Joyce Koons Honda

120k Service Did not have an appointment but that was not a problem, Brought my car in for service, was immediately greeted by one of the Service Advisers and was Did not have an appointment but that was not a problem, Brought my car in for service, was immediately greeted by one of the Service Advisers and was told that it would be between 1 and 1/2 to 2 hours before I could get it back. Was pleasantly surprised that the car was ready in just over an hour. Car is running great and can't say anything bad about the service department. Great Job guys. More

Great Work Overall, excellent experience working on our Pilot. Had many smaller and one bigger issue to be diagnosed and then fixed. All done well and on time. Overall, excellent experience working on our Pilot. Had many smaller and one bigger issue to be diagnosed and then fixed. All done well and on time. Great communication and service! More

Joyce Koons Honda is a "Class Act" I've purchased many vehicles from a variety of dealers in the past and must say I am very impressed by the haggle free and first rate service that I r I've purchased many vehicles from a variety of dealers in the past and must say I am very impressed by the haggle free and first rate service that I recieved from this store. "Class Act" The finance manager Tyler Runey treated me with honesty and integrity. He was surprisingly helpful in assuring that I get the best rate and terms available. I highly recommend this dealer! More

Extremely Satisfied with Service I would like to spotlight Karen Huntington and her team for doing a great job at resolving my issue with my automobile and concerns the first time tha I would like to spotlight Karen Huntington and her team for doing a great job at resolving my issue with my automobile and concerns the first time that another Honda dealer in the area was not able to do in three visits. I explained my situation to her and my dis-satisfaction with the other dealer and she assured me that your establishment will take care of it and make me feel safe driving my car again. She was true to her words. Thank you Karen. More

Extremely satisfied. The sales consultant Mr. Dipak Regmi is a dedicated person . He is always willing to serve customers. He has followed up with phone calls (i.e., afte The sales consultant Mr. Dipak Regmi is a dedicated person . He is always willing to serve customers. He has followed up with phone calls (i.e., after sales service). I wish him all the best and this includes entire dealership. More

Service Department Review I have owned only Hondas since 1977. When I moved back to Northern Virginia 20+ years ago I found Joe H., the only mechanic I like to work on my Honda I have owned only Hondas since 1977. When I moved back to Northern Virginia 20+ years ago I found Joe H., the only mechanic I like to work on my Hondas. When he started working at Koons I followed him there and have been lucky to have Joe Carroll, Service Advisor, and Joe H. as my Honda go-to guys. Even for the smallest issue. I have a choice of 5 other Honda dealers much closer to home, too. OTOH, Buying a new Honda from Koons has never happened as they are always overpriced. I will continue to make the trip out to Koons Service Department as long as "my guys" are there. Thank you, Joe and Joe! More

Service Support Worked with Joe Carroll over the Fall and Winter with a bulletin issue. Joe was professional, efficient, and fully supported my situation throughout t Worked with Joe Carroll over the Fall and Winter with a bulletin issue. Joe was professional, efficient, and fully supported my situation throughout the process. He kept me apprised of the status and worked with me until the end. Great service and support! More

Almost Failed inspection I Own a 02 CRV with over 215k miles, and The team at Koons Honda helped Locate 2 recalled parts, while fixing my seat belt sensors all within the allo I Own a 02 CRV with over 215k miles, and The team at Koons Honda helped Locate 2 recalled parts, while fixing my seat belt sensors all within the allotted 15 days prior to failing the state inspection. All in All it took 4 days to fix everything and they didn't hesitate to loan me a loaner for the time being. No one ever wants to pay a large amount of money to fix a car, but the over all experience and professionalism made it easier to take. thanks again, and i will return in the future for purchases and service. More

Service was timely and to the point. Own two Hondas and do all servicing at your facility. Professional in all ways and treated well in all of my visits.. was timely and to the point. Own two Hondas and do all servicing at your facility. Professional in all ways and treated well in all of my visits.. More

Good experience getting the right car. Just bought a Honda. It was a good experience. The Fit was the perfect car for our situation, a quality Honda car, so all they had to do was not blo Just bought a Honda. It was a good experience. The Fit was the perfect car for our situation, a quality Honda car, so all they had to do was not blow it. We were predisposed towards Joyce Koons because of my wife's very good experiences with their service department. They gave us a good price (on an in-demand car). Salesman (Dipak) was great. Dealership had a nice, stable, low pressure feel to it. I'm not sure the "extra" services are a good deal if you're tight on money, although you can certainly count on Joyce Koons long term. More