Joyce Koons Honda

I have been taking my car to Koons for service since 2003. Everytime the service staff has been excellent. They have displayed the highest degree of professionalism. My last visit was the most reward 2003. Everytime the service staff has been excellent. They have displayed the highest degree of professionalism. My last visit was the most rewarding. The staff provided me with a loaner because they needed to order a part for my car. They did not want me stranded with my own vehicle. They kept me up to date on the car's progress. More

Brought in our 2004 CRV for its 90,000 mile service. After discounts the bill was $1100+, we had signed up for your "Customer Service Platinum" program. Is that good for you, or me? They also perferate After discounts the bill was $1100+, we had signed up for your "Customer Service Platinum" program. Is that good for you, or me? They also perferated a CV Boot that had to be fixed the next week because you were out of stock of the part. We have purchased one Olds, and two Hondas from you over the years. More

My Service Advisor was very helpful and honest. He gave me a total breakdown of what needs to be done on my vehicle to keep it in top condition. The work performed on my vehicle and the service I experienc me a total breakdown of what needs to be done on my vehicle to keep it in top condition. The work performed on my vehicle and the service I experienced exceeded my expectation. I wish all dealerships were like Koons Honda of Manassas. More

You exceeded my expectations! Thank you so very much for fixing my mirror quickly and under warranty. My driver's sideview mirror broke and we had a long trip coming up. I am so happy that I was able to b fixing my mirror quickly and under warranty. My driver's sideview mirror broke and we had a long trip coming up. I am so happy that I was able to bring it in and get it fixed with such speed. We have purchased two cars from Koons and will definitely come back for not only sales but for service / work as well. What a great experience! More

This is one of the better experiences I have had purchasing a new vehicle. I did an inernet search on a Saturday evening for a Honda Pilot and requested a dealer quote. I received a quote from Koon purchasing a new vehicle. I did an inernet search on a Saturday evening for a Honda Pilot and requested a dealer quote. I received a quote from Koons Honda within a very short time period which looked good. We (my wife and I) went to Koons Honda at 1:00PM on Sunday to look at anf test drive a Pilot. We drove out of the lot at 4:30PM with a Black EX Pilot. More

Joe and his team are always very professional and break work to be completed into layman's terms so you can understand your vehichle's needs. Although the prices are higher than discount oil changing comp work to be completed into layman's terms so you can understand your vehichle's needs. Although the prices are higher than discount oil changing companies, I know that I'm getting better service for my vehicle by bringing it to a Honda dealer. The dealer knows what the car needs and can detect things that may be overlooked at discount companies. More

Tony Pekich was just great as always. He helped me get a discount and was very accurate in his estimates of how long the service would take. I didn't have to wait long for a ride. In fact, the regular dri discount and was very accurate in his estimates of how long the service would take. I didn't have to wait long for a ride. In fact, the regular driver arranged for someone else to take me back to the dealership, because he was gone on a 30 min run to Centreville. That was very considerate, especially since my car was ready. More

I received excellent service from Koons on this service visit. I went for an oil change and was notified of other services needed. I decided to have the recommended services completed. The car was promised visit. I went for an oil change and was notified of other services needed. I decided to have the recommended services completed. The car was promised to be finished by close of the auto department. I was unable to stay and was offered a rental car for the evening and pick up my car by the next morning. This was greatly appreciated. More

I have been remiss in sending a thank you to Bob Minor and another gentleman (I didn't get his name) at Koons Honda. They provided EXCEPTIONAL customer service to me on the afternoon of our March 2011 sno and another gentleman (I didn't get his name) at Koons Honda. They provided EXCEPTIONAL customer service to me on the afternoon of our March 2011 snowstorm. When I left my office to go home at 4:00 p.m., there was already several inches of snow on the ground and meteorologists were predicting further heavy snow of up 2-3 inches per hour. I started clearing the snow off of my car. All was well until I lifted up my right windshield wiper. To my dismay, it came off in my hand. I was unable to reattach it. Since the roads were deteriorating quickly, and I live 40 minutes away, calling my husband wasn't an option. I knew many businesses had closed early for the day and I was praying Koons was still open. Fortunately, Koons was open and Bob Minor told me to bring my car right over. I looked pretty comical as I pulled into the bay -- one wiper was working and the other arm was sticking straight out so I wouldn't scratch my windshield. Bob immediately came over to assist me. Another gentleman noticed that one of my headlights was out. I had the bulb in the car and while Bob re-attached my wiper, the other gentlemen installed my headlight bulb. Within less than 10 minutes, they had the wiper back on and the headlight bulb installed. The snow was coming down fast and furious. Snow trucks could not get through --- cars were all over the road and tractor trailers could not make it up the hills on Route 29. It took me 4.5 hours to get home that night. I cannot imagine what I would have done that evening if Bob and the other gentleman had not taken care of my car. It was a horrific commute, but they were the bright spot in my day. I kept thinking on the way home how fortunate I was and how kind they were to me. For a number of years now, I have been taking my cars to Koons Honda for all my service work. Bob Minor is usually my service advisor. He has ALWAYS provided me with OUTSTANDING service!!!! He is always smiling and pleasant. Additionally, he is very thorough and explains all the service recommendations to me. I can't thank Bob enough for the service he has provided to me over the years! I thank all the other advisors that have assisted with my service as well. It's easy to be a loyal customer when you have quality service advisors like Bob Minor!! Respectfully, Sharon Dwyer More

Matt Evans was my Service Advisor. He was very helpful and even informed me of discounts available online which I could print and bring in for more savings. He was professional, helpful, and courteous. I and even informed me of discounts available online which I could print and bring in for more savings. He was professional, helpful, and courteous. I would recommend Koons Honda to my friends and I will take my car there again for service. More