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Joseph Chevrolet - Service Center

Cincinnati, OH

4.2
280 Reviews
Call Service Center (513) 741-6700

280 Reviews of Joseph Chevrolet - Service Center

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November 12, 2024

Couldn't complete the service requested. Told me that the lug nuts are faulty and that I needed to pay to replace them. More

by blonde1099.pw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Mueller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
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November 07, 2024

I took my car to Joseph Service depth a month ago for tire monitor light & other messages flashing, they told me it would take them a couple days, they gave me a ride home & took over a wk, when they cal More

by PAULETTE.COLLINS513
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Chevrolet Service
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November 06, 2024

I had my key fob replaced, the service writer and technician did an amazing job pairing my key fob to my car, cutting a new key. Excellent job to Joseph Chevrolet. More

by Jknuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
Report | Print
Nov 25, 2024 -

Joseph Chevrolet responded

We appreciate your thoughtful review! It’s wonderful to learn that our staff made your experience seamless and pleasant. Your recognition of their hard work will surely inspire them to continue their great service.

November 04, 2024

I experienced fast service curtius and friendly attitude from the customer service department.and satisfactory work on my vehicle More

by MRROBERTFOX56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
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Nov 05, 2024 -

Joseph Chevrolet responded

Thank you for your glowing review! We are thrilled to hear that you had such a pleasant experience with our team. Our staff is dedicated to providing exceptional service, and your recognition really motivates them to keep up the great work.

November 03, 2024

It took a long time for the body work. But more importantly when I called I was told the car was in a certain stage if the process and then 5 days later it really wasn’t. They had no idea More

by DFHUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Chevrolet Service, Rashid Dewees
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Nov 05, 2024 -

Joseph Chevrolet responded

Thank you for your feedback regarding your recent experience. We sincerely apologize for the delays you encountered with the body work and understand how frustrating misinformation can be. We strive to keep our customers informed and typically reach out for significant updates. Repeated calls for updates from customers can sometimes lead to misunderstandings, and we appreciate your patience during this time. When there is pressure for an estimated time of completion while repairs are still in progress and we are awaiting correspondence from insurance, it can sometimes lead to incorrect ETAs even though we aim to give the most accurate estimation. We value your feedback and will use it to improve our communication processes in the future.

November 03, 2024

There for 2 1/2 hours discovered no fluids were put in. A little disappointed More

by PATWHITE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Report | Print
Nov 05, 2024 -

Joseph Chevrolet responded

Thank you for bringing your concerns to our attention. We genuinely apologize for any disappointment you experienced during your recent visit. I want to assure you that our service team completed an oil change, replaced the oil filter, and thoroughly inspected all underhood fluids, including adding washer solvent. However, it seems there may have been a miscommunication regarding the services performed. We are dedicated to providing quality service, and we appreciate your feedback as it helps us improve. If there are any remaining concerns, please do not hesitate to reach out to us directly.

Nov 06, 2024 -

PATWHITE13 responded

Thanks for your response. Just wanted to let you know that yes they did do all the things you said, except they did not fill the washer fluids. I actually had to go back up on Monday and a nice young man filled them for me. Thanks!

November 02, 2024

A very friendly and efficient place. ..only place I take my carthe lounge is also nice,reduces the wait time More

by wilmaburton15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
Report | Print
Nov 25, 2024 -

Joseph Chevrolet responded

Thank you for your fantastic review! Our team strives to create a welcoming atmosphere, and it’s wonderful to hear that they succeeded during your visit. We can't wait to serve you again!

November 01, 2024

I have been back to this location a total of 4 times now for the same repair. 2days after last replacement and repair the check engine light is on again. More

by FORDCATHERINE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Chevrolet Service
Report | Print
October 29, 2024

The service was great! But the time it took was a little bit longer than it usually takes, but otherwise it was great 👍 More

by ampgeorge53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Report | Print
October 27, 2024

Always happy with the service they know me and my car, hard to find a good mechanic. More

by fowlerladydi55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Report | Print
Oct 29, 2024 -

Joseph Chevrolet responded

We are so grateful for your feedback! Our staff works diligently to ensure a great experience, and your recognition of their efforts means the world to us. We look forward to assisting you again in the future!

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