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Joseph Volkswagen of Cincinnati
Cincinnati, OH
596 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 596 reviews
August 03, 2023
Reggie is always incredibly helpful and kind. He answers any questions I have and always makes sure that things are done as quickly as possible. He has outstanding customer service — while waitin He answers any questions I have and always makes sure that things are done as quickly as possible. He has outstanding customer service — while waiting for an oil change I listened to a rude customer talk disrespectfully to him for 10 minutes and he calmly sat there and answered her questions. Following this he came over to tell me that my car was done with the happiest attitude despite just being yelled at for 10 minutes. More
by jenna.heffernan5
Verified CustomerEmployees Worked With
Reggie
August 03, 2023
Should have waited for the recall parts were in before leaving car at dealership. They do that now. leaving car at dealership. They do that now. More
by JKBITZ
Employees Worked With
August 02, 2023
Repairs were done on time and at the price quoted. Reggie kept me updated on the status of the work. Reggie kept me updated on the status of the work. More
by GMMJHORTON
Employees Worked With
July 30, 2023
I always enjoy visiting this dealership because I feel like the service techs are being honest with me. I never feel “up sold.” like the service techs are being honest with me. I never feel “up sold.” More
by MGUENDELSBERGER
Employees Worked With
July 30, 2023
The Joseph VW Service Dept. is helpful, courteous and friendly. I appreciate the fact that they are customer service oriented is helpful, courteous and friendly. I appreciate the fact that they are customer service oriented More
by tblakley0
Employees Worked With
July 30, 2023
Service staff is always good at this location. However they were terribly understaffed last week Despite this I was given good attention and made to feel valuable. Sadly, upon leaving the “se However they were terribly understaffed last week Despite this I was given good attention and made to feel valuable. Sadly, upon leaving the “service engine” light appeared and I had to return. Another expensive repair I was not prepared for. More
by eberhard_peggy
Employees Worked With
Reggie
July 30, 2023
Richard, Mike, Mike, Greg and Logan were all fantastic to work with. We are very excited about our new Tiguan and look forward to working them in the future. work with. We are very excited about our new Tiguan and look forward to working them in the future. More
by MEYERSBAM
Employees Worked With
Other Employees :
Logan, Richard, and Mike
July 29, 2023
I had a great experience at Volkswagen service department. Will definitely be back for service there. department. Will definitely be back for service there. More
by ELIZABETHNEYER
Employees Worked With
July 29, 2023
Salesman and finance manager were great to work with. Unfortunately the buying process was very long. Overall buying experience was great aside from the long wait to wrap things up. Unfortunately the buying process was very long. Overall buying experience was great aside from the long wait to wrap things up. More
by tsmiller4
Employees Worked With
Michael Garrison
July 28, 2023
Martin was very helpful and Bryan in finance explained all financial info. I was surprised to see that protective plastic had been stuffed in the storage under the arm rest. Martin took care of that. W all financial info. I was surprised to see that protective plastic had been stuffed in the storage under the arm rest. Martin took care of that. We are very happy with the GolfR. More
by JSKRAUCEVS
Employees Worked With
Martin Morris
