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Joyce Honda - Service Center

Denville, NJ

4.6
2,555 Reviews

2,555 Reviews of Joyce Honda - Service Center

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August 12, 2021

No fuss no issue. Easy process. Reasonable price for oil change. No pressure with recommendations. Overall a good experience. Thanks. No further comments. Good job More

by JHOMD3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Bernstein
August 12, 2021

Worked with Ken what a great guy works hard gave detailed maintenance went the extra mile above and beyond I’ll only come back if he’s still there More

by utah2jersey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Bisignani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Owusu, Ken Tevald
August 12, 2021

very good service thank you so much for the convenient time and service. the customer service very professional I am happy with the service. they resolve my problem More

by benitezadriana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2021

I had called in and setup an appointment. When I arrived at the facility I was asked to wait behind 10+ cars who had simply rolled in!! Why the xxxx did I waste time setting up an appointment??!! More

by ANIL.THOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Joyce Honda responded

Very sorry you had to wait behind 10 cars. Not sure how you identified those 10 cars as 'just rolling in', implying they had no appointment, but that could happen. So we anticipate that and have an internal process to prioritize the customer with an appointment. We operated under a "No Appointment Necessary" method for 14 years until COVID hit. Then things had to change to limit the number of people here at one time. Although we advertise that it is necessary to make an appointment, people still show up. We will not turn people away. So we prioritize the customers with an appointment and we inform customers without an appointment that it may take longer to complete the work because we filter those cars in the workload mix. If the volume gets too high we inform customers without an appointment that they will have to drop their cars off and pick up later. So yes, there may be cars waiting in line and there may be some without appointments but we try to process the work in the correct order. And that is why one should use their time and make an appointment. We will try to do better upon your next visit.

Aug 12, 2021 -

ANIL.THOMAS responded

What a RIDICULOUS RANT!! I will NOT waste my time responding to this nonsense! Let the public be the jury on your shameful response.

Aug 12, 2021 -

Joyce Honda responded

Rant? My apologies, I was trying to provide an explanation.

Aug 12, 2021 -

ANIL.THOMAS responded

Let the public be aware that EVERYTHING this guy has stated is incorrect. There is NO SEGREGATION process. Evryone is in ONE line. If there was a line for those with and without appointment, I wouldn't be complaining!! BTW I've been a loyal customer with Joyce for many many years. I am very disappointed. Extremely disappointed by this.

August 11, 2021

Very kind & efficient. Took care of my problem and was out the shop within an hour. Everyone is very polite and professional. Thanks Honda Service. More

by gmasalerno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tevald
August 11, 2021

Excellent. Very helpful fit me when I didn’t realize I needed appointment Will use the service again for other repairs. Also own 2010 Honda More

by COLETTELYNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2021

Great service. Reasonable rate. They also did the tire rotation for $10. Didn’t try to oversell anything. Was attended quickly. Took a hour and half for the service to be completed. That could have been q More

by kumarpvk6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

Ernest, the service rep manager, was very knowledgeable and professional regarding the service. He is an asset ti the company. The wait for sevice eas a bit longer than I hsd hoped sinxe i fid have an ap More

by SUSANRAYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

John promptly approached and inquired my need as soon as I stepped out of the car in the service center. The cost and complimentary service were explained in details. The 15,000 mile service was completed w More

by SSY40400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

The entire process was so well organized and efficient. Everyone was so pleasant. The waiting room was not crowded and we weren’t there too long. More

by LESLIES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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