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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews
Call Service Center (513) 385-1800

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 24, 2022

Everyone was very friendly and timely. Waiting area clean and well stocked for waiting customers. Would be 5 stars had the service tech not left oily/dirty fingerprints and smudges on my b More

by DKPERKINS33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for letting us know that everything about your Joseph Toyota Service experience was enjoyable until this final overlooked detail. We sincerely apologize for the lack of care given to the interior of your vehicle during this recent service appointment. Because we do not like to disappoint our customers, please give us a call to discuss a resolution to this issue. Thank you, Sandra Pomeraning - Customer Relations Manager - 513-385-1800, ext 8311

March 23, 2022

So easy to make appointment. Everyone is very friendly and helpful. Very clean environment. Excellent communication More

by ANNJAMES95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Mar 24, 2022 -

Joseph Toyota of Cincinnati responded

Hi Ann! Our objective at Joseph Toyota of Cincinnati is to provide you with an effortless scheduling process and a pleasant service environment. Your comments about the excellent service you received from Kyle, who advised you, are deeply appreciated. We thank you on Kyle's behalf and for choosing to service your vehicle with us. We appreciate you!

March 22, 2022

My last free service Kyle was very nice and helpful relating to my next service More

by EGNORTON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Mar 22, 2022 -

Joseph Toyota of Cincinnati responded

Kyle will be thrilled to see how much you appreciated his assistance and guidance. The Joseph Toyota of Cincinnati team is honored to be your chosen service provider, and we look forward to our next chance to go the extra mile for you!

March 22, 2022

Nice job! Pleasant folks, reliable service, and I have confidence in having them service my vehicle on an ongoing basis. Well-earned! Nice customer lounge, More

by NKOLIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Joseph Toyota of Cincinnati responded

It is our pleasure to help! Thank you for the fantastic review and for enlisting Joseph Toyota of Cincinnati with your service needs! Drive safe, and see you next time.

March 22, 2022

Good communication and fast service. Always clean environment in lounge. Friendly staff love this place More

by RAIASHMI33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Joseph Toyota of Cincinnati responded

Thank you so much for your five stars! We love to see this positive feedback about our service and facilities. Safe driving from all of us at Joseph Toyota of Cincinnati!

March 22, 2022

The coffee was a great surprise. It was an enjoyable experience while waiting. Everyone was ver nice! More

by NLGPUMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Joseph Toyota of Cincinnati responded

It's important that your wait for service is comfortable and that you're well accommodated in the process. We're glad to hear you enjoyed your coffee while we took care of business for you, and the Joseph Toyota of Cincinnati team hopes you'll stop by again next time you require service!

March 21, 2022

They did a great job and really quick! I’m very thankful for my experience More

by ATCHLEYA20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Mar 21, 2022 -

Joseph Toyota of Cincinnati responded

Thanks so much for letting us know that our team at Joseph Toyota of Cincinnati pulled out all of the stops and made your experience a memorable one! You have us seeing stars and we couldn't be happier. Your recommendation is important to us. Thanks again!

Mar 21, 2022 -

Joseph Toyota of Cincinnati responded

And we're even more thankful for your business and the wonderful review too. Thanks so much for giving Joseph Toyota of Cincinnati some great feedback.

March 20, 2022

Adore the service managers as they are all patient and kind on each and every visit - and I’ve been visiting for over a decade! More

by LEIGHANN.MECHLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May
Report | Print
Mar 20, 2022 -

Joseph Toyota of Cincinnati responded

We deeply appreciate your continued support of Joseph Toyota of Cincinnati! We'll see you next time!

March 20, 2022

Professional, friendly service. Wait time was not bad and waiting lounge was clean and quiet. Everything was explained in detail. More

by MROSENHAGEN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2022 -

Joseph Toyota of Cincinnati responded

We are always happy to help you out! Thanks for your support of Joseph Toyota of Cincinnati and we'll see you next time!

March 19, 2022

Dealership was very professional and finished service in a very timely manner. Lobby is always nuce More

by BILES193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2022 -

Joseph Toyota of Cincinnati responded

What a lovely review! We're proud to deliver top-tier, efficient service, and we're glad to hear you appreciate our efforts. From all of us at Joseph Toyota of Cincinnati, we're grateful for your business, and we look forward to your next stop by!

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