Joyce Koons Honda

My experience with the service department has always been excellent. Their service work is always outstanding, performed on time and at a fair price. All of the service managers I have worked with have bee excellent. Their service work is always outstanding, performed on time and at a fair price. All of the service managers I have worked with have been very pleasant and do a great job of explaining the work that needs to be done, things to watch out for and work that should be scheduled for future visits. Finally, I am extremely grateful for the prompt and courteous manner that all work is performed. More

When I called Bob Miner up at the last minute to have my routine oil change and brake pads replaced, I was taken care of immediately. My wife and I appreciate Bob's attention to our 2006 Honda Pilot and our routine oil change and brake pads replaced, I was taken care of immediately. My wife and I appreciate Bob's attention to our 2006 Honda Pilot and our 2009 Honda accord. He is great! More

I was completely satisfied with Joe's handling as to the repair on the AC for my 2005 Honda CRV. Although the repair (unit replacement with both cooling fans) was a considerable expense, Joe ensured I rece repair on the AC for my 2005 Honda CRV. Although the repair (unit replacement with both cooling fans) was a considerable expense, Joe ensured I received a warranty discount overall and a little more. I am completely satisfied with the dealership's interaction and servicng of my car. The new unit is working good and I assume it will continue to do so. I have maintained (through the Koons' dealership) the Honda servicing schedule since the car's acquisition as new from another dealership in August 2005. Given Honda's reputation for reliablity, I must convey I was surprised and disappointed in having encountered this particular problem on a Honda product. More

We've been using Honda service for 20 years or more and have found the service to be going downhill. It used to be that the service advisors listened when we were asking questions and now they seem to just have found the service to be going downhill. It used to be that the service advisors listened when we were asking questions and now they seem to just blow us off. They are friendly just not helpful. Back when Mark and Chip were there it was a great experience, now... At my last visit I asked when I should have service done again on my car since it has been a while and I drive so little for the past 6 years that I don't reach any specific mileage targets. I asked the first service advisor when I dropped my car off but when I picked it up I didn't have any answer. I asked the cashier (who is always friendly and helpful) and she directed me to another service advisor for a printout of the next level (which I probably won't reach for 5 years or more). He gave me the printout I requested but only answered my question based on the Manassas driving trends. He did not listen when I tried to explain that I drive so little that I don't fit that demographic. (I only fill my tank up once a month!) He just smiled and blew me off basically which was disappointing, but unfortunately, not surprising anymore. Maybe if I had been male he would have been more inclined to listen, or maybe all customers get the same treatment, which seems to be the way of the world these days. More

Had to come in for my regular oil change. I also had to hace one of the dashboard gears light bulb replaced, on the D gear for my lighted safety. Everything was done, and they found no new underlying probl hace one of the dashboard gears light bulb replaced, on the D gear for my lighted safety. Everything was done, and they found no new underlying problems. I come in for regular service, and I am glad they look out for me. More

My wife and I have been loyal new car and service customers of Koons Honda for over 7 years. We have always gotten great service from Ralph and the other service adivsors and would recommend Koons H customers of Koons Honda for over 7 years. We have always gotten great service from Ralph and the other service adivsors and would recommend Koons Honda to anyone looking to buy a new Honda or service their curernt one. Jim and Cindy More

Ultimate honest professionals. Felt very comfortable with having some costly services done (i.e. timing belt; two tires replaced; spark plugs...) I had a lovely loaner car while they completed repairs on my having some costly services done (i.e. timing belt; two tires replaced; spark plugs...) I had a lovely loaner car while they completed repairs on my Lexus. Very reasonable prices. Mr. Clancy is exceptional in his commitment to service and has a top notch team working with him. More

Brad was very nice and courteous. He explained the work that needed done and made sure the work was completed in a timely manner. I have always had a great experience when working with Brad and will contin that needed done and made sure the work was completed in a timely manner. I have always had a great experience when working with Brad and will continue to request him as my service provider. Thank you. More

It was easy to schedule the service, and they were ready for me when I got there. The waiting room was comfortable, and I got updates periodically on the findings on my car so I could make decisions on the for me when I got there. The waiting room was comfortable, and I got updates periodically on the findings on my car so I could make decisions on the service. Everyone was professional. More

I brought my car in for a check engine light which turn out to be a tranission replacement. Tony gave me time to think about the news, call back and walk me through my options. There was no high pressure out to be a tranission replacement. Tony gave me time to think about the news, call back and walk me through my options. There was no high pressure just a frank discussion of what was needed, possible rebates or discounts and time line to have the job completed. My father-in-laws car I borrowed then had the check engine light come on. Calling Tony for help, he call and help me get with Kevin Hall on the GM side to look at possible causes and lock in a service if needed. With his help and the parts department I got my father-in-laws car back on the road. Tony assured me through out this process he would not leave me stranded and made arrangements for a loner car if needed after his shift. I have taught costomer service in some of my other jobs. Tony throughout was what I try to teach other to do. I have been going to Koons for over 20 years and have had many excellent service represenatives. Tony is one more example of that outstanding service I have come to expected from this dealership. No one wants a new tranmission. But if it has to happen Koons is a good place to be. More