Joyce Koons Honda

I am a customer of Joyce Koons Honda since 2013 and the reason I am still going back to them is because of the trust that they earned in the past few years from both the Sales and the Service departments. reason I am still going back to them is because of the trust that they earned in the past few years from both the Sales and the Service departments. Off late though, I have been having some really bad experiences with the Service department here: 1. Around two years back I noticed a discrepancy on the receipt for one of the service where I was charged for something that I did not buy - after a call with the service advisor's manager, they refunded the amount - but I was appalled that it had to come to that. 2. A few months ago, I took my car to get a recall work done - since they were pretty busy on that day, I was asked to leave the vehicle overnight and pick it up the next day. The next day, when I went to pick up the car, I realized that my car key (along with with my keyring) has been "misplaced" between the service advisor and the technician - and luckily for me, since I had the spare key on me, they were able to "generate" a duplicate key for me ("free of charge", they said) after taking 45 minutes of my time (on top of, of course, the two days the car was there). But the most frustrating part of this episode was that - between all of the losing-key/replacing-key business, the service advisor failed to tell me that the recall work that I went in there for was NOT done! Unfortunately for me, I did not even realize this until a couple months later when another person from Joyce Koons themselves gave me call asking to bring it in for the same recall work! 3. This morning, I have taken my car there for a routine maintenance work (code A12) and even though I have an extended service warranty that covers all maintenance work (minus parts) that is done at Joyce Koons in the first four years - the service advisor said that the warranty is only for two years! When I reminded them that my extended maintenance coverage is for the first four years, they said two of the three items (all of which are routine maintenance) are covered - but the third one is not. Even after speaking with their manager, the service department is standing by their statement - and effectively I am ending up with being sold something that is not being respected at Joyce Koons! Overall, the quality of service and the trustworthiness has been steadily declining for me at Joyce Koons Honda. I think it is time for me to look for other alternatives at this point. More

satisfied with the work done on my car, good client service, very prompt, very informative and very responsive to client inquiries and very satisfied with service. service, very prompt, very informative and very responsive to client inquiries and very satisfied with service. More

We just purchased an Accord from Koons Honda after purchasing a Civic seven months ago, and the Koons team really took care of us. Mariame is excellent and my family appreciated her attention and thou purchasing a Civic seven months ago, and the Koons team really took care of us. Mariame is excellent and my family appreciated her attention and thoughtfulness throughout the process. The rest of the staff was supportive and made our entire buying experience smooth. We have relied on Koons Honda to service our other Honda vehicles for the last 15 years. We highly recommend Koons Honda sales, especially Mariame, and service. More

Best thing ever to happen to me was from Joyce koons.sales personal.They are sharp in addressing my needs.will recommend to all my friends. koons.sales personal.They are sharp in addressing my needs.will recommend to all my friends. More

I made appt to drop off my CRV for inspection and oil change. Left it for 5 hrs. Had to wait an hour for it to be completed when I picked up. I went to a funeral and asked the service guy to text if th change. Left it for 5 hrs. Had to wait an hour for it to be completed when I picked up. I went to a funeral and asked the service guy to text if there were any problems. Gave the go ahead to fix anything under $30. He left me a message not text about my tires, which I did not get until I was on my way for pick up. When I got there the car was not ready and the service guy was not there. No one knew what was going on. Another service guy stepped in and learned that my car was rejected for wipers. Then I had to wait an hour for them to go to another location to get the wipers and to put them on. It was the back wiper that was torn. I can't believe it was rejected for a back window wiper. Plus I had given the ok to do anything under 30. Nothing was said or notated about the tires. But I did get a list of hundreds of dollars of service items that they think I need to do. Which I think is overkill. Sorry don't know the name of the service people I worked with. More

Service is excellent at this dealership. I regularly go for oil changes. Also, done fluid flush, transmission oil change, etc. Dealership understood the sensitivity of pandemic and started vehicle pick-up for oil changes. Also, done fluid flush, transmission oil change, etc. Dealership understood the sensitivity of pandemic and started vehicle pick-up for any service in the area. Keep up the good work, guys.. More

Really couldn't have asked for a better experience. Let me take a test drive on my own, just had to provide a copy of my license. Kebir was great and offered to get an offer on my car while it was in serv me take a test drive on my own, just had to provide a copy of my license. Kebir was great and offered to get an offer on my car while it was in service. I came back, a trade in offer was ready, and he got me a preapproval very quickly. Whole team was helpful and friendly, Kebir also stayed after hours since it took some time to finish financing to ensure I was able to move everything from my old car to the new one. He even helped me do a final check and made sure I didn't forget my work ID hanging off my rear view mirror. Would recommend this dealership's service and support to anyone. More

Attentive, understanding, respectful, went above and beyond, outstanding value, simple over the phone and internet purchase with 2 great men...Cliff and Frankys! Even the receptionist taking the calls a beyond, outstanding value, simple over the phone and internet purchase with 2 great men...Cliff and Frankys! Even the receptionist taking the calls and messages was so polite and well spoken and helpful! My friend was in a n accident in NY, by the time she got home her car had been found at Joyce Koons, who were so quick to listen and find what she wanted. They added what she requested and delivered within a week!! Outstanding dealership! More

From the buying experience to the maintenance this dealership goes above and beyond. Darius our salesman was excellent at understanding and getting me exactly what I wanted. I was able to schedule my dealership goes above and beyond. Darius our salesman was excellent at understanding and getting me exactly what I wanted. I was able to schedule my first oil change very easily online and they even washed my car. More

Very polite and was able to get an appointment the next day. They did a good job explaining what work was going to be done. day. They did a good job explaining what work was going to be done. More