Joyce Honda

Disapointed The service of the car it self I don't have a problem with. My disappointment was with the fact that I had to wait for one hour to the shuttle that ca The service of the car it self I don't have a problem with. My disappointment was with the fact that I had to wait for one hour to the shuttle that came and went twice and I was not piked up. When I complaint, first it had put gas, so why was not refueled the day before. Had to be refueled at 9:00am early in the day? That does not make sense at all then I went out to floor where the boys great people and drive the cars into the shop and they told me that he had left again after he refueled. So I went back to complain again and the blond young lady at the reception told that he can only take on customer at the time. Which I did not believe but I was not in a mood to challenge her. If that was true it would not make sense that he would be driving a minivan. Sure enough one hour after I drooped the car off I was finally in the shuttle. And guess what? There was three more customers with me. So the young blond lady was providing wrong information as I knew she were since the beginning. More

It was ok Two hour wait for an oil change. I understand it was a Saturday morning but that's still a long wait. Also was not consulted about fee for topping o Two hour wait for an oil change. I understand it was a Saturday morning but that's still a long wait. Also was not consulted about fee for topping off fluids. Was a small fee and not a big deal, but I was told I would be consulted when I dropped the car off. More

Very efficient and pleasant staff I was in and out in Very efficient and pleasant staff I was in and out in less than 1 hour without an appointment for first oil change/tire rotation/ point inspection Very efficient and pleasant staff I was in and out in less than 1 hour without an appointment for first oil change/tire rotation/ point inspection More

I had 3 safety recall on my Honda that has no insurance or registration. They towed my car at no cost to me and fixed all recalled items....then towed it back to my house. Everything went smoothly, the or registration. They towed my car at no cost to me and fixed all recalled items....then towed it back to my house. Everything went smoothly, the manager at the store talked to me on the phone and was very nice. I Had a very pleasant experience ....thank you More

I went to this Honda on Wednesday (02/05/2020).Kathy’s I went to this Honda on Wednesday (02/05/2020). Kathy’s customer service was awesome - very attentive and informative. I had an issue leaving, my c I went to this Honda on Wednesday (02/05/2020). Kathy’s customer service was awesome - very attentive and informative. I had an issue leaving, my car wasn’t turning on and it took a few attempts before it would work. This made me very upset. However, I went back, spoke with Kathy again (who is amazing by the way) and she made sure everything got taken care of and fixed exactly the way it should’ve been. This was my first time at this Honda and although the end result wasn’t perfect at first - we ended up at perfect and I will definitely be returning as well as recommending this place to other people. I’d like to say again, that Kathy was awesome - someone give her a raise! :) More

Went to dealer to pick up my license plates. Told them I got my first “ding” on my new car. Tom and Chris took care of it immediately! Many thanks to all for a great experience! got my first “ding” on my new car. Tom and Chris took care of it immediately! Many thanks to all for a great experience! More

Denville Joyce Honda dealer was a pleasure to work with! Monte and Steve were very fair with the pricing. I would recommend someone else to go to this dealership. Monte and Steve were very fair with the pricing. I would recommend someone else to go to this dealership. More

Great Experience Lloyd Wilson was the service advisor that assisted me and he was incredibly friendly and helpful. It made the experience great. I went to the dealer Lloyd Wilson was the service advisor that assisted me and he was incredibly friendly and helpful. It made the experience great. I went to the dealership mainly because the first oil change was free with my lease but I would go back and pay the regular fee for the second change depending on the cost. More

Returning 30-year Customer I have been purchasing and leasing my cars from Joyce Honda for more than 30 years. I am a very satisfied, long-term repeat customer, which speaks for I have been purchasing and leasing my cars from Joyce Honda for more than 30 years. I am a very satisfied, long-term repeat customer, which speaks for itself. More

Greeted immediately upon driving up for service. Excellent customer service. Friendly staff. Issue with car was quickly assessed and able to be fixed in a timely fashion. Excellent customer service. Friendly staff. Issue with car was quickly assessed and able to be fixed in a timely fashion. More