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Joyce Koons Honda
Manassas, VA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,013 Reviews of Joyce Koons Honda
September 08, 2016
Excellent service This dealership / service dept are excellent, my Odyssey has 200,000 miles on it in part because of their service (plus I have kids heading to colleg This dealership / service dept are excellent, my Odyssey has 200,000 miles on it in part because of their service (plus I have kids heading to college lol). When its time to look for another car Joyce Koons Honda in Manassas is where I'm going. More
by robert mcfall
Employees Worked With
Tony Pekich
September 08, 2016
Great service from Jeff Hever I bought a new 2016 Accord from Jeff Hever. He gave me the car I wanted at an amazing price. He was low-pressure and very helpful through the whole p I bought a new 2016 Accord from Jeff Hever. He gave me the car I wanted at an amazing price. He was low-pressure and very helpful through the whole process. Will definitely recommend Joyce Koons Honda to my friends and family. More
by Travis
Employees Worked With
Jeff Hever
September 07, 2016
Sensor replaced Everything Excellent as always! Great! Above and beyond my expectations! Can't remember name of person who helped me. Sorry about that! Comfortable lo Everything Excellent as always! Great! Above and beyond my expectations! Can't remember name of person who helped me. Sorry about that! Comfortable lounge and TV. More
by catjeepdusty
Employees Worked With
Jean, cashier very efficient and kind
September 07, 2016
Regular Maintenance I always receive excellent service at the Service Department. Hardly any wait time even without an appointment. The waiting area is clean and they alw I always receive excellent service at the Service Department. Hardly any wait time even without an appointment. The waiting area is clean and they always have coffee available to customers. More
by Cordy
Employees Worked With
Tony Pekich, Tony Nguyen
September 07, 2016
Excellent customer service! This is has been one of the best customer service experience I have dealt with at a dealership. My sales person was amazing, he made sure I got the ca This is has been one of the best customer service experience I have dealt with at a dealership. My sales person was amazing, he made sure I got the car I wanted. More
by Torres
Employees Worked With
Ahmed Messaoudi, Behzad Mahmoodi
September 04, 2016
Service Vehicle required service so I made appointment. Arrived for service and received same excellent service by my Service Technician. Work efforts were id Vehicle required service so I made appointment. Arrived for service and received same excellent service by my Service Technician. Work efforts were identified and completed as promised. Again, excellent work by the service team. More
by Streak
Employees Worked With
Roland Murphy
September 03, 2016
Kebir ,Andy and Behzad treated me like family! My experiences at Honda are always good ones. My husband normally takes care of purchasing cars but this time I felt comfortable enough to do it mysel My experiences at Honda are always good ones. My husband normally takes care of purchasing cars but this time I felt comfortable enough to do it myself .The salesman and Finance officers treated me with care and did everything in their power to help my situation I was able to get a new car and I felt very good about my accomplishment. More
by Thammond@ happy
Employees Worked With
Kebir Lakroune, Andy Brunclik, Behzad Mahmoodi
September 03, 2016
Dissatisfaction and Disappointed After taking in my Honda for for my State inspection and oil change I was notified few hours later that a dashboard light was on in my vehicle . I in After taking in my Honda for for my State inspection and oil change I was notified few hours later that a dashboard light was on in my vehicle . I indicated to the service representative that I don't live very far from the dealership and did not see any dashboard lights remaining on when I first started the vehicle or appear while driving over get service. However, I did indicate to the Service Rep the only time I did see a dashboard light was two weeks prior when I was bring the vehicle in for the Airbag Recall Service. A non-response from the Service Rep other than to say it was necessary for them to diagnose the problem for the vehicle to pass state inspection and if it was okay to go ahead with the diagnosis. I told them at this point since they remove the window sticker from the vehicle there was no choice and to go ahead with the diagnosis. After the diagnosis on Saturday, I was called back and was told by the Service Rep it was a seat-belt related problem, and this was a special order part and the vehicle would not be fixed until Tuesday. In the end the cost for the state inspection, oil change and seat-belt fix was over $350.00. It not so much about the cost incurred, though it was high, it's more because I've been coming to this dealership since 2005 and have felt I've been treated honestly and fairly until now. More
by Jeff
Employees Worked With
Don't remember and don't want to remember
September 02, 2016
State Inspection and oil change I was very pleased with the service I received from this Honda dealership. Everything was done in a timely manner and I am pleased with the service. I was very pleased with the service I received from this Honda dealership. Everything was done in a timely manner and I am pleased with the service. More
by Mills, Kristie
Employees Worked With
Bianca Armenta
September 01, 2016
Always a pleasure Went in for an oil change, great experience with Karen, she's my go to employee in the service department. Fast service, in and out in 30 min. Keep Went in for an oil change, great experience with Karen, she's my go to employee in the service department. Fast service, in and out in 30 min. Keep up the great service! More
by NinaSchlumi
Employees Worked With
Karen Huntington
