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Johnstons Toyota

New Hampton, NY

4.8
1,418 Reviews

5021 New York 17M

New Hampton, NY

10958

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Showing 1,418 reviews

January 30, 2019

Excellent Customer Service Had the pleasure working with Jen and she did an excellent job. Was on top of it to inform me of a recall and she immediately scheduled the appointmen More

by Harrisee2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Hernandez, Mike Plunkett, Blair Schiesser, Kelvin Guyadeen, Jennifer Purvis
Mar 04, 2019 -

Johnstons Toyota responded

Thank you for taking to the to share your experience with others. We hope Jen and the rest of the service department can provide you with the same level of service like this each and everytime!

January 29, 2019

Service Experience at Johnstons Toyota Jennifer greeted me with a smile . I had visited Johnston Toyota for the annual NYS Safety and Emmisions inspection. I also stated that my vehi More

by Cuseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Purvis
January 26, 2019

Great car buying experience I highly recommend the Johnston Toyota dealership in New Hampton NY. The salesman, Brian Ruperti, went out of his way to find the perfect car for me. More

by Sally rickard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Ruperti
January 26, 2019

Superb! From the moment we walked in the door, we received superb service. Our salesman, Danny Aurora met us at the door and was not only courteous but also v More

by Elyse2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Desmond, Danny Aurora
January 22, 2019

Satisfaction. I was extremely satisfied with the excellent customer service I received. Staff was courteous respectful and professional throughout the purchasing pr More

by Candygl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Riley, John Illanovsky
January 19, 2019

Happy customer Very knowledgeable salesman. Mom is very happy & they made her feel at ease through it all. Mom loves her new car & I love my new truck. New to Toyota More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Desmond, Brian Ruperti
January 16, 2019

Good experience After a month of going to multiple dealerships, researching and searching for a 2018 certified pre-owned Toyota Camry hybrid (and Honda Accord hybrids More

by traveled from Bronx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Binford, Pattie King
January 15, 2019

Happy Ray was very helpful and went a extra mile to help me getting the car I want. He knows what he is doing. Very friendly. Well trained and experience. More

by Tito63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hungray, Dan Rosenblum
January 09, 2019

Overall Iove my New Camry SE and the dealership has supported me to the best of there ability. Reliability overall is still there. Toyota Corp however entunes is a forerin experience to me. Entunes is More

by TIM Holmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NIcole Illanovsky Sales, Pete Sherry, Brian Armstrong, Steve Johnston, Storm Sasaki, Nick Ierardi
Feb 09, 2019 -

Johnstons Toyota responded

Thank you for taking the time and speaking to us on the phone. It was a pleasure working with you to try to help you with your issues with entune. Like we discussed over the phone we are more than happy to work with you anytime with any issues you have. We look forward to seeing the updated review as you promised. Thank you again for the opportunity to help you out.

Feb 09, 2019 -

TIM Holmes responded

Since I can't seem to edit this. Anything I said negetive about the Johnston Toyota Dealership I retract . Toyota However putting entunes in Toyota has made me very anti Toyota after having only buying Toyota's for many years @30yrs in fact I drive along distance to buy Toyota's from Johnstons Toyota they are by far the best I have ever dealt with I beat them up in my original post as I continue to have to deal with the Entunes information system that they have since abandoned. The CEO of Toyota should be fired for putting this extremely inferior i nfotainment system in the Toyota Brand. I have a case open with Toyota US and will continue to beat on them until they either fix entunyin my car or refund me for the cost of Entunes. Johnstons Toyota has prior to my writing this and still continue store do what they can to help me have it work better. They own no blame. Toyota however failed to follow the Toyota way and put an extremely inferior system in there car's.... I do hope that Toyota looses enough business over this that the board removes the CEO and any upper level exec's that supported releasing vehicles that are the most reliable and equping them with Entunes. I'm guessing this is at least a 5k extra charge on my 2018 Camry SE. They now equip Toyota's with Auto Android and CarPlay ... Many other brands did this from day one. Toyota exec's instead choose to equip Toyota's with Entunes lwhich was an undertested or untested inferior product inferior product is really an understatement. Entunes is junk an discrazes the Toyota and Lexus brands.....Evey though new Toyota's have been been upgraded that is the new ones have. I will likely no longer rave about them being being the standard of excellence. I Suggest the entire executive Toyota team read the Toyota book detailing a bullet proof process for manufacturing top quality since Entunes isn't even close to how to bring an excellent product to market.. However Johnston Toyota is not in control of Entunes and can only emplement fix's as provided by Toyota the Dealership is excellent in every way. An has only treated me with excellent and Professionalism . ... They are a drive for me but it's worth it when you receive the Excellence they provide...,.

January 02, 2019

Russ MacIntosh I have purchased and serviced my last 3 vehicles at Johnston Toyota. For the past year's services including Dec.2018, I have been assigned Russ MacInt More

by M.Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell MacIntosh
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