Joyce Honda - Service Center

Ernest Biondolino, Service Manager, is 5 stars Recently had such a positive experience servicing my 2010 CRV at Joyce Honda under the guidance of Ernest. Ernest went above and beyond to help me wi Recently had such a positive experience servicing my 2010 CRV at Joyce Honda under the guidance of Ernest. Ernest went above and beyond to help me with a catalytic converter issue. Ernest even contacted Honda on my behalf and worked out a wonderful solution. Way to make a customer feel appreciated and valued. Ernest, you are a real asset to the service team and why I continue to have our 3 hondas serviced at Joyce Honda, More

Not a great place for service I went to place to fix few issues in my honda civic 2013. They took 2 hours of time and they serviced everything . I showed them that my car front gr I went to place to fix few issues in my honda civic 2013. They took 2 hours of time and they serviced everything . I showed them that my car front grill is damaged and they give quote of 550 dollars even i wondering whether they looked properly or not. When I reached other Honda nearby town they replaced the parts and cost is just 200 $. My only concern is whether this people have enough time to look the problem of the car... I doubt about that. So i am going different Honda all the way 20 miles from my place. More

Purchased Honda Accord in 2005. Took the car for service around 2009 with unsatisfactory outcome of the service. Traded-in the Accord in 2010 with CR-V. . . . . the rest is history. 2007 CR-V tires pres around 2009 with unsatisfactory outcome of the service. Traded-in the Accord in 2010 with CR-V. . . . . the rest is history. 2007 CR-V tires pressure indicator remains on no matter what I tried. Called Aron for advise on next steps. Visited the service center unannounced and was told that I picked the busiest day of the week. However, I decided to get my car being checked and got over with the issue. The service team under Aron's leadership did show professionalism and took care the issue in about 2 hours waiting. It's worth it because I am no longer looking at the tires pressure indicator on anymore. The best of all, the service was a 2013 Christmas gift for my family. Keep up the good work. . . . . . Aron and team. Merry Christmas 2013 and Happy New Year 2014. More

Had an engine repair and maintenance service that was needed for my Honda accord, Ernest scheduled my appointment first thing in the morning and made sure the shuttle was ready to drop me off home, Ernes needed for my Honda accord, Ernest scheduled my appointment first thing in the morning and made sure the shuttle was ready to drop me off home, Ernest Blondollino is very professional and honest and knows how to treat customers, i would recommend Ernest to anyone who is taking there Honda to service at joyce..... More

We are enjoying many of the features of our "certified" 2010 Odyssey just purchased from Joyce. But we have some things that were not repaired during the certification process. 1) We quickl "certified" 2010 Odyssey just purchased from Joyce. But we have some things that were not repaired during the certification process. 1) We quickly noticed when driving into the sunglare that the windshield is badly pitted by stones and in fact has a traveling crack on passenger side and a second pit on the driver's side that penetrate the outer glass. These defects were unnoticed until sunglare illuminated them. The car has only been driven a few miles since we bought it and never behind a truck or even on the highway. Hence I can assure you the pits and cracks were there before our purchase. I will want the windshield replaced with original equipment having the SAME exact tinting, both in density and color, and will want to verify such before its installation. 2) The XM radio only receives the default free stations. I don’t think we can turn on "free" reception for the next 3 months. I think Joyce has to enable the "free" reception of "all" stations for 3 months. 3) I appreciate the three keys received, but find none of the 3 to be valet keys as stated on the certification. 4) The transmission shifts with jerking. Is that the way a Honda Odyssey normally works. On the Chevrolet, it was easily made to shift smoothly by a simple adjustment. I would like verification by Joyce Motors whether the car shifting correctly and we simply "have to get used to it." I don’t know how well it shifts at high speeds, our experience so far has been in town, where shifting is occurring below 45 mph. 5) I checked the brake shoes this morning, after seeing that other cerified work was not up to par, and find the shoes are far less than 50% of thickness as requeired on a pre-owned certified car. 6) We paid about $2,000 more than Honda's blue book value and even then find that not all repairs were done as required for a certified vehicle. 7) This is my second attempt to get the repairs done as per a cerified vehicle. How do we get these defects repaired? More

Diana is absolutely the best when it comes to servicing my Honda. She's unlike any other service person from any other dealer I've ever met. She's honest in her assessment of what the vehicle needs and i my Honda. She's unlike any other service person from any other dealer I've ever met. She's honest in her assessment of what the vehicle needs and is always forthright in making your experience a positive one. If Diana ever leaves Joyce Honda, I leave too. More

People say do not go to dealers to get tires and should've listened this time. Took the over 2 hrs to install 4 new tires. I was told that it would take 1hr 15min to be done and ended up being 2.5hr should've listened this time. Took the over 2 hrs to install 4 new tires. I was told that it would take 1hr 15min to be done and ended up being 2.5hrs. Came into the dealer around 8:05am and it was 10:27am when I left. I ended up going back in 2 days for an alignment and was informed it'll take about 2-3hrs. went to firestone tire in Denville without an appt and was out in about 1hr and left with lifetime tire alignment too!! Needless to say I will not be coming back to this dealer. I'd rather drive the extra 25 min to go to Autosport in Bridgewater where I bought my car from More

Very Bad. I went there for Oil change and car inspaction for Honda Odissy and Honda Accord. They sugested me to go for 30000 miles major sevice and I was end up with another big problem car battery change w for Honda Odissy and Honda Accord. They sugested me to go for 30000 miles major sevice and I was end up with another big problem car battery change which was almost new (one year old Honda Battery) and In my other honda accord car after they checked, had issued the all ok in inspaction and after a week 2007 Honda Accord (27000 mile) has started a transmission oil leakage problem and they changed two hoss pipes for tansmission fluid supply. No one can imagine in such a new Honda car, this kind of problem is possible. I lost my all trust and they are big lier. I just wanted to come out with whatever is happend it was just a bad dream. Never go there. My both 2007 model Honda Oddesy and Honda Accord car I went just for oil change and they misleaded us and made around over $650.00 plus... Not happy at all... Never go there. More

Price was right when I bought a new 2005 CRV. However, part of the sales pitch was that a loaner car would be available when we needed service. We have had a recurring problem with brake lights coming on part of the sales pitch was that a loaner car would be available when we needed service. We have had a recurring problem with brake lights coming on, and this time when I called to schedule service they said they now only offer rentals rather than loaners. To their credit, they made an exception for me but loaner cars are not available on short notice, so I would have to drive with a possible brake problem for a week. More