Check out John Lavelle's reviews on DealerRater

August 05, 2026

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Communication and speed of service was great! I was kept informed during the service and a clear exit form was given and explained. I was kept informed during the service and a clear exit form was given and explained. More

by HOWARD.MCKENZIE

Verified Customer

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Recommend Dealer

Yes

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Aug 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 04, 2026

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It is very easy for me to get to from work to drop off and pick up my vehicle when due for service and pick up my vehicle when due for service More

by NIGHTMARE-101

Verified Customer

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Recommend Dealer

Yes

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Aug 04, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 31, 2026

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I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off th They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off the lot before noticing that my windshield was cracked from the “mechanic” replacing my wiper blades. It appears that one of the wiper blades was never replaced although I paid $30 for all blades on my Honda CRV to be replaced. I will never return to Joyce Honda. Time and time again I’m unconvinced by this dealership . I will go to Madison Honda instead. More

by nekemadavis

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Jul 31, 2026 -

Joyce Honda responded

We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com

July 28, 2026

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John is very helpful, experienced, professional and nice person. He represents Honda, that’s why I’ve bought three cars from Honda. person. He represents Honda, that’s why I’ve bought three cars from Honda. More

by myuan1328

Verified Customer

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Recommend Dealer

Yes

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Jul 28, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 25, 2026

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Absolute great place to get your family car serviced! Great team and management. Thank you. Great team and management. Thank you. More

by CRAIG.STIX.M3XZ

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Jul 27, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 21, 2026

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Second car purchased from dealership. The sale was smooth and process easy. Love the car! The sale was smooth and process easy. Love the car! More

by CANDERSON45

Verified Customer

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Recommend Dealer

Yes

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July 16, 2026

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Always professional, accommodating, honest. I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town! I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town! More

by ANEW DAWN

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Jul 16, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 05, 2026

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Service Dept is great. Everyone keeps you updated on the status of your repair. Service Rep. John went out of his way to explain everything about the repair. Everyone keeps you updated on the status of your repair. Service Rep. John went out of his way to explain everything about the repair. More

by ybhteresa

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Jul 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 01, 2026

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Outstanding in every way! Best service department we've ever had with any car dealership ever. Best service department we've ever had with any car dealership ever. More

by MRBOBF

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Jul 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

June 30, 2026

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Always gives a detailed estimate, on time and never forces unrelated purchases. They even have done free checkups for my CRV. I have experience with other dealerships and they were poor to say the leas forces unrelated purchases. They even have done free checkups for my CRV. I have experience with other dealerships and they were poor to say the least. Joyce is my go to place . Keep up the great work !! More

by PARAN GOGOI

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Jul 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

John Lavelle

Service Advisor

Joyce Honda

407 Reviews of John Lavelle

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