Joyce Koons Honda

Made svc appt with Karen, another rep wrote wrote up & received auto: 1. 8:30 am appt for inspection, Smart Entry System problem & oil change - rec'd auto 5 pm. (Noticed that they are faster if you wait received auto: 1. 8:30 am appt for inspection, Smart Entry System problem & oil change - rec'd auto 5 pm. (Noticed that they are faster if you wait for the svc to be performed. If you leave the vehicle, we believe they put other vehicle ahead of you.) 2. They forgot to do the inspection until I got there a 5 pm & to check the SE System problem. Added alignment, brake fluid flush & transmission (60K items - $500+) 3. No refills on the fluids & waited until we picked vehicle up to ask if we wanted her washed. 4. Soon as we left the lot the Smart Entry System warning light came on. Went to another dealer today and was informed that there was a recall for the start/ stop switch. They fixed the problem. Normally, pretty good svc but not very pleased with Joyce Koons Manassas Svc Dept yesterday. More

I have been a customer of Koons for 15 or more years and for the past several my advisor has been Karen Huntington. She always goes beyond the question of "what do you need" to find what problems might be for the past several my advisor has been Karen Huntington. She always goes beyond the question of "what do you need" to find what problems might be occurring that need attention. Never, ever, recommends any service work that is not necessary and will even advise me when I might suggest something I do not need. Her desire to make my visit as pleasant and (especially in this inflationary time) financially easy is always appreciated. She is by far the star of the Koons service department. In addition, the work performed by the techs has always been performed expertly and problem free. Hard to find this kind of customer service in today's world. More

Work was performed on my vehicle without my authorization. I explicitly told the technician I would not like the recommended repairs done, I would schedule a follow up visit after reviewing the authorization. I explicitly told the technician I would not like the recommended repairs done, I would schedule a follow up visit after reviewing the quote. Work was performed and I had to pay for the repair. Extremely dissatisfied with this experience. More

I purchased my Honda Odyssey in Fairfax Va. Since we moved to Gainesville Va. Joyce Koons dealership has treated us like we purchased our car from them, part of their Honda Family. They even Since we moved to Gainesville Va. Joyce Koons dealership has treated us like we purchased our car from them, part of their Honda Family. They even offer loaner cars. Courtesy and care of us as customers has been great. More

Super easy with all the help in order to get the car i dreamed to have dreamed to have More

I'm pleased with Joyce Koons in every way. They have gone the extra mile to be sure that everything gets fixed in a timely manner! They have gone the extra mile to be sure that everything gets fixed in a timely manner! More

Super job as always thank you. Karen was very friendly and answer all my questions. Karen was very friendly and answer all my questions. More

The shop is great quick service and good service too Well explained and rigth on time too Well explained and rigth on time More

They were very attentive and provided great customer service! Mr. Walter Carswell was quite helpful in explaining the car condition and the need repairs. He also assisted with getting a copy of the car’ service! Mr. Walter Carswell was quite helpful in explaining the car condition and the need repairs. He also assisted with getting a copy of the car’s maintenance history report. Thanks, Walter. The facility inside is spacious with sufficient seating. Would only recommend a different method to keeping the coffee hot. Otherwise, great overall service. More