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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
332 Reviews

332 Reviews of Joseph Buick GMC - Service Center

Sort by
March 22, 2024

Very polite. Keeps you informed on work being done. Office staff friendly. Easy to schedule work. More

by CNMB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Mar 22, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 21, 2024

Jay has taken care of my car since the day I bought it and I will never take it anywhere else and always request for Jay to do my service. He has an incredible attention to detail, is quick and very knowl More

by LAURENRKENDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay in service , Phil Dorger
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Mar 21, 2024 -

Joseph Buick GMC responded

Thank you, Lauren, for taking the time to share your thoughts on working with Jay and our team. We're glad to hear we delivered such a great experience!

March 21, 2024

They seem to work very fast and efficient to get your vehicle back to you in a timely matter More

by joepschueler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
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Mar 21, 2024 -

Joseph Buick GMC responded

Thank you, Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

March 19, 2024

I appreciate the advice and care offered by Dave and Tommie. The service they provide is why I return to the dealer more often than not. More

by MARK.ROHR
Recommend Dealer
Yes
Employees Worked With
Dave, Tommie and shuttle driver
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Mar 19, 2024 -

Joseph Buick GMC responded

Mark, Thanks for sharing your thoughts about your experience with Joseph Buick GMC. Dave, Tommie, and our team appreciate your business and hope to see you again soon!

March 18, 2024

I have been to this dealer 4 times for the same issue an have to go back a 5 time. I was also charged for a part that was already replaced. Service manager gave me a refund. Don't know if I need a differenc More

by BRUCEPICKETT53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Joseph Buick GMC responded

Bruce, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 17, 2024

Service was good and friendly and i appreciate the service we recieved from the service dep More

by jfeist1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
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Mar 18, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil and our team met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

March 16, 2024

Service was on time and my concerns were addressed. I was advised what to ask for on next appointment. More

by BMARDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman
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Mar 16, 2024 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

March 16, 2024

SERVICE WAS ON TIME AND TAKEN CARE OF. EMPLOYEES ARE ALWAYS FRIENDLY AND COURTEOUS AND RESOLVE MY PROBLEMS. More

by EMANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT
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Mar 18, 2024 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 16, 2024

Always pleasant and professional . tech technician did service requested, but tire pressure was not equal in all tires. More

by jhulley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not recall
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Mar 19, 2024 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 15, 2024

The service was on time and my concerns were addressed. Associate was courteous and polite. More

by MISTLER42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 15, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

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