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Joyce Koons Honda
Manassas, VA
3,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,011 Reviews of Joyce Koons Honda
May 11, 2017
He is a reasonable man. Matthew was very frankly man since he suggested reasonable price for the car I bought. I am very satisfied with the car, especially the function of " Matthew was very frankly man since he suggested reasonable price for the car I bought. I am very satisfied with the car, especially the function of "SENSE". More
by HEA JIN HUR
Employees Worked With
Matthew Nguyen
May 11, 2017
yelled at by service rep had a recall notice- mom took it in. Was told it needed multiple things done; felt pushed into getting trans & rad flush. just had oil change @ Valvol had a recall notice- mom took it in. Was told it needed multiple things done; felt pushed into getting trans & rad flush. just had oil change @ Valvoline before going to Koons. called the dealership (Ken) where 60K service was done 6 months ago. confirmed trans flush & rad already done -immediately told service rep while the Ken was on the phone w her. (Hyundai dealer -where we bought the civic). told him it didn't need the flush & he screamed at my mom- Ken could hear him clearly over the phone..escalated to a manager who didn't charge for the flush but worst experience ever. Customers should NEVER be screamed at. Koons Rep never apologized either. rep said the trans fluid was drained, the tech ran down w/ a pallet of fluid dots & said the dark one was from my car. A) where did this sample come from if trans fluid had been drained B) why wasn't this shown before? C) Valvoline place had shown her the trans fluid it was dark pink. D) The rep said she was lying. ok- my mom is not some xxxxx. she went to graduate school in chemistry and has been a chemist or an engineer throughout her career. She knows the difference between brown and dark pink. Was told the dipstick color could look different... wow really? More
by unhappycustomer
Employees Worked With
Roland Murphy
May 09, 2017
Great service, great sales people Let's just say, I went in for an oil change and walked out leading a new car! Kebir was an excellent salesman from beginning to end. He was fed to mak Let's just say, I went in for an oil change and walked out leading a new car! Kebir was an excellent salesman from beginning to end. He was fed to make sure that I had the perfect car for my style and at a price I could afford. The whole sales team was very professional and welcoming. They got to know who I was so that they could provide the best deal for me! More
by Kreimer
Employees Worked With
Kebir Lakroune, Omar ElBardisi
May 08, 2017
Great experience. Highly recommend. I had a great experience buying from Joyce Koons Honda. I come from a background of customer service and I tend to be very aware of how well other cus I had a great experience buying from Joyce Koons Honda. I come from a background of customer service and I tend to be very aware of how well other customers around me are being helped/assisted, as well as myself. I can honestly say that nobody stands around in this place without being helped very quickly. The staff is very responsive, knowledgeable, friendly, helpful and professional. During my visit, I was asked several times if I would like a coffee or water or anything, even by staff that I was not directly dealing with. I'm very satisfied with Joyce Koons Honda and I highly recommend this dealership. More
by Scott Graves
Employees Worked With
Tim Rowan, Tim Welton, Daniel Garcia
May 08, 2017
New car purchase Priscilla Whittaker provided us with an excellent car buying experience and working through the financing was a breeze. We got the car we wanted and Priscilla Whittaker provided us with an excellent car buying experience and working through the financing was a breeze. We got the car we wanted and a great deal. More
by Eric A Jackson
Employees Worked With
Priscilla Whittaker, Tim Rowan
May 07, 2017
Purchased my least automobile. I purchased a car that I leased and it has been a reliable an excellent car. Joyce Koons Honda provided excellent service during the duration of th I purchased a car that I leased and it has been a reliable an excellent car. Joyce Koons Honda provided excellent service during the duration of the lease. Nevertheless, Leasing a car was not in my best interest and I wish the sales representatives who initially leased the car to me would have been more forthright on the terms and the cost of leasing. More
by Hondaowner1944
Employees Worked With
Tim Rowan, Daniel Garcia
May 07, 2017
Cheryl Grahams review The service I received was very professional and courteous and all questions were answered appropriately. The service time was reasonable for the wor The service I received was very professional and courteous and all questions were answered appropriately. The service time was reasonable for the work to be done. This service center is very accommodating and the lounge area is very clean. More
by cag931
Employees Worked With
Mansour Assadpour, Tony Nguyen
May 05, 2017
Terrible customer service Terrible customer service. Made an appointment to calibrate my windshield, called to make sure we remembered to be there, when we got there they could Terrible customer service. Made an appointment to calibrate my windshield, called to make sure we remembered to be there, when we got there they couldn't provide the service due to weather. Why didn't you call to let us know you couldn't provide the service?? Their response was, "oh, they should've called you". They are unwilling to compensate for our time. We have been customers for about 5 years. Ready to move our business elsewhere. More
by MWilcox
Employees Worked With
Bob Miner, Thomas Johnson
May 04, 2017
Great purchase of Pilot Elite with great price! It was a excellent experience to buy new Honda Pilot Elite with great price. I really like the car and color which the dealer searched for me. Thank It was a excellent experience to buy new Honda Pilot Elite with great price. I really like the car and color which the dealer searched for me. Thanks. More
by young_poohbear
Employees Worked With
Dipak Regmi
May 04, 2017
Need to take care of a recall notice on my Honda Ridgeline. It was super easy to get an appointment that fit my schedule. They took care of the recall in a matter of hours. I felt I was treated well throughout It was super easy to get an appointment that fit my schedule. They took care of the recall in a matter of hours. I felt I was treated well throughout the process. More
by Lclink50
Employees Worked With
Tony Nguyen
