Joseph Volkswagen of Cincinnati

After an unexpected engine issue happened on the highway, I had my car towed to Joseph VW on a Sunday afternoon. Betty Jean talked me through what to expect on the phone and then helped me with the drop off I had my car towed to Joseph VW on a Sunday afternoon. Betty Jean talked me through what to expect on the phone and then helped me with the drop off when we arrived. The shop was extra busy on Monday because of power outages the week before and some short staffing, so I didn't find out what was happening with my car until Tuesday when I got a call that my car was ready and the work was covered by warranty. I so appreciated the tailored care for my special car! When I came to pick it up, Reggie walked me out to the car and thanked me for trusting them with my continued business. My loyalty to Joseph VW really paid off this time—thank you! More

I recommend talking to Reggie! if you ever need service done, he walks you through what is needed & What is recommended! (He is someone that isn’t gonna make you feel slow when you if you ever need service done, he walks you through what is needed & What is recommended! (He is someone that isn’t gonna make you feel slow when you don’t understand or ask questions) When I didn’t work with him the process wasn’t as smooth, when working with your car the person behind the desk is the first person you interact with that could change your whole experience. More

Easy transaction with clear communication and low pressure. Was abled to get in and out with the car I wanted after looking at a couple models. pressure. Was abled to get in and out with the car I wanted after looking at a couple models. More

My experience with Joseph, VW and sales team was easy straightforward with a no pressure environment working with Michael Garrison For the purchase of my vehicle was straightforward, honest and clear I w straightforward with a no pressure environment working with Michael Garrison For the purchase of my vehicle was straightforward, honest and clear I would consider buying from here again, and I live 90 miles away. More

As always, the Service Department did a great job. I appreciate that they have an area where I can sit and work and that I can plug my computer in to charge. I appreciate that they have an area where I can sit and work and that I can plug my computer in to charge. More

Ben was a wonderful salesman. Made sure I had what I needed before I left. Made sure I had what I needed before I left. More

A little older dealership in a no frills building but they seem to pass some of that savings on to their customers. I couldn't find another VW dealership in the area that would sell me a Tiguan cheaper they seem to pass some of that savings on to their customers. I couldn't find another VW dealership in the area that would sell me a Tiguan cheaper than Performance. If you want a nice waiting area with some amenities while you wait for service this might not be your place. I don't believe they have a car wash or anything either so your car will look the same way you brought it in. But service is good and not a long wait time for an appointment. More

Greg and the team are great, great, great, great, great! This survey, which needs a minimum of 15 words, is not so great! This survey, which needs a minimum of 15 words, is not so great! More

Great service, very comprehensive info given. An excellent place to get your VW serviced. Extremely pleased. An excellent place to get your VW serviced. Extremely pleased. More

Always great customer service and efficient. Options to stay or leave with a complimentary ride within reason. Plus, the new review that is messaged of your car service and overview is fantastic Options to stay or leave with a complimentary ride within reason. Plus, the new review that is messaged of your car service and overview is fantastic! More