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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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February 18, 2022

My husband was there, he said everything was excellent. That is all I have to say. More

by SLR214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Joseph Toyota of Cincinnati responded

We appreciate this short but complimentary feedback, and thank you for choosing Joseph Toyota of Cincinnati for your vehicle's maintenance. The Service Team looks forward to welcoming you and your husband at your next visit, and sends their best wishes for a wonderful day!

February 18, 2022

As always great service from the guys/gals at Joseph Toyota of Cincinnati! Living in Hebron KY. less than 10 minutes from Kerry Toyota, I've learned it's worth the time to make the 35 min. trip to Josep More

by MATT.P0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : unnamed cashier. Very rude, unforgiving.
Feb 18, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for continuing to make the drive to Colerain Avenue, Matt. We apologize for the lack of customer service you received at checkout, and thank you for bringing your experience to our attention. Have a fabulous weekend! We're looking forward to your next visit!

February 17, 2022

Jason Anderson my service advisor ways take great care of me at Joseph Toyota of Cincinnati, I appreciate the friendly and quality service I have gotten at this same dealership for 43 years now on all my Toy More

by HILO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder
Feb 17, 2022 -

Joseph Toyota of Cincinnati responded

On behalf of Anderson and the entire Service Team, thank you for continuing to choose Joseph Toyota of Cincinnati for your automotive service needs. We truly appreciate your recommendation and the time you took to acknowledge members of our Service and Sales staff. We're always here for you!

February 17, 2022

Great, personable service team. They were flexible, taking my van early when my work presented a complication to the original time slot. And they called as soon as it was complete More

by BRIAN.HEINZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason from Service
Feb 17, 2022 -

Joseph Toyota of Cincinnati responded

Brian, thank you for contacting Joseph Toyota of Cincinnati for your automotive needs, and for letting us know that Jason and the entire Service Team went the extra mile to provide you with great customer service. We love to hear from customers about their amazing experiences. Thank you for sharing yours!

February 16, 2022

I received Great service from Joseph’s Toyota. I made an appointment online that was simple and fast. My wait time was minimal and their seating accommodation and waiting room were comfortable. More

by KLEAHY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Nash
Feb 16, 2022 -

Joseph Toyota of Cincinnati responded

It was our pleasure to provide you with a wonderful Service experience at Joseph Toyota of Cincinnati. We appreciate your business and recommendation. Thank you for letting us know that you use the online appointment process and find it convenient. Come and see us again; we'll be here for you!

February 16, 2022

Well the service was good the only thing wrong I came in for a recall at 130pm and waited and waited until 600pm in waiting room then I looked out in service area and my car was by the exit door and it was More

by GRAVESKEITH1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Joseph Toyota of Cincinnati responded

We deeply apologize for failing to notify you at your recent Service, Keith, and for the inconvenience and upset we caused you. Your loyalty to Joseph Toyota over the last several years has been very important to us. Thank you for your patience and graciousness as we apologize for this misstep. At your next visit, we look forward to providing the professional customer service to which you had become accustomed. Sincerely, Joseph Toyota of Cincinnati.

February 15, 2022

Great fast service with a convenient location. Very nice people who do a great job. More

by JHORWICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati for your vehicle's service. We appreciate your engaging comments and are glad we could provide you with a visit that was convenient and efficient. We're always happy to see you, and look forward to your next appointment. Take care!

February 15, 2022

The Customer service people when I take my car in for service are just amazing. Very polite, energetic easy too talk too. They explain your service and if you happen to schedule something that is not ne More

by MGLOCORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Joseph Toyota of Cincinnati responded

We can't thank you enough for this amazing review! You stated your experience so clearly and concisely, it was a pleasure to read. On behalf of the entire Service Team, thank you for choosing Joseph Toyota of Cincinnati, where it is always our pleasure to serve you. We'll look forward to your next visit.

February 12, 2022

Joseph Toyota of Cincinnati is absolutely the best from the time you make your appointment to the time you walk out the door after your services are completed!!! There is no other service like them!! You More

by KOETTERS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Nash , Joe Schroeder
Feb 13, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 11, 2022

I was treated wonderfully from the time I entered the facility until I left the facility. More

by MSCANCER1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Topicz
Feb 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking time to comment on the service you received at Joseph Toyota of Cincinnati recently. We'll work harder next time to earn that fifth star. Meanwhile, if you would like to share additional comments with us, we would be happy to hear from you. We appreciate your business and the recommendation!

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