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Joyce Koons Honda
Manassas, VA
3,049 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,049 Reviews of Joyce Koons Honda
February 21, 2011
I took in my 2003 used Honda Civic that I had purchased from Koons in July of 2010. I had started getting a maintenance required light upon start up. Setting up the appointment was easy and quick, so no co from Koons in July of 2010. I had started getting a maintenance required light upon start up. Setting up the appointment was easy and quick, so no complaints there. Within a few hours of dropping the car off I received a call from Mike about my car. It turned out the my brake, and transmission fluid needed to be flushed and I needed new oil. I was shocked by the former 2 since the car was only 6 months in my possession. The oil change was expected and I gladly paid for that. The Mike began telling me about a problem with my battery and the passenger side cable deteriorating. I asked first off how there was any chance this could have developed in the mere 6 months of my ownership of the vehicle since corrosion takes time to manifest and is not a short process (his words on corrosion not mine). He did not have an answer to that but assured me that it was actually covered by Honda Care and it would be an easy fix. Another 15 minutes passes and Mike calls me back telling me that my car no longer has Honda Care and I would have to pay for the battery repair out of pocket if I still wanted it. I once again pressed for an explanation of how a car that was owned by Koons 6 months ago is now manifesting this issue. Mike was unable to explain in any detail about that or how this came about. I asked Mike how critical the issue was and I got a non-committal, "It could be or it could never amount to anything, we are required to inform you." After coming over to pick up my car I was greeted told where to pay and then given my car. No one went over the work they had done on my vehicle or why. In retrospect I also wonder about the necessity of changing the brake and transmission fluid after only 6 months of ownership. Overall I walked away with doubts about purchasing the car from Koons in the first place. More
by brsegal
Employees Worked With
Mike
February 20, 2011
Overall a good visit; did not appreciate the poor signage about free coffee machine tokens - I had already plunked my 50 cents into the machine when I saw the sign - then the cashier would not signage about free coffee machine tokens - I had already plunked my 50 cents into the machine when I saw the sign - then the cashier would not refund my 50 cents - not a big deal but the principle of the matter. Some mechanic got grease on my driver's seat - when I noticed it, Ralph cleaned it off with some solvent that was unbearable to breathe - had to drive home with windows down and it sure was cold! More
by dennyi
Employees Worked With
Ralph Freese
February 18, 2011
I have been using this dealership for several years. They are honest, friendly, and dependable. They are one of the reason's I own a Honda. I have only had one problem with the service department (a s They are honest, friendly, and dependable. They are one of the reason's I own a Honda. I have only had one problem with the service department (a simple miscommunication) and they bent over backwards to make it right. More
by wolfewk
Employees Worked With
Ralph Freese
February 17, 2011
I bought a new 2011 Honda Civic. Michael, the salesman, was good and very professional. Ronnie, the finance officer, sold me the car at 10% APR but couldn't get me financed. So a week later he asked me to was good and very professional. Ronnie, the finance officer, sold me the car at 10% APR but couldn't get me financed. So a week later he asked me to return the car. So I called Ronnie to set up a time to return the car. But luckily he was out and Frank, another finance officer, returned the call. When I told him about my situation, he immediately got me financed at much lower rate! I dont know how the financing process rally works but I think Ronnie was not totally honest with me (or maybe he was). I was very satisfied with the service provided by the dealership. The experience with Ronnie is the only reason I did not give them excellent review. More
by axn3547
Employees Worked With
Michael Herrera, Frank Seaboat, Ronnie Jones
February 14, 2011
the service that i receive and they people at Koons is the reason i send everyone i can to Koons for New Cars and for service even if it is not a Honda since I feel Koons gives the best customer service a the reason i send everyone i can to Koons for New Cars and for service even if it is not a Honda since I feel Koons gives the best customer service and honest repairs at a good price Thanks for being a excellent all around dealership More
by philipmcdaniel
Employees Worked With
Joe Caroll
February 14, 2011
Kristen is a very knowledgeable and friendly person to work with. She is flexible, understanding and very practical. She wont pressurize you but will give you all the facts. She is also extremely knowledg work with. She is flexible, understanding and very practical. She wont pressurize you but will give you all the facts. She is also extremely knowledgeable on tne internals and mechanics of the car. You wont expect so much knowledge for a lady, but she is really good at what she does. The service section has a nice waiting area and a separate area for kids. You can also print coupons from the website. Overall an excellent service station More
by just4surf
Employees Worked With
Kristen
February 13, 2011
The service took a little longer than I was expecting but Brad kept me updated about everything and was very helpful. The replacement for the brake recall made noise for a few days but seems fine now so I w Brad kept me updated about everything and was very helpful. The replacement for the brake recall made noise for a few days but seems fine now so I would have liked to have been told that might happen. More
by dwall60004
Employees Worked With
Brad Burch
February 13, 2011
Dealership always answers my questions and concerns. Service is always finished on schedule and sometimes early. I never feel as if they are pushing a service on me that I don't require. I am welcomed p Service is always finished on schedule and sometimes early. I never feel as if they are pushing a service on me that I don't require. I am welcomed promptly. My concerns are addressed and I love getting my car washed with my service. More
by jebkel
Employees Worked With
2
February 13, 2011
On a rainy day,I needed a repair done on my inoperatible windshield wipers ASAP. First, I tried the dealer where I purchased my car, but would not be able to get an appointment for 2 days. As I left that windshield wipers ASAP. First, I tried the dealer where I purchased my car, but would not be able to get an appointment for 2 days. As I left that dealer, I called Koons. They were extremely helpful on the phone, describing the possible problem solutions, expense, time needed, and even cautioned me about the additional damage I could cause by continuing to use the wipers. I drove directly to Koons, and the Service department was able to do the repair that afternoon. More
by marymoon
Employees Worked With
kristen
February 12, 2011
I would like to say Tony is one of the most helpful, friendly, and overall nice persons I have encountered in your line of business. I recommend Tony for any award or commendation you may have. I have friendly, and overall nice persons I have encountered in your line of business. I recommend Tony for any award or commendation you may have. I have been a customer since 1998 when I bought my car from Koons. I have bought two more since. My overall experience has been very possible. Thanks a lot. Keep it up. Paulos More
by pnatna
Employees Worked With
Tony
