Jones Chrysler Dodge Jeep RAM

New Vehicle Amazing customer service. My sales representative was John Blunt and this was the best customer service I have received not only in my time buying car Amazing customer service. My sales representative was John Blunt and this was the best customer service I have received not only in my time buying cars, but in general purchases. He was very responsive and willing to get you the best deal. I recommend Jones because of his efforts. More

New vehicle purchase. Jones Junction is best Jeep dealership in Maryland. Two Jeep's purchased so far. Salesman John Blunt is a true professional. The entire Jones group ar Jones Junction is best Jeep dealership in Maryland. Two Jeep's purchased so far. Salesman John Blunt is a true professional. The entire Jones group are first rate. Thank you Jones Junction. More

Chrysler Jeep service department is awesome! Every experience I've had at jones has been simply awesome! Staff is friendly ,and my vehicle which I had other dealerships locally couldn't seem to r Every experience I've had at jones has been simply awesome! Staff is friendly ,and my vehicle which I had other dealerships locally couldn't seem to repair my vehicle after several attempts. They contacted engineering directly and was able to pinpoint my exact concern. They took.the time and went out of there way to make sure me and my family was never left out again on the side of the road in the cold. I definitely recommend this place too all my friends and family...because to be honest they also make me feel like family! Thanks again jones More

Workaholics! Sales person did everything they could to get me my 2500 ram. When he couldn't go any further, his management team came in and worked everything they Sales person did everything they could to get me my 2500 ram. When he couldn't go any further, his management team came in and worked everything they could. They did the job. I'm very pleased with the attention to the customer. More

Excellent Service Carl provided immediate and honest feedback. The financial department was professional. The manger helped to seal my deal which I completely applaud Carl provided immediate and honest feedback. The financial department was professional. The manger helped to seal my deal which I completely applaud the effort in going the extra mile. More

Happy satisfied customer Jones jeep dodge was great experience. They gave me quality service And great deal. I'm looking forward to servicing my new vehicle there with all t Jones jeep dodge was great experience. They gave me quality service And great deal. I'm looking forward to servicing my new vehicle there with all the amenities they give you. Collin Clark was professional an easy going not the haggling type salesperson most people hate. Overall my experience was wonderful an I would definitely recommend Collin and the Jones staff to anyone looking for a new vehicle More

Great place to shop for a vehicle First of all they have many different types of cars, trucks, and SUVs. The salesman that helped me was very intuned to my needs and make me feel at ea First of all they have many different types of cars, trucks, and SUVs. The salesman that helped me was very intuned to my needs and make me feel at ease even though my credit score was not the greatest. He explained all of my options and helped me decide what was right for me. He also knew what he was talking about, not a sleazy salesman like I have dealt with before that will sell you anything at a high price that you can't afford just to make the sale. Definitely would recommend anyone looking for a new or used car to go to Jones Chrysler and talk to Jason or another one of the salesman. More

Worst customer service ever. Wish I could give ZERO stars Took my Jeep in while still under warranty about a rattle I heard that stopped when I pushed clutch in. Was told it was nothing. Still heard rattle. Took my Jeep in while still under warranty about a rattle I heard that stopped when I pushed clutch in. Was told it was nothing. Still heard rattle. Kept bringing it in, and each time it was serviced was told nothing wrong was found. A guy detailing my Jeep heard the rattle and immediately knew it was a bad throw out bearing. Took Jeep in to Jones and asked them too check. Yep! Then I was quoted $900 to repair. Either service intentionally misled me so the repair would go past the warranty or they clearly have inept mechanics. Asked them to honor the warranty from the first time it was noted was in the vehicle records. They refused. Called customer service. They negotiated with Jones, but it never should have come to that. Stand behind your product and your service if you truly believe in it. More

I was concerned about buying a used car but Mr DeBord made the experience go smooth. He took the time to adress my concerns and the service the dealership offers in addition to the Jones guarantee made m made the experience go smooth. He took the time to adress my concerns and the service the dealership offers in addition to the Jones guarantee made me comfortable with the purchase. More

Rude, false information, complicated My husband and I went to Jones jeep, refered by a friend to purchase a 2016 Jeep Rubicon. We went with 2 of our 4 children 3 weeks ago to discuss the My husband and I went to Jones jeep, refered by a friend to purchase a 2016 Jeep Rubicon. We went with 2 of our 4 children 3 weeks ago to discuss the purchase of one. We decided to build our own, we sat there for 3 and a half hours, trying to figure out the financing part of purchasing the Jeep. My husband and I thought we finally came up with what would work for with a payment. Of course as always when you purchase a new car or any car there is always the back and forth with the pricing. We put the deposit on the Jeep and they ordered it. I would call and check up with my sales person, Carl on a weekly basis. He contacted me Monday evening and said your Jeep is here. I had asked him all numbers are still good. He said we will discuss when you guys can come in. I told him we would be Tuesday around 12 noon and that I didn't have a lot of time so please have paperwork ready. We arrive at the dealership and they had nothing ready and can't even find out paperwork. After redoing paperwork we for some reason now have to do the price discussion again... At this point I am very frustrated. The financial man, Dan Alban came in and was going over interest rates and payments. I said to him that selling//purchase price is incorrect. That is not what we had agreed to pay. He said you already ordered the Jeep and put a deposit on it and now you want a different purchase price, he said you can't do that. He proceed to be very rude, disrespectful and very smart mouth. He told my husband and I we need to speak to Carl about the price. I asked him to please get him for me. I did a true car report and they wouldn't honor it, I had spoke to a different Jeep dealership 10 mins away and there price was $2000 less for the exact same Jeep. While we are trying to discuss this with Carl, Dan felt the need to interrupt our conversation and make rude smart mouth comments. Finally after about 15mins of him treating us like this my husband had said to him, do you need to be here for this part? Dan said no threw his hands up on the air and walked out, as he did he was muttering under his breath barely loud enough "don't listen to the guy who does this for a living, it's not like I don't know what I doing". Ok do at this point I turned around in my chair and said excuse me? He said I didn't say anything. We have now been at the dealership for 2 hours at this point, I am ready to walk away and not purchase the over priced Jeep. The manager Art came over to my husband and myself and asked us what was going on and what the situation was. I explained it to him, he was very nice and understanding for our frustration. He agreed to take the $2000 off the price and we decided to purchase it. Art had Kim do our paperwork instead of Dan. So after 3 and a half hours the first time there and another 3 hours the second time we currently own a 2016 Jeep Rubicon! We love it but will NEVER visit this dealership for a purchase again. The service department is and was very helpful and will purchase our products from them. I was going to purchase a 2016 Nissan Rogue SV for myself from Jones Nissan dealership but I have decided to go elsewhere to make that purchase. More