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Joseph Chevrolet - Service Center

Cincinnati, OH

4.2
283 Reviews
Call Service Center (513) 741-6700

283 Reviews of Joseph Chevrolet - Service Center

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November 17, 2024

This is the second appointment I’ve had for an oil change and tire rotation that has taken over two hours. The first one I waited for a little over 2 hours for my car and two people that came in after me wer More

by bayleeminnich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Robinson
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Nov 22, 2024 -

Joseph Chevrolet responded

Thank you for taking the time to share your experience with us; we truly appreciate your feedback. I sincerely apologize for the delays and communication issues you encountered during your recent appointments. It’s disappointing to hear that we did not meet your expectations, and I can understand how frustrating that must have been for you, especially when you had planned your day around those services. At Joseph Chevrolet, we strive to provide efficient service and to ensure that our customers feel valued and informed throughout their visit. Your experience should have reflected that commitment, and I am truly sorry for any inconvenience caused. I assure you that we are taking your feedback seriously and will be addressing these concerns with our team to prevent this from happening in the future. Your satisfaction is our priority, and we would love the opportunity to make it right. If you’d be willing to give us another chance, please reach out to me directly at 513-741-6740. We would be grateful for the opportunity to restore your faith in us. Thank you once again for your understanding, and we hope to see you soon. Warm regards, Alyssa Stein Customer Relations Manager

November 14, 2024

Everything went very well, oil change, tire rotation, took 45 minutes no issues. In todays world of poor service and long wait times Joseph hit a home run and I will be back for my next oil change. More

by jmays5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Joseph Chevrolet responded

We're so grateful for your thoughtful review! It’s rewarding to know that our staff made your car purchase a pleasant one. Your positive feedback will surely brighten their day and motivate them to keep up the great work!

November 13, 2024

Great service and attention to detail in every transaction with dealership. Very happy that I chose them More

by CINCYBEANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
Report | Print
Nov 25, 2024 -

Joseph Chevrolet responded

We appreciate your kind words about our team! It’s wonderful to know that you felt taken care of during your visit. Your feedback encourages us to maintain our high standards of service. Thank you for choosing Joseph Chevrolet!

November 12, 2024

Couldn't complete the service requested. Told me that the lug nuts are faulty and that I needed to pay to replace them. More

by blonde1099.pw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Mueller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
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November 07, 2024

I took my car to Joseph Service depth a month ago for tire monitor light & other messages flashing, they told me it would take them a couple days, they gave me a ride home & took over a wk, when they cal More

by PAULETTE.COLLINS513
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Chevrolet Service
Report | Print
November 06, 2024

I had my key fob replaced, the service writer and technician did an amazing job pairing my key fob to my car, cutting a new key. Excellent job to Joseph Chevrolet. More

by Jknuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
Report | Print
Nov 25, 2024 -

Joseph Chevrolet responded

We appreciate your thoughtful review! It’s wonderful to learn that our staff made your experience seamless and pleasant. Your recognition of their hard work will surely inspire them to continue their great service.

November 04, 2024

I experienced fast service curtius and friendly attitude from the customer service department.and satisfactory work on my vehicle More

by MRROBERTFOX56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
Report | Print
Nov 05, 2024 -

Joseph Chevrolet responded

Thank you for your glowing review! We are thrilled to hear that you had such a pleasant experience with our team. Our staff is dedicated to providing exceptional service, and your recognition really motivates them to keep up the great work.

November 03, 2024

It took a long time for the body work. But more importantly when I called I was told the car was in a certain stage if the process and then 5 days later it really wasn’t. They had no idea More

by DFHUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Chevrolet Service, Rashid Dewees
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Nov 05, 2024 -

Joseph Chevrolet responded

Thank you for your feedback regarding your recent experience. We sincerely apologize for the delays you encountered with the body work and understand how frustrating misinformation can be. We strive to keep our customers informed and typically reach out for significant updates. Repeated calls for updates from customers can sometimes lead to misunderstandings, and we appreciate your patience during this time. When there is pressure for an estimated time of completion while repairs are still in progress and we are awaiting correspondence from insurance, it can sometimes lead to incorrect ETAs even though we aim to give the most accurate estimation. We value your feedback and will use it to improve our communication processes in the future.

November 03, 2024

There for 2 1/2 hours discovered no fluids were put in. A little disappointed More

by PATWHITE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Report | Print
Nov 05, 2024 -

Joseph Chevrolet responded

Thank you for bringing your concerns to our attention. We genuinely apologize for any disappointment you experienced during your recent visit. I want to assure you that our service team completed an oil change, replaced the oil filter, and thoroughly inspected all underhood fluids, including adding washer solvent. However, it seems there may have been a miscommunication regarding the services performed. We are dedicated to providing quality service, and we appreciate your feedback as it helps us improve. If there are any remaining concerns, please do not hesitate to reach out to us directly.

Nov 06, 2024 -

PATWHITE13 responded

Thanks for your response. Just wanted to let you know that yes they did do all the things you said, except they did not fill the washer fluids. I actually had to go back up on Monday and a nice young man filled them for me. Thanks!

November 02, 2024

A very friendly and efficient place. ..only place I take my carthe lounge is also nice,reduces the wait time More

by wilmaburton15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Chevrolet Service
Report | Print
Nov 25, 2024 -

Joseph Chevrolet responded

Thank you for your fantastic review! Our team strives to create a welcoming atmosphere, and it’s wonderful to hear that they succeeded during your visit. We can't wait to serve you again!

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