampton NY. Almost immediately they contacted me and we got together on a deal I felt was very fair for both the dealer and I. I'm very happy with my new Tundra More

Terrible This was not the first bad experience I've had here with service. I bought a 4Runner in NJ in December 2019 (mostly because despite how great the sal This was not the first bad experience I've had here with service. I bought a 4Runner in NJ in December 2019 (mostly because despite how great the sales department is here, they just did not have a big inventory of used vehicles). I have already brought my car into this dealership for a few different services and have not had even one good experience here. I am used to oil changes at dealerships taking a while, and expected to be sitting there for +/- 2 hours, however one time I was there for 3 hours waiting for my car - for strictly an oil change. I had an appointment so it was not that they were doing me a favor by "squeezing me in" as a walk in. They checked my breaks another time, and got the noise I was hearing to stop initially. By the time I got back to my house the noise started again. I took it back up there for them to re-check and it was apparently nothing they could fix. The only saving grace was that they did not charge me for the second trip up there. The final straw was dropping my car off at 11:15am for the 80,000 mile maintenance, a NY State Inspection, and the recall maintenance that may or may not have needed to be done. I received a call that day at 2:45 pm stating that the mechanic had started the recall work, was taken off of working on my car, and simply could not finish it that day. This was a Saturday. They are closed on Sundays. Brianna asked if I would need a rental car (in a very annoyed tone), said they would pay for it (as if that would make it any less of an inconvenience that they are keeping my car for three days), and asked if I would be able to get there by 4:00pm because that's when they close. No offer to have the car brought to me to make up for the sever inconvenience. No explanation as to why a mechanic would start a job they could not finish, or why they would not pay the mechanic overtime to stay and actually finish a job that was started. Bad policy that they can allow a mechanic to start something they will not be able to finish. Have never had this happen at any other dealership or mechanic shop. When I went to pick up my rental car, the other young woman I worked with was acting as though they were doing me a huge favor by supplying me with a rental car since they could not return my own personal vehicle to me, and no one asked me if I needed to get anything out of my car - If I had not mentioned my EZ-Pass tag they would not have said a word and I would have ended up with a ticket. Poor communication all around and lack of empathy, kindness, and overall customer service. I left after having a conversation with Brianna about not being able to make it back to the dealership on Monday, and she said she would call me once my vehicle was done and I could work out the rental car return/my car pickup. I received a text message and no phone call once my car was done. I called, and had to ask how everything went - it was like pulling teeth to get any information. Even the hours they are there! Very sad that I cannot take my car here anymore - they have lost out on about 120,000 miles of maintenance from my vehicle because of this. Complete shame. More

The minute we walked in Brandon Gross greeted and assisted us. Very professional and gave us options as to different models. Honestly I went to another Toyota dealer at Newburgh a week before I went assisted us. Very professional and gave us options as to different models. Honestly I went to another Toyota dealer at Newburgh a week before I went here. I had an appointment but they let me waited for 1 hour and nobody showed up to greet me so I walked away. Brandon deserves a 5 stars. Thank you More

I was able to buy a 2020 Toyota Corolla, at about the price of a 2016. Also 1.9% financing. I highly recommend Johnstons Toyota. price of a 2016. Also 1.9% financing. I highly recommend Johnstons Toyota. More

Everyone was so helpful and kind. Marc from sales was super polite and patient. Steve the sales manager was really kind as well. Luis from the financing dept worked really hard on finding me the best fin super polite and patient. Steve the sales manager was really kind as well. Luis from the financing dept worked really hard on finding me the best financing deal within my price range. Overall everyone was just wonderful. Would go back again in the future and I would recommend them to everyone. More

If any of my friends or family express that they need a new or used vehicle I will not hesitate to suggest going to see Brian R at Johnston's!! He was thoroughly helpful and supportive of the vehicle I was new or used vehicle I will not hesitate to suggest going to see Brian R at Johnston's!! He was thoroughly helpful and supportive of the vehicle I was looking for and had great suggestions as to what I should be looking for ! And when it came down to actually purchasing, Luis was fantastic! Love the energy, great place to make a huge decision!!! Thanks Johnston's! More