Joseph Toyota of Cincinnati - Service Center

Joseph service department was amazing again. They got in on time and did my service in a timely manner. Thank you for be very professional and respectful of my time. on time and did my service in a timely manner. Thank you for be very professional and respectful of my time. More

Great! I will be back! Speedy work, great personal employees, nice cashiers, honest and hard working service writers. Will tell every one to go to Joseph Toyota employees, nice cashiers, honest and hard working service writers. Will tell every one to go to Joseph Toyota More

Excellent friendly service... very detailed oriented.. took care of our car like they owned it.. good people..Kyle from service went over everything that was done and walked us to our car took care of our car like they owned it.. good people..Kyle from service went over everything that was done and walked us to our car More

Andrew and Jason were very helpful in resolving the problem with my Tundra and getting it repaired, in spite of the bad weather conditions that were being experienced in the local area. problem with my Tundra and getting it repaired, in spite of the bad weather conditions that were being experienced in the local area. More

This was a routine service appointment. Scheduled at the last minute - they had availability due to cancellations on a snowy day. Car done by estimated time. last minute - they had availability due to cancellations on a snowy day. Car done by estimated time. More

Not my first bad experience here Stopped in Monday with my car and told them I had been getting an alert to come in for service. I also asked where their collision center was to get a Stopped in Monday with my car and told them I had been getting an alert to come in for service. I also asked where their collision center was to get an estimate. Arrived at my 730 AM apt today and they told me they can’t fix my car until I have my bumper fixed. This is for my parking brake and the alarm started going off two weeks prior to someone rear-ending my car. Complete waiste of my morning— I should have been told this Monday while I was in their service center with my car. Toyota does not have the same high standards for their service teams. More

service I have bought my new vehicles from the Joseph family for the past 18 years. I purchased my Toyota RAV 4 on Feb. 14 2015, which replaced my 2012 RAV. I have bought my new vehicles from the Joseph family for the past 18 years. I purchased my Toyota RAV 4 on Feb. 14 2015, which replaced my 2012 RAV. I have been a very loyal customer, having all my body work, repair work, and maintenance completed in your body shop and service department. When my actuator went out on my vehicles driver side, on 8-7-2017, service replaced body ECU. Problem fixed until the passenger side actuator went out. At this time I was informed by Chris Curtis that I would be responsible for the repair because I had an aftermarket remote start installed on my vehicle, recommended by your service department, however I was still under the 36000 mile warranty. He told me that as long as the remote start was on my vehicle that they would not fix it with warranty. That it would have to be removed. So, I had the company come out and remove the remote start. I called Chris Curtis and informed him that it had been removed and he said I’d still be responsible because it had been installed on the vehicle. I called another Toyota dealer and they were happy to replace the actuator for me, under my warranty. They had no problem with an aftermarket remote being installed, they explained to me that it was still warranty work, unless it would turn out to be something covered by insurance. I find it hard to believe that your service manager treated me this way. I must say that the rest of the service people have always treated me very well. But because of Chris Curtis I will have my service completed somewhere else and will buy my next Toyota elsewhere also. Thank you for taking the time to read this. I thought about this for some time and decided to let you know how disappointed I am and I hope this hasn’t happened to other customers. Very disappointed, Sara Moore More