Joyce Koons Honda

This was the worst experience in my life dealing with a dealership that is disrespectful to customer. The sale mangers Eddy try to use tactics to embrace the customer in front of others by using loud and e dealership that is disrespectful to customer. The sale mangers Eddy try to use tactics to embrace the customer in front of others by using loud and embracing remarks. I made him an offer over the telephone and he asked me to come in to close the paperwork. Upon arrival he treated me with disrespect and tries to embrace me and told me the price that I am offering is ridicules. However, it was the same price that I have already told him over the phone and he insisted me to come in and close the deal. I am surprised that he has been working as a sales manager at this dealership. I would not recommend this dealership since they don’t know how to treat customer with respect. I went to this dealership thinking it is somehow related to Koons Toyota of Tyson’s corner. I purchased my last two cars from Koons TOYOTA of Tyson’s corners and have been very happy with that dealership. I will take my business back to the same dealership who knows how to treat the customer right. More

I truly appreciate the professionalism and honesty in working with the Koons employees. My work was completed in a very timely manner. The friendly atmosphere was wonderful. working with the Koons employees. My work was completed in a very timely manner. The friendly atmosphere was wonderful. More

I bought my Honda Accord at Koons 10 years ago and have had all my corrective and preventive maintenance done there. I want to know that the work done on my car is done correctly, by an auto technician th had all my corrective and preventive maintenance done there. I want to know that the work done on my car is done correctly, by an auto technician that knows Honda, and my experience has been nothing but great every time. More

My wife and I recently bought a used Honda Odyssey. My wife dropped the van off around lunch time and your shuttle dropped her of at her office. Prior to leaving the dealership she asked our assigned ser wife dropped the van off around lunch time and your shuttle dropped her of at her office. Prior to leaving the dealership she asked our assigned service associate when the van would be done (getting the under carriage weatherized and the paint and interior treated). She was told three hours or so. When my wife was dropped off by the shuttle she was advised by the driver that he would be off duty at 5:pm (?). 5pm approached and I was at home getting dinner squared away (had the grill lit and a stove simmering) and my wife calls me, "I can't get a hold of the service center guy or get picked up by the shuttle. Can you come and get me?" The timing was bad. Oh well. A quick teaching lesson in culinary arts to a 17 year old and then I am on my way to get my wife and run her to the service center. The van is done and another service associate gets her on the road in the van. I have to say... Nice job on the paint. Great job on getting the van done! Dispite the trouble with the pick-up and lack of contact on progress with the job, we are extremely happy with this vehicle. The purchase experience with sales and finance was exceptional. Thankyou. You guys provide a great and dedicated service. I have no doubt that the service department will be exceptional next time. OD Dearborn More

I am always very satisfied with the service performed on my 2004 Pilot. Tony Pekich is always extremely helpful and friendly. He keeps me informed about what needs to be done on my Pilot and what will nee my 2004 Pilot. Tony Pekich is always extremely helpful and friendly. He keeps me informed about what needs to be done on my Pilot and what will need to be done in the future. More

We purchased a Honda Odyssey on April 24 from Joyce Koons Honda in Manassas, Virginia. The entire transaction was a pleasure. The manager, Eddy Castro, made sure that we were happy with the car and the custo Honda in Manassas, Virginia. The entire transaction was a pleasure. The manager, Eddy Castro, made sure that we were happy with the car and the customer service. Our salesman, Thomas Mitchell, was tireless in his help, and did a great job demonstrating and explaining the new components of this great vehicle. The excellent service did not end with these two, as we completed working with the service and financial departments. Buying a car can be a stressful experience, but this was certainly not the case with this dealership! We recommend Joyce Koons Honda. More

I have leased Honda's every 3 years since 2000 from dealers up and down the east coast. I recently leased a new Honda Crostour at Joyce Koons and found the experance very satisfying.Sales managers Edd dealers up and down the east coast. I recently leased a new Honda Crostour at Joyce Koons and found the experance very satisfying.Sales managers Eddy and Peter assited sales consultants Arkeem Dennis and Georgette Grubb who were exceptionally helpful in answering all my questions. I highly recommend them as well as Ronnie Jones in finance. More

I have been bringing my Hondas to Koons since 2003. The service staff is very professional and knowledgable. The staff goes out of its way to accommodate us. service staff is very professional and knowledgable. The staff goes out of its way to accommodate us. More

I recently bought a certified used Honda Pilot at Joyce Koons. The whole experience was very pleasant and I never felt pressured to buy any expensive add-ons that I didn't need. My sales person, Arkeem D Koons. The whole experience was very pleasant and I never felt pressured to buy any expensive add-ons that I didn't need. My sales person, Arkeem Dennis, was exceptionally helpful in answering all my questions and even personally delivered the vehicle to my home for me. That is truly service that is above and beyond. More