Joseph Volkswagen of Cincinnati

Fantastic service. This is the only place I have my car serviced. They always explain what they are doing and everyone is extremely professional. This is the only place I have my car serviced. They always explain what they are doing and everyone is extremely professional. More

Great straight up business. Very informative business quickly done from conversation to paperwork to a closed deal Very informative business quickly done from conversation to paperwork to a closed deal More

Martin was very kind and patient with me as I navigated getting my first vehicle! Great customer service & effort to get you something you really like! getting my first vehicle! Great customer service & effort to get you something you really like! More

Excellent service and Martin was knowledgeable and efficient! He made the experience for my son (first time buyer) go smoothly. efficient! He made the experience for my son (first time buyer) go smoothly. More

Prompt responses, good product, knowledgeable staff, and they greeted me instantly upon arrival. Would go back in future. they greeted me instantly upon arrival. Would go back in future. More

Easy to schedule , work completed on time. Thanks you to the entire team. Good Job Thanks you to the entire team. Good Job More

Needs to wait to chrcknin vehicle that I had an appointment for , while staff chatted behind the counter about their schedules.there was poor communication as to the service for the vehicle and why appointment for , while staff chatted behind the counter about their schedules.there was poor communication as to the service for the vehicle and why the delay. Service manager did apologize. Disappointed that the dealer was , not familiar with the vehicle and appeared to make no effort to find out more about it. Cost of repair was high and was disappointing with the office staff and their lack of courtesy. One example is when I asked for a copy of my receipt they acted like I was stupid and then they realized they never gave me the receipt yet no apology. I don’t plan on returning unless absolutely necessary. More

The service department staff are very knowledgeable and able to translate all that car talk into information that I understood. They took their time with me to ensure I felt comfortable with everything r able to translate all that car talk into information that I understood. They took their time with me to ensure I felt comfortable with everything related to my car and encouraged me to ask all my questions. More

Love the dealership and will be back for our next vehicle. The only complaint that I have is the service for an oil change took over 2 hours. The service managers are great but they are simply unde vehicle. The only complaint that I have is the service for an oil change took over 2 hours. The service managers are great but they are simply understaffed. More

Reggie is always incredibly helpful and kind. He answers any questions I have and always makes sure that things are done as quickly as possible. He has outstanding customer service — while waitin He answers any questions I have and always makes sure that things are done as quickly as possible. He has outstanding customer service — while waiting for an oil change I listened to a rude customer talk disrespectfully to him for 10 minutes and he calmly sat there and answered her questions. Following this he came over to tell me that my car was done with the happiest attitude despite just being yelled at for 10 minutes. More