Joyce Koons Honda

Had transmission problems and took the Odyssey back 3 times, once got an update, second time replaced the torque converter, 3 to fix either a crimped gasket or loose bolt that allowed transmission fluid times, once got an update, second time replaced the torque converter, 3 to fix either a crimped gasket or loose bolt that allowed transmission fluid to be spraying out and all over the back of the window and underneath vehicle for which we received no paperwork to tell us what was done. The warranty on the transmission will soon run out and I'm still not sure it is fixed. Ready to trade it in on a Toyota! More

I continued to return to Honda for my car service, because of the great service. If work needs to be done, I am not pressured into an immediate decision. I will continued to have my Honda dealership because of the great service. If work needs to be done, I am not pressured into an immediate decision. I will continued to have my Honda dealership provide service for my vehicle. More

The process started with an on-line appointment which was very simply to complete, then on to the service department where the service writer (Robert Minir) met me and reviewed my request and then explained very simply to complete, then on to the service department where the service writer (Robert Minir) met me and reviewed my request and then explained in detail what would occur and how long it would take to complete. Once the service was completed, Robert called to tell me my vehicle was ready to be picked up. More

Definitely by far the best customer service I have ever endured with a dealership, and I have worked with many. Spoke with Alex Sandoval on the phone as the first point of contact and he was courteous, hel endured with a dealership, and I have worked with many. Spoke with Alex Sandoval on the phone as the first point of contact and he was courteous, helpful and even went out to the lot to check and make sure the car I was looking at was still on the lot. I had very demanding criteria to meet for financing and he took it head on. I left that night without the car but also with the confidence that he was doing everything possible to put me in the car. They kept in constant contact with me throughout the whole thing for the next 6 days. I got at least one sometimes two calls each day updating me on the status. Patrick was my point of contact for the financing. Very nice gentleman who didn't once get frustrated with me calling to ask questions or get clarity on what I had been told. In the end I was able to get the car I so badly wanted. Alex was even kind enough to help me transfer the stuff from my old car to my new car and I drove off the lot a very happy customer. The customer service at Joyce Koons is beyond exemplary. I had my son with me at both visits to the dealership and they were welcoming, entertaining and made the process much easier having a toddler in tow. I would recommend them to anyone. My parents have been using them for years and now they have a lifelong customer of me as well. If you’re looking for a car and want to feel taken care of, definitely go and see Alex! More

From the purchase of my car and through the six years of servicing, I have always been satisfied and when any problems come up, the Honda people listen and take care to see it is corrected in a timely fashi servicing, I have always been satisfied and when any problems come up, the Honda people listen and take care to see it is corrected in a timely fashion. I trust them and that means a lot in knowing I have a safe car to operate. More

I have been taking my two Honda's to Koons Honda for service for over ten years and I have been extremely satisfied with their service. All the work that needs to be done is done correctly and to my sat service for over ten years and I have been extremely satisfied with their service. All the work that needs to be done is done correctly and to my satisfaction. Mike Clancy and Joe Carroll are professionals and handle my cars every needs expertly. More