Jones Chrysler Dodge Jeep

BUYERS BEWARE.. I purchased a used 2018 Ram 1500 with 30k miles on it from Jones. When I left the dealership I took it straight to a mechanic to look it over because I had a vacation planned to Montana two d miles on it from Jones. When I left the dealership I took it straight to a mechanic to look it over because I had a vacation planned to Montana two days later. Long story short the mechanic called saying the truck was from up north and needed brakes and rotors and that it was so rusted and seized up they had to unpin the rear ended just to get them off. That cost me $700. Obviously the dealer didn’t take the time to pull the tires and wheels off or they would have seen the terrible shape the brakes were in. The emergency brake didn’t work at all. The next day I noticed the sunroof drain was clogged up and leaking and the headliner had Velcro used on it and was falling. On top of all this Jones was also supposed to order me a leveling kit as part of our agreement when purchasing the truck. Called several times, going on 6 months now and still haven’t heard from them. If your buying a used vehicle even if it’s almost new, get under it and check things before you buy because it’s obvious Jones will not. I will say they were very helpful in the buying process and worked to get the numbers where I needed them to be. I am however very disappointed they sold me a $45k truck in the condition it was in. More

Thanks to Chris Peay and his team for making sure my GMC Terrain was repaired properly! The staff was friendly and helpful. I highly recommend the Dodge Chrysler location. Terrain was repaired properly! The staff was friendly and helpful. I highly recommend the Dodge Chrysler location. More

Kelan Davidson was my salesman and he was amazing!!! He was very honest and took care of all of my concerns and patiently answered all of my questions. The finance department knew my budget and we worked t was very honest and took care of all of my concerns and patiently answered all of my questions. The finance department knew my budget and we worked together to achieve the goal of walking out with a fantastic deal!! More

Found a pre-owned vehicle that I was very interested in. After thoroughly looking through website descriptions and pictures, decided this was the car I wanted. Contacted the dealership directly via e-mail After thoroughly looking through website descriptions and pictures, decided this was the car I wanted. Contacted the dealership directly via e-mail to verify they still had the car on hand because they were located about 180 miles away. Confirmed they still had it and began corresponding back and forth with the sales team. Was told the car was "beautiful inside and out" and a great deal (As I thought it looked from the website descriptions). Provided them with all of my information, including info needed for test drive and financials. I even secured loan approval specifically for that car & dealership before arriving. After the 3 hour ride there, however, when we got there we were immediately told about mechanical issues and that they would just "cut us a check" for the expense to have it fixed. WHY WAS THIS NOT DISCLOSED PRIOR TO US DRIVING ALL THE WAY THERE? Did they not know even though they have been in possession of the vehicle for around 4 months according to the Carfax report??? I would have thought that the car would have been more thoroughly inspected and prepared before trying to sell it to someone. We literally walked in the front doors of the dealership and were told it “needed to new rotors” was “braking hard & rough” but that they could cut us a check to get it repaired if we purchased. Why on Earth would any reasonable dealership allow a customer to drive 187 miles ONE WAY to look at and purchase a vehicle without disclosing such information beforehand? I do not understand how such an issue could just be overlooked. The funny thing is they even offered to deliver it to me prior to me making the trip down to inspect it in person. I also find it hard to believe that the dealership would even offer to deliver such a vehicle to me without disclosing that information. Were they just going to drive it 3 hours my direction with crap brakes and expect me to purchase? I went to the trouble of driving my family all the way down there, wasting an entire tank of gas and a Saturday afternoon, as well as applying for a loan with specifically for that dealership simply to find a car that was in no way or form ready to be sold at the price it was listed for... mind your they offered to cut me a check for the "repair expense" but did not offer even once to come off their asking price. You know it’s bad when the dealership is offering to cut you a check for mechanical repairs the second you walk through the door. I worked with three people during this experience: one via email correspondence, a sales person via phone & in person, and the sales manager. I do not blame the sales person honestly, I believe she was probably blind-sided with the issue at the last minute and did what she could to try to make it right (the check to have the repairs done). The sales manager did little to rectify the situation, didn't offer to lower the price of the vehicle. More

Mary at Jones jeep in savannah tn is the best. She made everything so easy. She explained everything to me step by step with no rush or pressure. everything so easy. She explained everything to me step by step with no rush or pressure. More

Just plain awful!!!!! Customer service is dead, at least at Jones Motors. In 2016, I decide that my dream truck is a silver Ram 2500 Laramie Longhorn. This time I am going Customer service is dead, at least at Jones Motors. In 2016, I decide that my dream truck is a silver Ram 2500 Laramie Longhorn. This time I am going all out and getting exactly what I want. I drive a few trucks at Jones Chrysler in Savannah, TN and have a good rapport with the salesman. I explain to him that I am going to buy a truck, that I know what I want, that I want to have a positive experience and don’t respond to the high pressure sales pitch. He appreciates and understands my honesty. After some deliberation, I decide exactly what I want and set him to finding it. One is located in another state, we do the paperwork and they send for it. We do the deal, I trade in my `04 Chevy and I drive home happy. Fast forward to April 2019 when I started having the first trouble with my dream truck. The tailgate won’t open. After living with it for a month because I really needed it to pull trailers and finish moving, I decide to take it in and let them do several recall fixes at the same time. It took three weeks just to get an appointment, which was Thursday, May 2nd. I was told that it would be a half day’s work and that the tailgate recall would fix my problem. I dropped it off the night before so they would have it first thing Thursday. That afternoon came and went. As did Friday. Monday I drive up there only to find out the recalls aren’t even done yet. I ask the counter person when it would be done and he just stares at me. I ask again and he goes to ask the lead technician, who gives him a shrug that said to me, “I don’t know or care”. All that was left was to put two little tack welds on the drag link jam nuts. A five minute job, which took three more days. It was the end of the week when I found it the truck was done. Which, mind you, requires me to call Jones. I go to pick up the truck and the tailgate is not fixed. I go back in very upset, complaining to the lady behind the service counter. I did not realize the guy standing next to her was the service manager, Brandon Burris, who never even looked in my direction, much less try to please his disgusted customer. Because I have a retractable bed cover that they did not know how to operate, I believe the technician lied when he said he did the tailgate recall, because there was no way to open it to access its inner workings. Another week goes by and it’s supposedly done. I go back, once again, to pick up my truck. I pull up and immediately notice something is wrong, the rear end is sitting very low. I go in, sign off, get my key and go to leave. A message pops up to service the rear air suspension immediately and the rear air bags are unresponsive. I go back inside, the technician comes out and messes with the diagnostic tool for an hour while I watch. No luck. I leave the truck once again. Two more weeks go by with no resolution. During this time I find out the first technician, who I believe is the one that caused the issue with the rear air suspension, was fired. Later I engage the service manager Brandon Burris, who has still not offered so much as an apology and can only reply with “I understand”, who decides to get defensive, argumentative and downright combative. I find the general manager. I explain the situation and it is only at this time, one month into this debacle, that a loaner vehicle is offered. I am once again assured that my truck will be fixed in the next week. It wasn’t. I called Chrysler to file a complaint and that process beings. That week came and went and the only communication I received was from the sales staff wanting to take my loaner for a customer test drive. Over and over again, I’m assured that the problem will be fixed and am disappointed over and over again. During this time I dropped by to see what was going on to find my truck in the service area with no one working on it and the windows down. If you know anything about mechanic’s shops, you know a vehicle will fill up with shop dust in no time flat. I roll the windows up and leave. TEN WEEKS into this mess the problem is finally resolved. I finally go in to pick up my truck and I find scratches that were obviously caused by a painted body part leaning up against the blue floor lift. They want me to go ahead and take the truck home but call later to schedule with the body shop to fix the scratches. I have my truck back for less than a month and all is well, until I go out to hitch up my trailer and leave with it and it won’t start. I call Jones, let them know what’s going on and ask them to tow the truck in, fix what’s going on with it and the scratches too. It takes a week to decide it’s the batteries and they wait a couple more days to get warranty approval before even putting new batteries in to see if it fixes the problem. On Tuesday 8/13 I am notified that the problem is fixed, the new batteries are in and the truck is going to the body shop. On Thursday afternoon after business hours the truck is still sitting there, the scratches are not fixed and I am returning tomorrow to retrieve this vehicle I have $85,000 invested in and will have the scratches fixed at my own expense. Truck sat on the lot for three days when it was supposed to go to the body shop and "get fixed in one day". Another lie by Jones. I picked it up and expressed my severe disgust with the counter guy, who was supposed to call me back the following Monday. It has been two months since I posted this review on THEIR Facebook page and no one from Jones has ever contacted me. Why? Because Jones simply does not care about its customers and the service department is utterly incompetent. All they care about is extorting money from Chrysler. Through this whole nightmare, I have been lied to repeatedly. Given the run around and probably only received a handful of phone calls from Jones. 90% of the time I had to call them or drive to the dealership only to have the story change. Chrysler has bent over backwards to make things right but I have yet to hear a word from the Jones dealership. This has been the absolute WORST experience I have ever had with a product of ANY kind. The truck is awesome but the dealership is awful. More

Justin Stricklin is the MAN I came to this dealership to try out a vehicle and Justin Stricklin was assigned to me as a sales rep. He was STELLAR. He knows his vehicles and he tr I came to this dealership to try out a vehicle and Justin Stricklin was assigned to me as a sales rep. He was STELLAR. He knows his vehicles and he truly has the customer's best interest at heart. I really appreciated the time he took to let me ponder the decision and help me uncover what I really wanted. In the end, I chose to purchase an entirely different vehicle elsewhere, but I would still recommend this dealership. Beyond the dealership, I would recommend Justin Stricklin. More

Sales associate - Tiffany Fugate I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016. Any questions , concerns were answered in a timely I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016. Any questions , concerns were answered in a timely manner. I found her representation of the dealership to be courteous, kind and professional. She was prepared with all the information I requested in our phone, text or email contacts. Upon my arrival to the dealership Tiffany greeted me at the door, had the truck cleaned and available for a test drive. She also understood/respected I was on a short timeline when I arrived. Long story short, the next day she drove the vehicle 2.5 hours (one way) after a full workday and personally delivered the vehicle! She stayed true to her words from start to finish. Class act. I would HIGHLY recommend Tiffany Fugate to others in search of a vehicle. She paid attention to my budget. She did not use pressure sales tactics (thank you). It is obvious she takes pride in her customer service skills. Five starts for her quality of work, friendliness and customer service. FYI: I contacted three other Dodge Dealership internet services concerning similar vehicles and it was not even close after the first initial contact. Her work was heads and shoulders above the other three internet contacts. The three star rating (shown above) for the dealership is for management. Three managers at the building/showroom/lot that evening and not one took the time to introduce themselves. As a first time visitor/potential customer in your dealership I hope you would extend that common courtesy. Next time please. Thanks. More