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Joyce Honda
Denville, NJ
3,953 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 3,953 reviews
November 15, 2017
Efren Madrigal and Joyce Honda = Awesome I spent a few weeks visiting most dealers in the area and I talked with a handful of sales teams. It was easy to make a decisions to purchasing throu I spent a few weeks visiting most dealers in the area and I talked with a handful of sales teams. It was easy to make a decisions to purchasing through Joyce Honda. The sales person, Efren, was helpful and honest. He listened to the list of my needs, provided the additional information i requested and he was practical in narrowing down a list of cars I should review. Efren and the team at Joyce were respectful to my schedule which made the process easy. I highly recommend them to anyone looking to purchase a new vehicle. More
by jmcmahon1
Helpful November 15, 2017
Excellent This was the best new car buying experience I ever had. Great service, fair pricing, no pressure,friendly, personable. Tom Duffy great!! Highly recomm This was the best new car buying experience I ever had. Great service, fair pricing, no pressure,friendly, personable. Tom Duffy great!! Highly recommended. Love my new car. More
by Birgitta
November 13, 2017
Excellent Customer Service and Satisfaction! Corey was our Sales Rep at Joyce Honda. He provided us with excellent customer service. He was able to help us find the right car at the right price. Corey was our Sales Rep at Joyce Honda. He provided us with excellent customer service. He was able to help us find the right car at the right price. We highly recommend Corey if you are looking to purchase a vehicle. Thank you Corey for working with us and assisting us. We appreciate your efforts! More
by tfamily car
Employees Worked With
Angel (Sales Manager) and Andre (Finance), Corey Wiesel
November 10, 2017
Disgusted In early July we purchased a certified pre-owned vehicle from Joyce Honda which I had paid for in full. When we picked up the vehicle, we were given In early July we purchased a certified pre-owned vehicle from Joyce Honda which I had paid for in full. When we picked up the vehicle, we were given temporary plates and registration and would wait for the permanent registration and title to come in from the DMV. As the expiration date on the temps drew near, we called the dealership to check the status of the title and registration. The dealership told us they were having a problem getting the title but they should have it within a week. We did not get the title within a week or a month! It took 4 months of back and forth with the dealership and we were told different stories every time we called. We were told by the dealership, “the previous owner had traded in the vehicle but it had not been paid off, so Honda paid it off but the bank had sent the title to the previous owner and not back to the dealership. Supposedly the previous owner could not find the title and had to sign papers to get a duplicate. It took her 4 weeks to get the papers signed and turned in to the DMV for a new title.” Then we were told, “the bank wouldn’t release the title because they said the lien had not been paid on the vehicle”…on and on and on. The manager who we were dealing with for about 2 months sent us a text that he suddenly resigned because he was sick of all the bull that goes on there. We then were dealing with the VP of the used car department, Tom Stark, from that point on. I finally got a call on Nov. 9th that the title was there. When I went to pick it up I had to pay the $69.50 DMV fee. I spoke to Tom Stark –VP, at the dealership and asked if Honda could pick up the DMV fee for all of our trouble. He was arrogant and accusatory and said, “No that is your responsibility to pay the DMV. Instead of being treated like a customer who was being inconvenienced, I was accused of being angry for no reason. During our conversation he said to me, “why are you so angry, what did you have to do about it?” Meaning, in his opinion, this should not have been an inconvenience to me in any way. The dealership was dealing with the headache. NOT TRUE…this was a major headache for me. I had to constantly make phone calls and I was worried and stressed that my daughter was driving a car without a title and God forbid she got in an accident and totaled the car…we have no proof of ownership and it would have been a total loss! During this time I did some research and found this on the NJ DMV Website, “Dealers are reminded that they're prohibited from trading in motor vehicles without valid titles”. At the end of the day after all the confusion and inconvenience that Joyce Honda put me through, you would think that they would at least be apologetic and maybe offer to waive the DMV fee instead of questioning my integrity and insulting me when all of this was their fault to begin with. Lesson learned – STEER CLEAR of Joyce Honda and never leave a dealership without a title! More
by Demi223
Employees Worked With
Tom Stark - VP, Pat Cabrera
November 06, 2017
no one returns phone calls The salesman that I dealt with had no personality. His manager then came over and we worked on a deal, I told him a needed a day to think about it,(th The salesman that I dealt with had no personality. His manager then came over and we worked on a deal, I told him a needed a day to think about it,(this was a Saturday), I called on Monday morning to tell him that I accepted the deal, no answer, left a voice mail.no return call I called again around 6PM, I told Craig that I accepted the deal he offered. He said great that they would start working on finding the color I wanted and the switched me back to the sales person, Manny Paez. He assured me they would find the right car and would be in touch in a day or two.. I heard nothing and decided o check in a Wednesday evening, was told they were working on it and would be in touch by the end of the week, nothing. I called again Tuesday afternoon, Manny said they found the car, that he was off the next day but that they were picking up the car on Wednesday and some one would email the vin # on Wednesday. I told him that I wanted to pick up the car on Friday, he told me no problem. No one emailed or called me on Wednesday.. I called on Thursday, was told that some one was on their way to pick up the car as we spoke, which I was told it was being picked up on Wednesday. Received an email with vin # Thursday afternoon. Told Manny that I would be down to pick up the car around noon on Friday. Manny texted me and asked if I could come in around 11 AM because some one was coming in at noon, no problem. Got there around 11 on Friday asked for Manny, he came over and said hello and that Raniai ( I think ) would help us. She was very nice and personable. More
by Maryann
Employees Worked With
Craig Ferguson, Manny Paez
November 04, 2017
Joy of Joyce Honda OUR DATE IN DEALERSHIP OCT.28 2017. OUR SALES REP., IS MISS. NANCY MITCHELL. THE DAY MYSELF AND MY FAMILY AT THE USED CAR LOT SHE CAME TO US WITH THE OUR DATE IN DEALERSHIP OCT.28 2017. OUR SALES REP., IS MISS. NANCY MITCHELL. THE DAY MYSELF AND MY FAMILY AT THE USED CAR LOT SHE CAME TO US WITH THE SMILE AND CUSTOMER DEALING EXPERIENCE. WE ARE LOOKING THE RED TAG SALE ON 2, CR-V 2015. THE PRICE WE GIVEN THE OFFER SHE TOOK TO THE SALES MANAGER AND THE PRICE GAVE TO ME LITTLE OVER THEN MY OFFER . SO AM OK WITH IT. SHE ALSO HAPPY. I DEFIANTLY RECOMMEND HER FOR FUTURE CUSTOMERS TO PICK HER FOR YOUR SALES PERSON. NEXT MY FINANCE MANAGER MR. DOMINGO NUNEZ VERY NICE PERSON AND FRIENDLY. I ASK HIM TO GIVE ME THE BEST INTEREST RATE ACCORDING TO MY CREDIT REPORT. HE GAVE ME THE BEST. HE ALSO RECOMMEND ME SOME EXTRA PRODUCT TO PROTECT MY VEHICLE FOR NEXT 6 YEARS SO I NO NEED TO SPENT ANY MONEY ON IT. SO I INVEST TO PROTECT THE VEHICLE. I WISH THEM ALL GOOD LUCK. EVEN I AM A SERVICE CUSTOMER TO JOYCE FOR MORE THEN 10 YEARS. IN SERVICE DEPT,. THE SERVICE MANAGER AND ALL STAFFS ARE WELL EXPERIENCE PEOPLES. I HAVE ODYSSEY I DO SERVICE IN JOYCE FOR MORE THEN 10 YEARS I DO NOT HAVE ANY PROBLEM WITH THE VEHICLE UNTIL NOW. THEY TAKE CARE OF IT AND ADVICE ME TO DO UPDATE MY ODYSSEY. I DO REGULAR MAINTENANCE SERVICE ONLY.GOOD LUCK FOR EVERY ONE. ROZARI FERNANDO More
by Rozari Fernando
Employees Worked With
MR. DOMINGO O NUNEZ AND MR GEORGE , Aron Cooper, Nancy Mitchell
November 02, 2017
New Lease Experience Mario Di Iorio was excellent in helping me to lease my new Honda Accord Sport. I have leased several cars from Joyce Honda and recommend this dealersh Mario Di Iorio was excellent in helping me to lease my new Honda Accord Sport. I have leased several cars from Joyce Honda and recommend this dealership. Mario was knowledgeable and personable throughout. More
by ttrack
November 01, 2017
Excellent guys highly recommended AAA it was a great experience they helped me find the right car joyce dealers are nice place to find a car guys highly recommended AAA it was a great experience they helped me find the right car joyce dealers are nice place to find a car More
by Kenny1585
Employees Worked With
Manny Paez
October 14, 2017
amazing experience I had an amazing experience at Joyce Honda thanks to the help of Marcus! I was able to trade in my old Acura for three grand thanks to the "push it, p I had an amazing experience at Joyce Honda thanks to the help of Marcus! I was able to trade in my old Acura for three grand thanks to the "push it, pull it, tow it" deal they had going on and I got a great deal on a 2016 Honda Civic Sedan LX. My significant other also got his first car ever there that same day for an amazing price thanks to the work of Domingo in the finance department. I am in love with my new, reliable car and I would absolutely recommend Joyce Honda to any of my friends and family. More
by mel122
Employees Worked With
Domingo Nunez, Marcus Ramirez
October 06, 2017
My sales person was, Cory Wiesel...Cory went over and beyond what he needed to do for me...If I texted him...He texted back...immediately (even if it was his day off was, Cory Wiesel...Cory went over and beyond what he needed to do for me...If I texted him...He texted back...immediately (even if it was his day off). If I called him with a question and he did not know the answer...He would find out and call me right back with an answer...He was professional, personable and caring...The manager, Angel, also took an interest to make certain I was satisfied....It was like a little family...I would highly recommend, Cory, to anyone... More
by cassie
Employees Worked With
Cory Wiesel
