Joseph Toyota of Cincinnati - Service Center

Brought my truck in to have a potential warranty item checked out. Fortunately, all was well. Staff in the service department are friendly. Communication is good both before and after service. I alwa checked out. Fortunately, all was well. Staff in the service department are friendly. Communication is good both before and after service. I always receive a followup call or text or both. More

Good. Wish I could of gotten in sooner. Nice to book online but have to wait three weeks to get in. The place is clean and people are nice online but have to wait three weeks to get in. The place is clean and people are nice More

They did not do what I ask now I have to schedule appointment with performance. I ask them to drive my car and check noise my brakes were making appointment with performance. I ask them to drive my car and check noise my brakes were making More

Everyone was courteous from beginning to end during my service appointment. My car was even finished earlier than expected! I will come back to this dealership every time! service appointment. My car was even finished earlier than expected! I will come back to this dealership every time! More

Great communication from Kyle and Harrison. Car repaired on time and routine servuce completed. Joseph Toyota always makes service easy and and an overall experience. on time and routine servuce completed. Joseph Toyota always makes service easy and and an overall experience. More

Monica our service associate was very attentive and polite. We feel she is the best we’ve ever had. We would like to ask for her for all our service needs. polite. We feel she is the best we’ve ever had. We would like to ask for her for all our service needs. More

I forgot about my appointment until 30 minutes after was to be there and called to reschedule the appointment and they were able to fit me in if I came over at the time I called. I very impressed that I did to be there and called to reschedule the appointment and they were able to fit me in if I came over at the time I called. I very impressed that I did not have to reschedule for another day More

Price has increased for oil change. Did not have coupons this time..I would like coupons to be more frequently sent to us. We have had 2 oil changes recently. this time..I would like coupons to be more frequently sent to us. We have had 2 oil changes recently. More

They had my car for 4 days did not touch it for 4 days, they said we did not know who’s car it was they said we did not know who’s car it was More

Scheduled for part to be replaced. I ask the service gentleman if something needs to have something done on my cell phone. I was told no it would update. Well it didn't. The SOS should have gone to gr gentleman if something needs to have something done on my cell phone. I was told no it would update. Well it didn't. The SOS should have gone to green it didn't ,still isn't. Going down Colerain the message about entune came on the screen again. I got home and called again, talk to a Chris, he was going to have service call me. I waited, finally going back to Joesph's. Ask a salesman to help no luck he couldn't get it working. Was told to call Toyota owners. Finally called the Connected Services talk to a wonderful gentleman, Shay, he saw the problem. I need a TSB 0019. I have a work order now that Shay M filed. Sandra from Joseph's called, she been looking into it. Sandra been so nice in helping me. I have an appointment at 1:30 today with Kyle. More