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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 27, 2021

Job was done in a timely manner. The staff was friendly. But I did not like the sales staff because some did not wear their masks all the time. More

by SMARANYOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

March 27, 2021

Been a customer of Joseph Auto Group since 1974. Chevrolet,Toyota,Hummer have always received OUTSTANDING SERVICE! Wouldn’t go anywhere else for my automotive needs! More

by AWA1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I apologize, I didn’t get other employees names, everyone I came in contact with was great!
Mar 28, 2021 -

Joseph Toyota of Cincinnati responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

March 27, 2021

This was my first time bringing my car in for service and I was in and out in about 30 minutes. I did oil change because of my low mileage, but it was comforting having everything checked out. Monica greeted More

by jocelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Mar 28, 2021 -

Joseph Toyota of Cincinnati responded

Jocelyn, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati. We look forward to having you as one of our valued customers for many more years to come!

March 27, 2021

I had to get a new tire. From start to completion, Kyke May was efficient, pleasant and very timely. Made me feel important and kept on top of my service. THANKS More

by Trish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May
Mar 28, 2021 -

Joseph Toyota of Cincinnati responded

Trish, we are very happy Kyle provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 26, 2021

Was happy with the service and the professionalism by the staff.will undoubtedly keep using them for service on my vehicle as long as I’m living in the area. More

by jackhendo66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your vehicle's service today. We're delighted to know that your Service team took excellent care of you. On their behalf we thank you for taking time to write this review and recommend our service. We hope to see you again soon.

March 26, 2021

Everyone was nice and could help if needed. Service was fast and the waiting area was comfortable. I will be returning again. Thank you.Bye More

by VOLKS99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for your recommendation and great feedback. We are pleased to know you had an enjoyable experience at Joseph Toyota and look forward to seeing you again! We'll be here for you.

March 25, 2021

I love Joseph Toyota Service, especially Jason Smith who has guided me with the few issues I had with my previous Toyota’s. I almost bought a Lexus this last time, but love Joseph Toyota Service so much, I More

by ROSE.M.BAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Joseph Toyota of Cincinnati responded

Rose, thank you for sharing your wonderful experience with us! We are pleased to know you are enjoying your RAV4 Hybrid. Jason and your entire Service and New Car Sales teams extend their heartfelt thanks for your business and your recommendation. Come and visit us again soon!

March 25, 2021

This was a routine service check up. Normally takes less than an hour. My next check up will be the 90,000 mile check up. Toney advised me of this. More

by DBERT0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your vehicle's routine service. You can trust Tony to keep you updated on essential services to keep your vehicle in great shape. We appreciate the time you took to write this review of your recent experience, and hope we will see you again for the 90,000 mile check up.

March 25, 2021

Man who scheduled our recall service did not check car history. That service was done in Sept bought car in Nov. Very mad about it!!! More

by Jim Schmidt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Reardon, what a hack
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Jim, we're glad you had an opportunity to speak with Doug today about the recall service that had already been completed but, through a series of unanticipated events, resulted in a second recall service appointment being scheduled. We apologize for the inconvenience and upset this caused today and will provide complimentary oil change and tire rotation service at your next visit.

Mar 26, 2021 -

Jim Schmidt responded

I undrstand sometimes things just happen. Thank you for your response

Mar 26, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your patience and understanding. Best wishes for a great weekend.

March 25, 2021

My service experience was great--as always. "Most" of the people were friendly. There were a couple in the service area who refused to smile. (Yes, I could tell even with the masks.) The lounge was ve More

by CBOONE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Great feedback! Thank you for letting us know you found the lounge a comfortable place to wait and enjoy a cup of coffee on us! We'll work on the smiles and look forward to seeing you again. We appreciate you!

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