Joyce Koons Honda

I had an issue with an employee who worked on my vehicle on two occasions but Jim, General Manager, took the matter with greater concern and followed up with me untill he finally invited me to his office an on two occasions but Jim, General Manager, took the matter with greater concern and followed up with me untill he finally invited me to his office and resolved the issue for good. All my anger was suddenly buried because of the professional way he resolved the issue. He reimbursed the towing charge on my bill, asked the Service director, Mike, to assign me to differenct person, and promised me to contact Mike or call his direct line anytime I'm not happy about services render by Koons. I am happy in working with manager who proritizes customers concern and resolves the issue with urgency. More

I had no trouble scheduling an appointment. As a matter of fact, I scheduled my appointment online, which was very easy. I received a confirmation email and phone call the day before my service. I was ca of fact, I scheduled my appointment online, which was very easy. I received a confirmation email and phone call the day before my service. I was called with an estimate before any work was done. Everyone was friendly and picking up my car was a breeze. Enjoyed the complimentary car wash. More

I purchased my Honda CRV from Koons in May 2000. Koons has done all of the regular maintenance through the years. Road trips have been many, and the car now has 167,000 miles on it. I am very pleased wi has done all of the regular maintenance through the years. Road trips have been many, and the car now has 167,000 miles on it. I am very pleased with the quality care that my car receives and the customer service that I receive. More

I drive the extra distance to Koons Honda service (I live about 3 minutes from Tysons Honda) to deal with Ralph Freese because he has always been very honest and as accommodating as possible. I always leav about 3 minutes from Tysons Honda) to deal with Ralph Freese because he has always been very honest and as accommodating as possible. I always leave the service department knowing that everything necessary was done to make my car run reliably, without anything unnecessary be done...that's what makes me a repeat customer. Also, his estimated times for service have always been accurate, sometimes even having the car ready ahead of schedule. More

I finally got to see a needed repair on my CRV, soon as possible, and was explained what may happen down the road. It was very helpful to me to understand my vehicle more. I have my CRV services on major j possible, and was explained what may happen down the road. It was very helpful to me to understand my vehicle more. I have my CRV services on major jobs needed, with oil changes peridically in Manassas. More

Had the car in for 30,000 mile service. Ralph explained all that they would do and the price that would be charged. I had coupons and they were added in without any problem. Don't know the service tech b all that they would do and the price that would be charged. I had coupons and they were added in without any problem. Don't know the service tech but everything appears to be in order and he made a couple of suggestions of needed service (tires as example).. I put a lot of trust in your service people and have never had a problem that wasn't quickly resolved. My primary reason for continuing to use you for service after eight years now is the help and information Ralph provides. More

I have been taking my Honda Pilot to Koon’s Honda for regular maintenance since was bought from there as my 2010 Accord EX and a 2008 Fit that was later traded for the Accord. Even though sometimes I cal regular maintenance since was bought from there as my 2010 Accord EX and a 2008 Fit that was later traded for the Accord. Even though sometimes I call for appointment the last minute, it did not matter how busy they were, they always took the car and worked on it and the car always been washed! THAT IS EXCELLENT CUSTOMER SERVICE. The service personnel are always very polite, attentive and listen to you. Keep up the good work! Additionally the discounts I receive regularly my e-mail save me some $$$$ and that is well appreciated as well. So my family is not only a HONDA family but we will always do business with Koon’s dealership as long as we receive this kind of outstanding service. Thanks, More

I purchased my new Honda through Joyce Koons Honda’s internet department. The process was quick and easy. Not only did they have a great inventory with the car I was looking for, but their pricing was b internet department. The process was quick and easy. Not only did they have a great inventory with the car I was looking for, but their pricing was better than three other dealers I received quotes from. They then continued to impress me by having my car and all my paper work ready for me before I arrived. I was in and out with my new car in less than an hour. I have never had such an honest, thorough and enjoyable car buying experience in my life. I highly recommend this dealer, especially the new car sales manager James Lavender. More

Staff always greet me promptly when I pull up to have my car serviced. They always thoroughly explain anything they find that needs to be brought to my attention. I love that they wash the car after servi car serviced. They always thoroughly explain anything they find that needs to be brought to my attention. I love that they wash the car after servicing it. They are always courteous and I never have a problem after the work is completed. More

I just love my 2011 Honda Pilot. This is the 6th vehicle I have purchased from Koons Honda in Manassas. The purchase process was pain free and the Service Department has always been a pleasure to deal with. I have purchased from Koons Honda in Manassas. The purchase process was pain free and the Service Department has always been a pleasure to deal with. They are extremely accomodating in scheduling appointments and in performing the work quickly and efficiently. The car is returned freshly washed and sparkling clean. Everyone I have dealt with has been courteous and friendly. It is obvious that customer satisfaction is their number one goal. My Pilot is a joy to drive, and purchasing it at such a wonderful dealership has earned my loyalty. I can recommend them highly and without any hesitation. More