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Joyce Koons Honda
Manassas, VA
3,044 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,044 Reviews of Joyce Koons Honda
August 12, 2012
Tim (financial adviser) and Gary Johnson (salesman) were extremely helpful during my visit. Gary was very professional and respectful. I personally do not like most salesman because they are too aggressiv extremely helpful during my visit. Gary was very professional and respectful. I personally do not like most salesman because they are too aggressive and pushy. Gary answered all my questions and was very honest about everything. I would definitely go back to Koons in Manassas to purchase another vehicle. More
by dletsen
Employees Worked With
Tim Rowan
August 10, 2012
My wife and I bought a new CRV and could not be happier with the experience. Thomas Mitchell went out of his way to find the exact car and color we were looking for along with providing us a fair price. with the experience. Thomas Mitchell went out of his way to find the exact car and color we were looking for along with providing us a fair price. We were out the door in less than a couple hours with a new car that we are very happy with. He has also called to follow up to make sure that we love our car and to help in any way he can with any questions. All in all a great buying experience. More
by ray.murray
August 10, 2012
We went for service on Sun, Aug 15. The appointment was around 10 am. I don't remember the name of the service person. The service person went back on his word about the payment amount, when the time came around 10 am. I don't remember the name of the service person. The service person went back on his word about the payment amount, when the time came for the final payment. He mentioned over the phone earlier that I would be getting specifically $93 off on my bill, based on a 15% off coupon on the total service charge. Later when the time came for payment, the cashier said the 15% can only be applied on one item in the bill. I got in touch with the service person again and he claimed he never mentioned any specific figures over the phone. Utter lack of integrity and lack of customer service values. The cashier was extremely rude. She rushed through everything and was very impolite. Seemed like she was in a hurry to close the shop and leave for the day. We definitely feel like we did not get the value for our money. Overall, a very frustrating experience. Would never go there. More
by car_service
August 10, 2012
The sales consultant and loan officer provided excellent customer service. The sale was quick, informative and without pressure. They went out of their way to make sure we understood all of the details. customer service. The sale was quick, informative and without pressure. They went out of their way to make sure we understood all of the details. More
by bgpeck
Employees Worked With
Peck
August 09, 2012
Im very happy about the my new car with all (price, model etc) and special with the sales consultant Mr. Simmons, very professional person because he take care all the time about my decision. etc) and special with the sales consultant Mr. Simmons, very professional person because he take care all the time about my decision. More
by largueta
Employees Worked With
JOHN SIMMONS
August 08, 2012
This is the second car I have purchased here. My experiences have been great. I especially like the service departments hours which are especially convenient for a dual working family :) experiences have been great. I especially like the service departments hours which are especially convenient for a dual working family :) More
by Kenzzach
August 06, 2012
Came to Koons looking for a pick up truck that would be affordable. Everyone worked with me to get a reasonable monthly payment. I would definitely recommend Koons to family and friends. I am very satisfie affordable. Everyone worked with me to get a reasonable monthly payment. I would definitely recommend Koons to family and friends. I am very satisfied with the purchase of my new vehicle. More
by Happylady1
August 06, 2012
just came back from purchasing a 2012 odyssey. our salesperson, Arkeem, was perfectly nice as well as the finance mgr, Theo. However, the sales manager, Eddy Castro is the most disrespectful, rude an salesperson, Arkeem, was perfectly nice as well as the finance mgr, Theo. However, the sales manager, Eddy Castro is the most disrespectful, rude and dishonest car salesperson I have ever dealt with. I had an agreed OTD price coming in as well as a 2005 odyssey to trade in. The offer for our trade in was RIDICULOUS -- $2K under what we had received from another dealer as well as Carmax. We were ready to walk out, but ended up getting the deal we expected, however, this came at a price....a LOT of waiting and another very rude interaction with Eddy Castro. WORST CAR BUYING EXPERIENCE EVER!!! More
by kellytanler
August 01, 2012
This is my 3rd Honda from Koons! I did my research, and emailed for online pricing. I was pleasantly surprised to find the price was happily met. My 2003 Honda had 164,000 miles on it, so we haggled a lit emailed for online pricing. I was pleasantly surprised to find the price was happily met. My 2003 Honda had 164,000 miles on it, so we haggled a little over trade in price. We met in the middle....they found a gray Accord EX-V6 for me...the Red one was nowhere to be had. The financing portion was painless, I came in with an approved offer from Capital One...and they beat the finance terms! Mike drove to Fairfax to pick up the car because the loaded EX was not on their lot...was back in an hour, we signed the paperwork by the time he got back...we were on the road! Next morning I came back in to have the striping and door trim installed....Completed quickly....LOVE MY NEW CAR~~:-) More
by RitaH
