Jones Ford Shallotte

The service department has been great. Christina always explains the findings and what to expect. Last time in for intermittent hard downshifts I thought it might not act up. Sure enough i Christina always explains the findings and what to expect. Last time in for intermittent hard downshifts I thought it might not act up. Sure enough it didn't exhibit any issues and passed all the tests! A few days later it was 'doing it again', intermittently! Guess I'll drive it more to see if it becomes more regular. However, hate to risk damaging something. Chris is still trying to figure out how to get/apply the $80 military trie discount. Got a great base price on 4 Michelin tires back in May! Still, would like to get the military discount. I'm sure Chris will figure it out! More

We were fortunate to stumble onto a very nice 2020 Ford Edge that had just been traded. Mr. Morgan directed us to the back lot and was very helpful. We are happy with the vehicle so far. Edge that had just been traded. Mr. Morgan directed us to the back lot and was very helpful. We are happy with the vehicle so far. More

Great service. Was so hot and the poor employees who work in the service area challenged. Time to update the building. Was so hot and the poor employees who work in the service area challenged. Time to update the building. More

Nice visit. Short wait time. Met an old friend from 20 ago Service guy Kevin explained the process in detail Short wait time. Met an old friend from 20 ago Service guy Kevin explained the process in detail More

traded in a 2014 Ford edge for a 2020 Ford Edge. Love the Ford Edge, wish they didn't stop producing that model. Overall purchasing process was very good. Love the Ford Edge, wish they didn't stop producing that model. Overall purchasing process was very good. More

James and Chris were great. They helped me out with an emergency repair before a long trip I had to take. They helped me out with an emergency repair before a long trip I had to take. More

The service on my first Ford Maverick appointment was positive. The recall issue was resolved in a timely manner. positive. The recall issue was resolved in a timely manner. More

Experience wa great. This is the first time I ever bought a vehicle without being pressured into purchasing an extended warranty which was greatly appreciated. The deal This is the first time I ever bought a vehicle without being pressured into purchasing an extended warranty which was greatly appreciated. The deal with incentives and rebates that was provided was beyond what I thought possible and made me glad I stopped in. Would highly recommend Jones in Shallotte. More

Was on vacation from Pennsylvania and had a small issue with our Ford Edge, stopped into service and spoke with Chris in service. Explained the issue and he said they would take care of it while I was golf with our Ford Edge, stopped into service and spoke with Chris in service. Explained the issue and he said they would take care of it while I was golfing, he called and said it was fixed. I asked how much and he said it was on the house due to southern hospitality. Thanks again John Erie,Pa More

We needed to replace our 2014 Edge and we were not going anywhere else. The great group at Jones Ford took excellent care of us. Thanks anywhere else. The great group at Jones Ford took excellent care of us. Thanks More