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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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October 12, 2021

I got an oil change and tire rotation for my Highlander. I was waiting on it and it was done in a little over an hour. They always do good work here. When I pulled into the garage, there was no one to greet More

by skipapple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
Oct 13, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for letting us know about this issue. Our sincere apologies for the absence of hospitality when you arrived for your appointment. We will remind staff to be more alert. We are glad to know that the service you received otherwise met your expectations. Thanks for choosing Joseph Toyota Service. We look forward to seeing you again and earning that 5th star.

October 12, 2021

Very proficient and professional. Was impressed with the speed and how easy it was to schedule More

by EDWARDS.GREGORY401
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Joseph Toyota of Cincinnati responded

It was a pleasure to serve you, Gregory, and to make the service process as seamless as possible for you. Thank you from your entire Service Team for taking time to provide them with this important feedback and recommend them to others. We appreciate you!

October 12, 2021

The service was very impressive. The representative was very helpful and answered all my questions. The service also took less than a hour. More

by DANNYJ102
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Oct 12, 2021 -

Joseph Toyota of Cincinnati responded

You have us seeing stars, Danny! Thank you for this fantastic feedback about your timely service experience at Joseph Toyota. We appreciate knowing that your service adviser was attentive and responsive to your automotive questions. Come back and see us again when the need arises. We'll be here to help you!

October 11, 2021

The customer service and auto service was excellent at Joseph. Always courteous and done in a timely manner while I wait for my vehicle to be serviced. More

by TCOLLINS9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Joseph Toyota of Cincinnati responded

We enjoyed learning about your satisfying service visit at Joseph Toyota. Many thanks from your entire Service Team for taking time to comment on their efforts. We'll be happy to serve you again when you need us. Take care!

October 10, 2021

As always, the process was easy! I was able to schedule by phone, then everything else was simple. I was kept up to date in the status and called when new issues came up. Car was ready when expected. More

by BETHKINSER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall
Oct 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review, Beth. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 09, 2021

Great service. Car fixed quickly friendly service. I was kept informed of what was going on. More

by WKMOTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 09, 2021

I wasn’t acknowledged once I pulled on the service center. I sat in my car for 5 mins before getting out. The cars that pulled in after me was helped before me More

by MICHELLE Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Joseph Toyota of Cincinnati responded

Michelle, thank you for letting us know about your recent experience. Service stated that you waited in your vehicle but they did not know why. When a customer drives into Service, they typically exit their vehicle so the Service Attendant and Service Adviser can perform their respective duties. If, however, the customer does not exit their vehicle right away and the driver-side window is up, service personnel should not approach the customer and ask them to step out of the car. If you would, please contact us at 513-385-1800, ext. 8311, and tell us more about the situation. Thank you, Joseph Toyota of Cincinnati

October 09, 2021

Everything went well. They were professional and the work was completed in a timely manner More

by HARPER1840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

October 08, 2021

I always have my Toyota vehicle serviced at Toyota and don't plan on taking it anyway else. More

by HOTT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking time to share your experiences with us. We value the relationship and look forward to serving you again and again. Take care!

October 08, 2021

Professional, good service. I dropped off night before, but afternoon before able to get to my car and I had to call twice about any information. So have a 4 star, but I am always very satisfied with work More

by candjbelanger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Joseph Toyota of Cincinnati responded

Your recommendation of the professional service work provided by the Team at Joseph Toyota of Cincinnati is sincerely appreciated! Thank you for taking time to share details of your experience. We will exam the lack of communication to see how the process can be improved. Thanks again!

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