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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews
Call Service Center (513) 385-1800

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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November 07, 2021

Justin F was so friendly- excellent customer service makes a huge difference. Quick turnaround too More

by GERBERME2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Flechler
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Nov 08, 2021 -

Joseph Toyota of Cincinnati responded

We are happy you experienced Justin's superb customer-first service at your recent visit. Thank you for taking time to acknowledge him and for choosing Joseph Toyota Service for your automotive needs. We'd appreciate the opportunity to welcome you back. Have a great day!

November 06, 2021

The team was very professional and completed the work on my vehicle in good time. Three items prevented a 5 star rating: when I made the appointment online I requested service in addition to regular maint More

by ALUCIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith
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Nov 06, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 06, 2021

Service was prompt, friendly, complete, and informative. I know where I am in the process of keeping my 2011 Camry in good running order. Joseph Toyota completed the needed service and gave me specific i More

by PHELSCHER4009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

November 05, 2021

Had a noon appointment for an 18,000 mile check-up and oil change. The service team was ready for me when I arrived. Friendly and courteous. The entire visit took about an hour. No problems. No surprises. More

by JBHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Joseph Toyota of Cincinnati responded

Wonderful review! Many thanks from your Joseph Toyota Service Team for taking time to comment on your experience, J.B. We wish you a fantastic weekend and look forward to seeing you again.

November 04, 2021

Service while waiting was Excellent! Glad I chose Joseph Toyota for my service needs. Miss the treats after service completed. More

by SFALLEN65
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 04, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your encouraging comments! We are happy to know that your recent experience met your expectations and earned your recommendation. If you did not receive cookies this time, please remind us at your next visit. We'll be happy to oblige. Until next time, stay safe on the roads!

October 29, 2021

Once the car was brought in everyone in the office was quite helpful and kept me informed. More

by jillkhuber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for letting us know that your experience went smoothly, Jill. Your Service Team extends their thanks for choosing Joseph Toyota for your vehicle's maintenance and for acknowledging them in this public way. Have a great day and come see us again when the need arises!

October 23, 2021

Service was comprehensive and technicians were attentive throughout the process and provided updates on work required More

by DIERSING.SL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for scheduling your service appointment at Joseph Toyota. We appreciate your business and the assessment of services you received. We look forward to seeing you at a future visit. Best wishes from your Service Team for a great week!

October 22, 2021

Everything was done according to plan and each member of Joseph Toyota’s staff was helpful and courteous. More

by CATHPAL4U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing the news of your satisfying service visit with us. We're glad that your Team's efforts met your expectations. We appreciate your business and look forward to seeing you again. Best wishes from all of us at Joseph Toyota!

October 22, 2021

They have not addressed service issues with my vehicle. they don’t seem to care. More

by MAGIKMANDAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Joseph Toyota of Cincinnati responded

We were sorry to read that you are disappointed with our assessment of your Tacoma’s transmission. When we serviced and drove your Tacoma on May 24th and again on October 21st, we did not find anything irregular occurring with the transmission, perhaps because the vehicle and the transmission had already been driven for a number of miles. If something should develop, your vehicle’s Powertrain will be covered for seven years by the TFS Warranty activated at the time of purchase in 2020. We want to be certain that we address your concerns. If you would like to speak with us further about them, please call 513-385-1800, ext. 8311. Sincerely, Joseph Toyota of Cincinnati

October 21, 2021

Quick and easy service. Easy and convenient! Staff was very friendly and helpful. Waiting area was very clean! More

by SMKIEFFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember who assisted me.
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Oct 21, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for commenting on your Joseph Toyota Service experience. Your Team extends their gratitude for your business and recommendation, and invites you to come back and see them. They'll be here when you need them!

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