Joyce Koons Honda

every thing was great and i got treated very well..sales rep was nice and prof , i do all my service for my car there and i do like the enviroment rep was nice and prof , i do all my service for my car there and i do like the enviroment More

I have been a Koon’s Honda customer since 1998 and today, my experience with the Service Department was not up to par. I am giving the department a VERY BAD rating based on CUSTOMER SERVICE, FRIENDLINESS, a my experience with the Service Department was not up to par. I am giving the department a VERY BAD rating based on CUSTOMER SERVICE, FRIENDLINESS, and OVERALL EXPERIENCE. Here is why: I scheduled my Honda Odyssey for a 7:15 a.m. Tire Balance and Rotation service today, July 05. I arrived at 7:00 a.m. and drove my vehicle at the service bay. I got off my vehicle and went to the service reception area. Two employees were sitting behind their desks and they saw me approached the reception area. I was about 2 meters away in front of one of the service representative. He saw me but kept on doing something on his computer. I stood there for about a minute or so waiting for him to acknowledge me. I finally spoke and asked him if I need to talk to him or the other service rep to receive me. He told me that he is logging on to his computer and he will be right with me in a second. Knowing that this service representative saw my presence in the first place when I walked to the reception area, he did not even acknowledge me by saying, "Good morning, I will be right with you in a second”. I have to initiate the acknowledgement that I was there. I have been a loyal customer with your company, but I never had any VERY BAD experience with your service department before until today. This particular service rep will put the service department to a low rating. I was not able to get his name because I was not happy with his customer service. However, I am sure you can identify this person for he was the one who filled out my service request form. Thank you for your time and consideration on this matter for I am only concern about your dealer's EXCELLENT reputation towards customers. Just one employee can put down the dealer's rating to a very low mark. Sincerely, Joel Mallari More

I had a wonderful experience at this dealership. I took my car in for routine maintenance. My service advisor, Kristen, made it so easy! My car was ready the same day, retuned to me cleaner than I gave it my car in for routine maintenance. My service advisor, Kristen, made it so easy! My car was ready the same day, retuned to me cleaner than I gave it to them, and all for a reasonable price. I will continue to use this dealership as my primary source of care for my vehicles! More

Your price for the emissions inspection was $6.00 higher and state inspection was $2.00 higher but you did honor the coupon from another dealer for the emissions and you had a coupon on line for free inspec and state inspection was $2.00 higher but you did honor the coupon from another dealer for the emissions and you had a coupon on line for free inspection. Thank you. More

I bought the new CR-V this weekend at this dealership!! Everyone was so nice, especially Sunny! He was the salesperson that worked with me to get the best car with the best price. We were matched up perf Everyone was so nice, especially Sunny! He was the salesperson that worked with me to get the best car with the best price. We were matched up perfectly because we both are huge dog lovers... He has a dog named Chewy that looks just like him!... such a cute dog! Anyways, after being at 2 other dealerships to get the "best bang for my buck" I finally went to Joyce Koons Manassas and decided to buy from them:)and am very happy with my decision! Thanks Joyce Koons Manassas and especially thank you to Sunny and Chewy! More

Matt was very helpful outlining all the repairs I need and the order in which I should do them. The repair work was done in a timely manner. and the order in which I should do them. The repair work was done in a timely manner. More

Was able to service car in a timely fashion. The job was done right with no complaints. First time I have used this repair shop. Had used their body shop a number of times and was very impressed with was done right with no complaints. First time I have used this repair shop. Had used their body shop a number of times and was very impressed with the body shops quality of work so when it came time to have mechanical work done I decided to use them for that and I am glad I did. I would use them again and would recommend them to others. More

Matt was fantastic - It was warranty repair work that I had done and I believe Matt ensured that everything was over and above what was expected had done and I believe Matt ensured that everything was over and above what was expected More

I stopped by for an oil change on the spur of the moment. Was greeted immediately and service was performed in a reasonable amount of time (~20 minutes). Was greeted immediately and service was performed in a reasonable amount of time (~20 minutes). More

Great service! I only had a Virginia State inspection this time, but I had no problems and no pressure to have additional services done. Thank you! this time, but I had no problems and no pressure to have additional services done. Thank you! More