Joseph Volkswagen of Cincinnati - Service Center

2.5 hours for an oil change. Friendly service, but it took way too long. Didn’t even move my car in for service for about an hour. took way too long. Didn’t even move my car in for service for about an hour. More

Charged for the first year free maintenance/service claiming we were for days late even though the vehicle has 7,000 miles. Wouldn’t produce/print any documents to prove this. Our owner manual states claiming we were for days late even though the vehicle has 7,000 miles. Wouldn’t produce/print any documents to prove this. Our owner manual states one year or 10,000 miles not whichever comes first. More

It wasn't the worse service situation I've been in. The dealership is small as is the waiting room with no coffee/tea. I got the car back and the outside was dripping wet. I think they 'washed' the veh The dealership is small as is the waiting room with no coffee/tea. I got the car back and the outside was dripping wet. I think they 'washed' the vehicle but didn't dry it. I went to the car wash after this. The important part is the work seemingly was done sufficiently. More

I would not take my car anywhere else! Staff is always professional and knowledgeable and obviously very well-managed. Staff is always professional and knowledgeable and obviously very well-managed. More

Excellent advice from the service advisor Greg made the difference to get the right work done difference to get the right work done More

My experience was pleasant. . I just have a problem of how they charged me 299.00 at closing… I don’t remember consenting to this as I declined every thing else… clarity should b . I just have a problem of how they charged me 299.00 at closing… I don’t remember consenting to this as I declined every thing else… clarity should be a priority as to not confuse the customer… I told them to take it off.. they wouldn’t do it…other than that my experience was good:) More

Easy service and very friendly people. Will use them again in the future. Highly recommend. Will use them again in the future. Highly recommend. More

Great service. Provided transportation home and called when ready. Everyone was pleasant in the department. Provided transportation home and called when ready. Everyone was pleasant in the department. More

The staff is always very professional and knowledgeable. The quality of work is also excellent. The quality of work is also excellent. More

Awesome service , No issues and they washed my car afterwards. Easy in and out no hassle! afterwards. Easy in and out no hassle! More