Joyce Koons Honda

Service for a Recall, Oil Change & Inspection I had taken my Civic in for service due to a recall and for an oil change. Their system was down so they couldn't do the recall service but did the o I had taken my Civic in for service due to a recall and for an oil change. Their system was down so they couldn't do the recall service but did the oil change and inspection. Roland Murphy, my service manager, was very apologetic about not being able to get the recall work done but ended up not charging me for the inspection due to the inconvenience of getting my recall service done which was really nice of him. I always have a very positive experience and my Roland is always rght on top of what's going on with my car. More

Great Service Dept!! Before buying my last two cars at Koons I would never get my car serviced at a dealer. Now I won't get my car serviced any other place than Joyce Koo Before buying my last two cars at Koons I would never get my car serviced at a dealer. Now I won't get my car serviced any other place than Joyce Koons Honda! They are GREAT!! More

Efficient, friendly and professional We are a Honda family and wouldn't even think of getting another make or getting one at any other dealership. Everyone from Sales, Body Shop and Servi We are a Honda family and wouldn't even think of getting another make or getting one at any other dealership. Everyone from Sales, Body Shop and Service have always been efficient, friendly and professional. Our vehicle inspections and maintenance are also there mainly because of the comfortable waiting room and you know the work will be done right. More

Leased a 2017 Honda Accord LX Sedan CVT Salesperson was great. Sales manager was fair. Finance person was helpful. You never know if you got a good "deal," but I feel I did. The most co Salesperson was great. Sales manager was fair. Finance person was helpful. You never know if you got a good "deal," but I feel I did. The most complicated part was deciding to lease or buy. The sales manager took the time to explain the pros and cons of each. The only issue I had was that I wish I was able to test ride the actual trim I leased as opposed to the higher trim. For Honda engineers, the door over the USB part on the console should push into the console and not flip up. It makes it hard to to use the USB port. The console storage arm also makes it difficult to reach for a cup of coffee in the second back cub holder. I also do not understand why Honda did not add the right lane camera in to the Honda sensing package. The dealership was great. I bought a previous Honda from it and service my three Hondas at it. Roland Murphy and Bomb Miner are great service people to deal with. More

Too long of a wait!!!! Initially I made an appointment for an oil change and state inspection. When I arrived for appointment, I was told it would take 90 minutes and there Initially I made an appointment for an oil change and state inspection. When I arrived for appointment, I was told it would take 90 minutes and there was no shuttle to take me home. Then I canceled oil change. Told it would still take 60 minutes. 1.5 hours later, I asked for my car and they said they were still working on it...Moses laughed and apologized for taking so long. Was treated rudely and poor customer service. The cashier was very friendly and helpful though. I do not recommend!!! More

Good service continues after 12 years of being a customer I bought my first Honda in 2005 from Joyce Koons Honda. Just bought my new Civic and love it! The other one is still going strong so what does that I bought my first Honda in 2005 from Joyce Koons Honda. Just bought my new Civic and love it! The other one is still going strong so what does that tell you! Consistency...that's important in a dealer and with a car. More

The service was top notch. This was my first visit to Joyce Koons Honda and I couldn't have been happier with the promptness of the service as well as their waiting area. This was my first visit to Joyce Koons Honda and I couldn't have been happier with the promptness of the service as well as their waiting area. More

Great service, courteous!! We had Dennis as our Salesman. He was friendly, courteous and personable. He did not pressure us and made us feel comfortable throughout the entire We had Dennis as our Salesman. He was friendly, courteous and personable. He did not pressure us and made us feel comfortable throughout the entire process. We would highly recommend Dennis. Thanks again for helping us with the purchase of our new car! More

Professional and Personable Brad Burch has taken care of me the last two times I visited and he just made me feel very comfortable both times. All the service on my 2013 CRV is Brad Burch has taken care of me the last two times I visited and he just made me feel very comfortable both times. All the service on my 2013 CRV is done here at Joyce Koons Honda of Manassas and I wouldn't take my car anywhere else. More