Check out John Lavelle's reviews on DealerRater

August 18, 2026

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Good service ,quick response,good staff, good reception area,reasonable price,can refer to others, can get free service coupons area,reasonable price,can refer to others, can get free service coupons More

by sgshahdr

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Aug 20, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 17, 2026

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I have been going to the Joyce Honda Service Dept since purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpec purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpected needed changes/suggestions well, and have an impeccably clean and organized shop. They also keep excellent service records. May cost more than a good local mechanic if you can find or have one, but worth it every time for me. Always a positive experience. Highly recommend. More

by K2THANKFUL

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Jonathan Perez, Alex Kulik , Steve White in the Parts Dept. - also 5 star!

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Aug 18, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 13, 2026

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Excellent customer service, why I travel 30 minutes out of the way to use this dealer. of the way to use this dealer. More

by FREDERICK.GOLDBACH

Verified Customer

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Recommend Dealer

Yes

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Aug 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 12, 2026

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Sincere, responsive and helpful. Explain in details and very clear. He is also very patient, too. Explain in details and very clear. He is also very patient, too. More

by NG.CF.KENNETH

Verified Customer

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Recommend Dealer

Yes

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Aug 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 11, 2026

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Service department is a bunch of grifters. Work is never done properly and I almost always have to take my car back for a second appointment. Prices are exorbitant and they have repeatedly tri Work is never done properly and I almost always have to take my car back for a second appointment. Prices are exorbitant and they have repeatedly tried to charge me for things that should be covered under my Honda Care. The most dishonest dealer I’ve ever had the displeasure of working with. More

by Joyce.Honda.is.a.scam

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Recommend Dealer

No

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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August 05, 2026

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Communication and speed of service was great! I was kept informed during the service and a clear exit form was given and explained. I was kept informed during the service and a clear exit form was given and explained. More

by HOWARD.MCKENZIE

Verified Customer

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Recommend Dealer

Yes

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Aug 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 04, 2026

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It is very easy for me to get to from work to drop off and pick up my vehicle when due for service and pick up my vehicle when due for service More

by NIGHTMARE-101

Verified Customer

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Recommend Dealer

Yes

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Aug 04, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 31, 2026

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I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off th They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off the lot before noticing that my windshield was cracked from the “mechanic” replacing my wiper blades. It appears that one of the wiper blades was never replaced although I paid $30 for all blades on my Honda CRV to be replaced. I will never return to Joyce Honda. Time and time again I’m unconvinced by this dealership . I will go to Madison Honda instead. More

by nekemadavis

Verified Customer

Service Price Transparency

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Recommend Dealer

No

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Jul 31, 2026 -

Joyce Honda responded

We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com

July 28, 2026

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John is very helpful, experienced, professional and nice person. He represents Honda, that’s why I’ve bought three cars from Honda. person. He represents Honda, that’s why I’ve bought three cars from Honda. More

by myuan1328

Verified Customer

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Recommend Dealer

Yes

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Jul 28, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 25, 2026

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Absolute great place to get your family car serviced! Great team and management. Thank you. Great team and management. Thank you. More

by CRAIG.STIX.M3XZ

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Jul 27, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

John Lavelle

Service Advisor

Joyce Honda

412 Reviews of John Lavelle

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