Joyce Koons Honda

We've been using Honda service for 20 years or more and have found the service to be going downhill. It used to be that the service advisors listened when we were asking questions and now they seem to just have found the service to be going downhill. It used to be that the service advisors listened when we were asking questions and now they seem to just blow us off. They are friendly just not helpful. Back when Mark and Chip were there it was a great experience, now... At my last visit I asked when I should have service done again on my car since it has been a while and I drive so little for the past 6 years that I don't reach any specific mileage targets. I asked the first service advisor when I dropped my car off but when I picked it up I didn't have any answer. I asked the cashier (who is always friendly and helpful) and she directed me to another service advisor for a printout of the next level (which I probably won't reach for 5 years or more). He gave me the printout I requested but only answered my question based on the Manassas driving trends. He did not listen when I tried to explain that I drive so little that I don't fit that demographic. (I only fill my tank up once a month!) He just smiled and blew me off basically which was disappointing, but unfortunately, not surprising anymore. Maybe if I had been male he would have been more inclined to listen, or maybe all customers get the same treatment, which seems to be the way of the world these days. More

Had to come in for my regular oil change. I also had to hace one of the dashboard gears light bulb replaced, on the D gear for my lighted safety. Everything was done, and they found no new underlying probl hace one of the dashboard gears light bulb replaced, on the D gear for my lighted safety. Everything was done, and they found no new underlying problems. I come in for regular service, and I am glad they look out for me. More

My wife and I have been loyal new car and service customers of Koons Honda for over 7 years. We have always gotten great service from Ralph and the other service adivsors and would recommend Koons H customers of Koons Honda for over 7 years. We have always gotten great service from Ralph and the other service adivsors and would recommend Koons Honda to anyone looking to buy a new Honda or service their curernt one. Jim and Cindy More

Ultimate honest professionals. Felt very comfortable with having some costly services done (i.e. timing belt; two tires replaced; spark plugs...) I had a lovely loaner car while they completed repairs on my having some costly services done (i.e. timing belt; two tires replaced; spark plugs...) I had a lovely loaner car while they completed repairs on my Lexus. Very reasonable prices. Mr. Clancy is exceptional in his commitment to service and has a top notch team working with him. More

Brad was very nice and courteous. He explained the work that needed done and made sure the work was completed in a timely manner. I have always had a great experience when working with Brad and will contin that needed done and made sure the work was completed in a timely manner. I have always had a great experience when working with Brad and will continue to request him as my service provider. Thank you. More

It was easy to schedule the service, and they were ready for me when I got there. The waiting room was comfortable, and I got updates periodically on the findings on my car so I could make decisions on the for me when I got there. The waiting room was comfortable, and I got updates periodically on the findings on my car so I could make decisions on the service. Everyone was professional. More

I brought my car in for a check engine light which turn out to be a tranission replacement. Tony gave me time to think about the news, call back and walk me through my options. There was no high pressure out to be a tranission replacement. Tony gave me time to think about the news, call back and walk me through my options. There was no high pressure just a frank discussion of what was needed, possible rebates or discounts and time line to have the job completed. My father-in-laws car I borrowed then had the check engine light come on. Calling Tony for help, he call and help me get with Kevin Hall on the GM side to look at possible causes and lock in a service if needed. With his help and the parts department I got my father-in-laws car back on the road. Tony assured me through out this process he would not leave me stranded and made arrangements for a loner car if needed after his shift. I have taught costomer service in some of my other jobs. Tony throughout was what I try to teach other to do. I have been going to Koons for over 20 years and have had many excellent service represenatives. Tony is one more example of that outstanding service I have come to expected from this dealership. No one wants a new tranmission. But if it has to happen Koons is a good place to be. More

It was a pleasant visit. I even received my car inspection for free. It was not due until September but getting it early saved me a trip later. I find that car drop off is so much easier that a inspection for free. It was not due until September but getting it early saved me a trip later. I find that car drop off is so much easier that at other dealers. More

Came in because of noise in AC. Service found that mice were making a next in the AC blower. They cleaned the area and put it back together. Quick service and fair price. were making a next in the AC blower. They cleaned the area and put it back together. Quick service and fair price. More

We were looking for a new vehicle to replace our 10-year old vehicle that was starting to fall apart. We wanted a car that was reliable and good quality, and a dealership that had a good service track reco old vehicle that was starting to fall apart. We wanted a car that was reliable and good quality, and a dealership that had a good service track record. Some of the makes of vehicles we were looking at were Honda, Toyota, and Hyunda. We started with Honda and left with a great car. (No need to visit Toyota or Hyunda.) The service was excellent, the loan process went very smoothly (the loan rate was awsome), and we drove away with a new car we knew we could trust to last us a very long time. This is the second vehicle we have purchased through a Honda dealership. (We would have purchased our first Honda at this dealership but they didn't have the color selection we wanted so we purchased our Honda vehicle at the Honda dealership located in Woodbridge.) Our Sales rep was willing to hold the vehicle we chose for 24 hours as closing time was fast approaching that day. We were glad he did as the vehicle would have been purchased by another. Thanks, Ernest! Although the selection of Honda vehicles was not there; this was not the fault of the dealership. With the happenings in Japan, all dealerships were down in their selections. We are glad they had a few vehicles to choose from. Thanks for making us feel number 1. We are happy with the choice we made and we will definately recommend you to our friends. Keep up the great work! More