Joyce Koons Honda

I always come here for my hondas oil changes and other services and everyone is always very nice and helpful and i know my car is in good hands with everyone here. services and everyone is always very nice and helpful and i know my car is in good hands with everyone here. More

The service has always been good and conveniant. I used the online scheduling and found tit to be an easy way to schedule my appointment. the online scheduling and found tit to be an easy way to schedule my appointment. More

I would like to thank your staff, primarily Matt Barthold and Steve Burger, for the outstanding experience I had last week when my husband and I picked up two new cars. Ironically, this all came about becaus and Steve Burger, for the outstanding experience I had last week when my husband and I picked up two new cars. Ironically, this all came about because my husband's beloved Honda CRV with over 200,000 miles on it, broke down. He reluctantly decided to buy a new car after Matt Barthold drove him home in a brand new CRV. The test-drive sold him on the car! Of course, once in the Honda showroom, it became obvious to me that I, too, could use a new car and within a week, we drove off in two new Hondas. We each were tickled to get exactly the car we wanted for the price we wanted to pay. I am still a bit overwhelmed by the amazing navigation system in my car, but Sunny Haque kindly offered remedial instruction anytime I chose to come by. Again, thank you for making this--probably our 7th and 8th car purchase at Koons during our 30 year relationship, the very best! Ilona Peterson Library of Congress 202-707-2918 More

We came to the dealership not exactly expecting to walk away with a car today, but definitely planned on purchasing soon. Issac helped us look at exactly what we were looking for right away. He took us t away with a car today, but definitely planned on purchasing soon. Issac helped us look at exactly what we were looking for right away. He took us to test drive the two we were choosing between and we loved one of the Honda's we test drove. Issac did a great job helping us see the different options available. With the help of the managers, and Issac, we happily ended up walking away today with a beautiful new 2011 Honda Accord at the price we were hoping for. We were more than satisfied with our overall experience. Everyone we met and worked with was friendly, knowledgeable and personable. Overall, this was a wonderful, quick and easy experience thanks to the staff at Joyce Koons Honda. More

I am always very satisfied with the excellent service I receive at Koon's Honda. Every Service Tech I have dealt with has been very friendly, very professional and they all make me feel very welcome. Som receive at Koon's Honda. Every Service Tech I have dealt with has been very friendly, very professional and they all make me feel very welcome. Some repair facilities tend to make women feel unwelcome and treat them as if they know nothing about cars and tend to take advantage of them. But Koon's Honda always treats me like a real person, the techs are always upfront and honest and I love this service center. More

customer service was excellent, thoughtful, considerate, and responsive; service was fast; work performed was excellent and without flaw; each car looks like new (we brought in two cars)... and responsive; service was fast; work performed was excellent and without flaw; each car looks like new (we brought in two cars)... More

every thing was great and i got treated very well..sales rep was nice and prof , i do all my service for my car there and i do like the enviroment rep was nice and prof , i do all my service for my car there and i do like the enviroment More

I bought the new CR-V this weekend at this dealership!! Everyone was so nice, especially Sunny! He was the salesperson that worked with me to get the best car with the best price. We were matched up perf Everyone was so nice, especially Sunny! He was the salesperson that worked with me to get the best car with the best price. We were matched up perfectly because we both are huge dog lovers... He has a dog named Chewy that looks just like him!... such a cute dog! Anyways, after being at 2 other dealerships to get the "best bang for my buck" I finally went to Joyce Koons Manassas and decided to buy from them:)and am very happy with my decision! Thanks Joyce Koons Manassas and especially thank you to Sunny and Chewy! More

I have been a Koon’s Honda customer since 1998 and today, my experience with the Service Department was not up to par. I am giving the department a VERY BAD rating based on CUSTOMER SERVICE, FRIENDLINESS, a my experience with the Service Department was not up to par. I am giving the department a VERY BAD rating based on CUSTOMER SERVICE, FRIENDLINESS, and OVERALL EXPERIENCE. Here is why: I scheduled my Honda Odyssey for a 7:15 a.m. Tire Balance and Rotation service today, July 05. I arrived at 7:00 a.m. and drove my vehicle at the service bay. I got off my vehicle and went to the service reception area. Two employees were sitting behind their desks and they saw me approached the reception area. I was about 2 meters away in front of one of the service representative. He saw me but kept on doing something on his computer. I stood there for about a minute or so waiting for him to acknowledge me. I finally spoke and asked him if I need to talk to him or the other service rep to receive me. He told me that he is logging on to his computer and he will be right with me in a second. Knowing that this service representative saw my presence in the first place when I walked to the reception area, he did not even acknowledge me by saying, "Good morning, I will be right with you in a second”. I have to initiate the acknowledgement that I was there. I have been a loyal customer with your company, but I never had any VERY BAD experience with your service department before until today. This particular service rep will put the service department to a low rating. I was not able to get his name because I was not happy with his customer service. However, I am sure you can identify this person for he was the one who filled out my service request form. Thank you for your time and consideration on this matter for I am only concern about your dealer's EXCELLENT reputation towards customers. Just one employee can put down the dealer's rating to a very low mark. Sincerely, Joel Mallari More

I had a wonderful experience at this dealership. I took my car in for routine maintenance. My service advisor, Kristen, made it so easy! My car was ready the same day, retuned to me cleaner than I gave it my car in for routine maintenance. My service advisor, Kristen, made it so easy! My car was ready the same day, retuned to me cleaner than I gave it to them, and all for a reasonable price. I will continue to use this dealership as my primary source of care for my vehicles! More