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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
336 Reviews

337 Reviews of Joseph Buick GMC - Service Center

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May 31, 2025

Good job. Waited on my oil change. Pretty quick. The appt time was met. The customer service was good. More

by GAILDAVIS410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
May 25, 2025

Chris was great and made sure that I was taken care of and personally brought my car back to me at my job. The service was phenomenal and each team member I interacted with went beyond helping. I love Col More

by kendra corpening
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 26, 2025 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

May 21, 2025

Joseph GMC didn't perform the service that was promised to me. I want be back. Some of your service employees was not properly trained or didn't care. More

by PATBOLDENSR55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Galbraith
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Joseph Buick GMC responded

Pat, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 19, 2025

Great people. . honest and fair! Lowest prices on cars every time.. Colt, Alex, Chris....and in service Tommy and Terry and A + ........... best in town! S More

by STEVECARUSO777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

May 12, 2025

This is painful to type as I’ve been using this shop for many years and have always had great service. This time however has made me realize it’s time to find a new shop. I called when I received the notice More

by andymflannery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry, Chris
May 14, 2025 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 04, 2025

I have been coming to this dealership since the 1980's. the staff is always friendly and professional. the service department has always kept my car is great shape and the work is always done in a timely More

by susanalice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Johnson
May 04, 2025 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

May 03, 2025

Everyone is so friendly. They always keep me updated and helps me to get the best discounts. More

by TWILEY593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of named, but they were 5 star in svc dept
May 04, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

May 02, 2025

Good, timely service. As long as service continues to be stay consistent at a fair price, I'll continue to return. More

by JIMNIEHAUS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

April 24, 2025

Tommy Johnson great service rep courteous helpful honest he has a great presentation one of the I have seen.Keep up the good work Tommy J. More

by JWILSON_221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 24, 2025

During my last oil change, the shop failed to properly fill my engine with the required 8 quarts, only adding 6. While they did eventually make it right by inspecting the engine and offering a compliment More

by dcutright0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Galbraith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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