Joseph Volkswagen of Cincinnati - Service Center

Service Department did a wonderful job, Analyzed my car's problem, ordered the part, installed the part, test drove the car to verify solution was correct. Shuttle service to and from dealership was apprecia problem, ordered the part, installed the part, test drove the car to verify solution was correct. Shuttle service to and from dealership was appreciated. More

Easy to get service appointments & shuttle service is great for time management. Explanations of work that needs to be done are clear and questions answered. great for time management. Explanations of work that needs to be done are clear and questions answered. More

Reggie provided excellent service when I had an issue with replacing my new tires. I had to replace two tires due to a nail within three weeks. Reggie made sure my parts were ordered in a timely fashion. with replacing my new tires. I had to replace two tires due to a nail within three weeks. Reggie made sure my parts were ordered in a timely fashion. I did not have to wait long for the repair. I appreciate Reggie's efforts to make sure my car is serviced properly and safe for the road. I look forward to working with Reggie in the future! More

We went for servicing couple of weeks back and after service, had a very pathetic experience with the vehicle, first of all, I do not know who sits on the reception , I was connected to a service adviso service, had a very pathetic experience with the vehicle, first of all, I do not know who sits on the reception , I was connected to a service advisor after calling like 5-6 times in a week, every time she puts me on hold and after sometime says , they will call me back which obviously I never get so basically its a tactic to avoid customers calling to their very knowledgeable and hard working busy advisors. After servicing - Vehicle started showing issues while driving, also they told that they will check and fill all the fluids but just in 2 days after service, my Wiper washer fluid warning appeared and I had to fill the fluid myself ( although it does not cost much and does not take much effort but when they said they checked all the fluids and everything looked fine as they told me after service, then how did this happen) They did not even reset the Service reminder after service which they specifically told me that they have reset it after service but I am still seeing it. I really wonder what they have done in during service, I highly doubt that they even changed the Oil and Battery, just charged us on paper. Overall worst experience , Vehicle does not feel like it was serviced even after spending $700 More

Fantastic again. Thank you for being so accommodating and respectful. Really appreciate the shuttle back to the dealership. Thank you. FX Thank you for being so accommodating and respectful. Really appreciate the shuttle back to the dealership. Thank you. FX More

They do a good job at cleaning and maintaining my car. I highly recommend them to anyone needed a new car. I highly recommend them to anyone needed a new car. More

They got it in without and appointment and got the battery replaced in a couple of hours and were open late enough to pick it up after work. It's not their fault that batteries cost a completely unrea battery replaced in a couple of hours and were open late enough to pick it up after work. It's not their fault that batteries cost a completely unreasonable amount these days. Overall, they did a very nice job More

Always great service and always willing to go above and beyond what’s promised and expected! Will continue to come back! beyond what’s promised and expected! Will continue to come back! More

The Service Team at this dealership is hands down the absolute best group. They have given me excellent customer service from the Front Desk. Chris thank you ! And the technicians are excellent at solvi absolute best group. They have given me excellent customer service from the Front Desk. Chris thank you ! And the technicians are excellent at solving problems with my VW !!! Thank you so much guys !!! More

Customer service was excellent and the service done to the car was done in a timely fashion! the car was done in a timely fashion! More