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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 05, 2022

Everyone at Joseph Toyota is consistently courteous, friendly, informative and prompt. It is a pleasure to have vehicle maintenance done at Joseph Toyota. Thank you, all! More

by THERESAMERRILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Joseph Toyota of Cincinnati responded

Thank you, Theresa! It is always our pleasure to provide you with the best possible service. We appreciate knowing that the Service Team's efforts continue to provide you with a great experience. From all of us at Joseph Toyota of Cincinnati, thank you for choosing us for your automotive needs.

March 04, 2022

After finding the key I purchased, I had a pleasant experience. They were very helpful. More

by BELCHERCARLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Joseph Toyota of Cincinnati responded

Carla, thank you for visiting Joseph Toyota of Cincinnati. It was a pleasure to help you with key replacement. We look forward to assisting you again with your automotive needs. Have a great weekend!

March 04, 2022

I had a window issue repair less than two weeks ago. However the issue wasn’t totally fixed. I had to go back today and the problem was they didn’t reset the switch like the guy today did. Big inconveni More

by JAMESD64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name.
Mar 04, 2022 -

Joseph Toyota of Cincinnati responded

James, please accept our sincere apology for inconveniencing you with a second trip to Service, and for letting us know that you had a better result this time. Thank you for acknowledging the second effort with a recommendation. We appreciate you!

Mar 04, 2022 -

JAMESD64 responded

Your welcome.

March 04, 2022

Workers were friendly and answered all my questions pre tainting to my warranty and things More

by KATRICE.MALEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Joseph Toyota of Cincinnati responded

Congratulations on your vehicle purchase, Katrice! Thank you for sharing insights into your five-star sales experience at Joseph Toyota of Cincinnati. We're here to help you with any after-purchase questions, and we're only a phone call away! Have a lovely weekend!

March 04, 2022

I always work with Tony Nash. He always provides good advice and communicates very well. This trip was like all others. I appreciate his help. Thanks Jim Vaughn More

by VAUGHNJIM
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Joseph Toyota of Cincinnati responded

Jim, your business is important to us! Thanks for letting us know that Tony Nash continues to provide you with great customer-first service. We'll extend your thanks to him, and look forward to seeing you at your next appointment. Have a great week!

March 03, 2022

Excellent service given to me since I purchased my Avalon a few months ago. Tony the service tech is absolutely great. Explained everything to me. Will always not only purchase from Joseph but will always u More

by BETHVIV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony. Service Dept
Mar 03, 2022 -

Joseph Toyota of Cincinnati responded

Your experience with the Service Department at Joseph Toyota of Cincinnati sounds ideal! We appreciate the time you took to comment on the great customer-first service you received from Tony and the entire Service Team. We're glad you are enjoying your Avalon, and thank you for both your sales and service business. We'll look forward to seeing you again.

March 01, 2022

Service was timely. I appreciate the work. My vehicle was checked for the battery recall & wasn’t affected. I’m grateful because I certainly didn’t want to pay for a new More

by WRDFRESHSTART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul T
Mar 01, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati and letting us know about the good experience you had recently. We are always happy to check vehicles with recall notices. Typically, items with recall notices are replaced at no cost to the customer. Come and see us again for your automotive needs. We'll be here for you!

February 26, 2022

There was an issue with my alignment and Paul and Bob were extremely transparent, professional, courteous and made a bad situation very pleasant. This service department went over and above to make sure More

by NATE.DETMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul and Bob (service department)
Feb 28, 2022 -

Joseph Toyota of Cincinnati responded

Thank you, Nate, for sharing your recent Service experience with Paul and Bob at Joseph Toyota of Cincinnati. Knowing that they served you so well and resolved the issue in a timely manner reflects our goal. We do apologize for any inconvenience we caused you initially and appreciate your strong recommendation. Thanks again.

February 25, 2022

I brought my car in for full inspection. Tires were rotated. On leaving your place dash lite came on telling problem with tire pressure. All four tires pressure was in the 20’s. That is dan More

by MARIANNEMCCARTHY44
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2022

Everything was great. people was super friendly. Service was done in a good amount of time. More

by JENNY.WILLIAMS97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Joseph Toyota of Cincinnati responded

Hi Jenny! We appreciate your business and extend our gratitude to you for the five-star review. Thank you for letting us know about your recent Service experience at Joseph Toyota of Cincinnati. We're looking forward to welcoming you again.

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