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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 11, 2021

They are very informative, the people are so very nice. Everything in the dealership is so clean and all the people greet yo so well. More

by PATTIWIEHE71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Joseph Toyota of Cincinnati responded

Your service team, Laura, and all of us at Joseph Toyota offer our thanks for this great review! We are glad you had a pleasant experience, Patti, and look forward to seeing you again. We will be here for you when you need us! Take care!

March 11, 2021

I had an appointment at 9:30 and after one hour and 50 minutes I got my vehicle. First time this has happened to me. Usually great service. Appointment was for an oil change More

by GLENNAHUFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Joseph Toyota of Cincinnati responded

Glenna, thank you for letting us know about the longer-than-usual service appointment you had to endure. Clearly, we did not meet your expectations or ours this time for the one-hour oil change service. We sincerely apologize for any inconvenience and upset this delay caused you. We appreciate your loyalty and hope to see you again.

March 11, 2021

Went Beyond the call of duty to help me schedule my Toyota care within their required 24 months of purchased. When I did get into the shop everyone was most helpful. More

by DBRATE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May
Mar 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for acknowledging Laura Hall, Kyle May, and your entire service team at Joseph Toyota in your review. Knowing you had a great experience with us brightens our day! We look forward to helping you with your vehicle's service needs in the future. Come back and see us again!

March 10, 2021

amazing staff and experience from start to finish. From the moment you pull in everyone is friendly, fast, and professional. Their waiting room is clean and relaxing as well. Thanks team More

by tach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The person in the garage and the person who checked me out
Mar 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for this amazing review! We are pleased that our service met with your expectations and appreciate the time your took to provide this valuable feedback. Thanks again for choosing Joseph Toyota for your vehicle's service. We look forward to seeing you again!

March 10, 2021

Simple and easy to bring the car in for service. Friendly staff who take care of the problems quickly and courteously. Will be coming back. More

by scouter65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joseph Toyota of Cincinnati responded

You made our day! Please accept our sincere thanks for the time you took to post this fantastic feedback. Your business is important to us. We're looking forward to welcoming you back!

March 10, 2021

Always get my car in in a timely fashion. Alert me to future needs/maintenance. Sales force remembers me from when I bought the car. More

by GLASSMEYERBILLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Mar 10, 2021 -

Joseph Toyota of Cincinnati responded

We value you as a customer and appreciate your loyalty! It is our pleasure to offer you the best service possible each time you visit. On behalf of Kyle, Laura, and your entire Joseph Toyota service team, our sincere thanks for taking time to write this wonderful review!

March 10, 2021

They were very helpful in explaining the noise I was hearing. So glad I went back and got my explanation. Service department is great. I'm glad they drove my car to hear the noise and could let me kn More

by BBAUM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati.

March 06, 2021

I'm always happy with my service here....from scheduling to check out - always efficient, friendly and courteous. Easy to schedule and quick service too! More

by MLDEJESUS70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for being a loyal Joseph Toyota customer! We appreciate your service business and the time you took to write this great review! On behalf of Laura Hall and your service teams, we extend our gratitude and look forward to seeing you in the future. Have a wonderful day!

March 06, 2021

Hello, there was only one significant concern following my service visit at Joseph Toyota: once I was on the road, I noticed immediately that the digital speedometer had been set to km/hr rather than MPH. More

by CORVUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Joseph Toyota of Cincinnati responded

Corvus, many thanks for your valuable feedback and for detailing your experience with us. We sincerely apologize for any inconvenience you encountered in having to resolve the technical issue you described. Your total satisfaction is always our goal. We will strive harder to regain it at your next visit and earn the full fifth star! Thanks again!

March 06, 2021

Quick courteous efficient waiting area was clean as well as comfortable walked around showroom everyone was awesome was out in less than one hour very pleased More

by RCGLOV7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for letting us know about your pleasant experience! At Joseph Toyota, we care about you and strive to treat you like family. Laura Hall and the entire service team are grateful for your positive review. Please know that you are always welcome to stop in with questions and concerns about your vehicle or when shopping for a new one. We are here for you!

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