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Joyce Koons Honda
Manassas, VA
3,044 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,044 Reviews of Joyce Koons Honda
October 12, 2012
I promptly received my quote from the internet sale manager Ahmed. The quote was clear and to the point but was a bit higher than dealer I found in MD. Joyce promise to beat any written quote by $300 manager Ahmed. The quote was clear and to the point but was a bit higher than dealer I found in MD. Joyce promise to beat any written quote by $300 and when I presented the written quote, they did exactly as the sale manager Peter had promise and no BS. I got all of my price and options negociated on email and when I show up to close the deal, Josh shown me the Van and took us for the test drive. I closed the entire transaction within 2 1/2 hours. Suggestion to the dealer: The guest services should be on top of what was in the options and help me setup the date time to bring the car back for the options to be installed, instead I have to call them and ask. The finance person could have been more friendly than just telling me "I am just the finance guy" when I asked him about options and services. The service dept was great get all of my options installed within 1 1/2 hours while I was there waiting. Overall, I highly recommend this dealer and overall experience was good More
by nanoreeftank
Employees Worked With
Ahmed Messaoudi, Peter Stohlman
October 11, 2012
My '07 Odyssey had a recall issue, notification from Honda indicated that repair would take half day. Was pleasantly surprised when the job took about one hour. Also found all personnel that I dea Honda indicated that repair would take half day. Was pleasantly surprised when the job took about one hour. Also found all personnel that I dealt with were pleasant and knowledgeable. This is a bit of a change from the last time I was in this dealership (1+ yr ago)when certain service reps were surly and "couldn't care less if they helped" the customer. Really pleased to see a difference in attitude. More
by Punch
October 11, 2012
I purchased two Honda vehicles at this dealership and also have been using their servicing facility for approx. 10 years. The quality of service is excellent in terms of both workmanship and price. They also have been using their servicing facility for approx. 10 years. The quality of service is excellent in terms of both workmanship and price. They are very honest and true to their profession. More
by samuel5932
October 10, 2012
I found the service person I worked with, Glenn to be honest and helpful. The whole issue started because the dealer gave me two choices to replace my raditor: 1) Honda Made Radiotor or 2) Outside Co honest and helpful. The whole issue started because the dealer gave me two choices to replace my raditor: 1) Honda Made Radiotor or 2) Outside Company Raditor. I chose outside company radiator because the price was low. That started an issue with the leaking fluid. The issue lasted for 6 months. They fixed the issue for the first time around for free, acknowleding that it was connected with the Raditor. Finally I had to replace a new "Honda Raditor" because the leaking was not stopping even after the first repair. I still had to pay half the money again for the new radiator. The manager could have asked me to sit down on a chair when I visited his office to discuss the issue. Isn't that what we do usually when a customer enters our office? Also going forward they should not recommend to other customers "an outside company raditor for my make and model of the car". When I asked if that would be the case, I was told we don't know. But anyways, they do good work and at least they were honest the first time around. More
by ybhole
October 07, 2012
Oil change was done quickly, including a complimentary wash. Service rep was upfront and professional. Facilities are clean and comfortable. Coupon made the service extremely economical. wash. Service rep was upfront and professional. Facilities are clean and comfortable. Coupon made the service extremely economical. More
by jbozzard
October 05, 2012
Ron Rose greets and treats customers like we are invited guests! This makes a big difference in the overall experience of bringing a car in for repairs. In this particular instance, there was a very simpl guests! This makes a big difference in the overall experience of bringing a car in for repairs. In this particular instance, there was a very simple fix to my problem (something dumb I was unaware of). The Honda team was honest enough to tell me I didn't have a problem! My other problem was fixed quickly and has not been an issue anymore. The Honda waiting room is very comfortable and quiet with amenities like comfortable seating, a TV, clean rest rooms, vending machines, and even a McDonalds within a short walking distance across the parking lot. I will always take my Honda to Joyce Koons Honda for repairs. I recommend it 100%. More
by rmsibley
October 04, 2012
Arkeem is an awesome salesperson. The guy was juggling 2 customers at one time which made my time there longer. I asked for the sales manager before meeting Arkeem but he did not even come over to introduc customers at one time which made my time there longer. I asked for the sales manager before meeting Arkeem but he did not even come over to introduce himself. this is my 2nd car purchase at Koon's. I get my vehicle serviced there every time and I was a little disappointed about that. So all of my 5 ratings are for Arkeem! More
by phudak_6
October 03, 2012
Great customer service. Keeps the customer informed about the progress and if there is any extra repair to be done, the customer is contacted and asked. Keep up the great work. The other personals there are the progress and if there is any extra repair to be done, the customer is contacted and asked. Keep up the great work. The other personals there are very courteous too. More
by mohankn
Employees Worked With
Brad Burch
October 01, 2012
I am a repeat customer, that speaks for itself! Salesperson, guest services, finance manager, reception, service writers, all very nice and easy to wrok with. Salesperson, guest services, finance manager, reception, service writers, all very nice and easy to wrok with. More
by Shellwood
September 30, 2012
Great service! I dropped my car the evening before and by 9AM I got an estimate from Joe Carroll. The repair cost was reasonable and in no time the repair was done. I was not able to pick up my car before th 9AM I got an estimate from Joe Carroll. The repair cost was reasonable and in no time the repair was done. I was not able to pick up my car before the service department closed and Joe Carroll was kind enough to make arrangement for me to pick up my car after their normal business hours. More
by Bob Lee
Employees Worked With
Joe Carroll
